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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
494 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 494 reviews

August 26, 2022

Helpful staff, nice waitlng area, fast service and easy sales experience. Music in sales area should be subdued, relaxing and low volume or off. Hard to think about sales business with that in the backgrou More

by Gcwmmw5331@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Moore
Aug 29, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to review us. We appreciate your feedback on the volume of the music. We hope you will visit our dealership again. - Dallas Penrod, General Manager

August 20, 2022

Excellent customer service. I felt taken care of when I took my car in for maintenance. More

by thalias20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Asman
Aug 22, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. I will make sure to give them the recognition they deserve. If there is anything else we can do for you let us know. - Dallas Penrod, General Manager

August 13, 2022

Manny, Service Advisor, went above and beyond to help me to get my car serviced! As I was driving home, my “check oil light” came on. I called the dealership, Manny answered and asked if I could bring it in More

by TKT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Diaz
Aug 15, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need. - Dallas Penrod, General Manager

August 11, 2022

It would have been better to be told my issue was a known problem for VW with no fix rather than to be told a bs (aka lied to) story about heat and humidity and a drive test in 1 other vehicle. What a shame! More

by Lorelei.Nichols
Customer Service
Recommend Dealer
No
Employees Worked With
Thomas Bernath
Aug 15, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to leave your feedback. I would appreciate the opportunity to speak with you personally about your recent experience so that I can learn some more details about the visit and do my best to assure you that our staff would never intentionally mislead or lie to any customer. Please reach out to me at your earliest convenience. - Dallas Penrod, General Manager, (520) 829-9384

July 12, 2022

Excellent customer service! No pressure to buy a vehicle, sales rep was very nice and helpful! More

by elias5_2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Mosley , Tim Hanson
Jul 13, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for making us a part of your day. Our team really enjoyed treating you to the laid-back experience you were looking for. Come back again soon if there’s anything else we can do for you or your vehicle! - Dallas Penrod, General Manager

July 07, 2022

Thank you to this amazing team and Brendan, for their incredible integrity! Customer for life! More

by Jilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Jul 08, 2022 -

Larry H. Miller Volkswagen Tucson responded

Reading reviews like yours, Jilly, really makes my day. Thank you for visiting our dealership, and rest assured Brendan will receive the recognition he deserves! If you need anything at all please reach out! - Dallas Penrod, General Manager

July 06, 2022

They were backed up but put my car in line. When I informed them I was about to have to travel out of state they got right on it. More

by jansoderstrom22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kays, Andrew Asman
Jul 06, 2022 -

Larry H. Miller Volkswagen Tucson responded

Hello there, it’s great to hear from you! We always try to provide a 5-star experience so if there’s anything we could have done to improve your visit, please let us know. - Dallas Penrod, General Manager

June 29, 2022

I am never disappointed with this dealership. All the service personnel are very qualified. They seek to do an excellent job and to please their clients. More

by catavina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Asman
Jun 30, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for reaching out to us! It's great to hear that you're satisfied with our dealership. We appreciate your wonderful recommendation and hope to work with you again soon! - Dallas Penrod, General Manager

June 28, 2022

They treat us very well we think they take care of of recall issue Jason was great to work with More

by Sobhanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason , Andrew Asman
Jun 29, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Dallas Penrod, General Manager

Jun 29, 2022 -

Sobhanis responded

Hi our response is your service was great we are happy to chose you as company to work with Jason was great to handle our need 👍

June 26, 2022

Very good service the service was excellent in explaining what was needed to be done More

by ejnecefer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Asman
Jun 27, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for your great review. Our team was happy to have given your vehicle the service it needed and explained everything needed to be done. We hope you will come back to our dealership soon if you need anything else. - Dallas Penrod, General Manager

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