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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
489 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 489 reviews

December 19, 2023

Excellent service. The service staff were Courteous and kind. Would definitely recommend! Parts department was above and beyond! More

by mikemont26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Kompe, Erik Anderson
September 11, 2023

This dealership is insane! They quoted me $922/mo on a 36/12 lease for a $50K ID.4! More

by santafe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nettie Davenport
Sep 15, 2023 -

Larry H. Miller Volkswagen Tucson responded

Thank you for making us aware of your pricing concerns. I want to assure you that our team works hard to provide competitive costs on the vehicles we sell. Feel free to give me a call if you have any specific questions or concerns. - David Lehman, General Manager 928-210-7883

Sep 15, 2023 -

santafe responded

Haha, you've got to be kidding me! Your team works hard to rake customers over the coals! Finance dept are crooks! I got 2 competing offers from other VW dealers for monthly lease rates in the mid $400/mo for the same spec car with same lease terms. $922 vs $440 - in my 30 years of leasing cars I've never seen such a bad deal (though I must admit it would have been a great deal for you).You lost a sale to a serious customer and I hope you lose many more for being so greedy! This kind of abuse should be illegal!

October 04, 2022

Great customer service. It was a smooth and efficient process of purchasing our dream vehicle. More

by melanien183
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and Darrell
Oct 05, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for making us a part of your day. Our team really enjoyed treating you to the laid-back experience you were looking for. Come back again soon if there’s anything else we can do for you or your vehicle! - Bill Brixey, General Manager

October 01, 2022

Everything I needed done, was done, except for the serpentine belt which they had to order. I am very pleased with the service advisors. I’ve always had a good experience with Larry Miller VW. More

by jamienkaia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Asman
Oct 03, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dallas Penrod, General Manager

September 21, 2022

Jason and team always goes above and beyond! Amazing, fast and great work every time! Highly recommend. More

by Ellie2bellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 21, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for that positive review! We are always excited to help service your vehicle and keep you updated on the process. Please come back if you need anything else. - Dallas Penrod, General Manager

August 26, 2022

Helpful staff, nice waitlng area, fast service and easy sales experience. Music in sales area should be subdued, relaxing and low volume or off. Hard to think about sales business with that in the backgrou More

by Gcwmmw5331@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Moore
Aug 29, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to review us. We appreciate your feedback on the volume of the music. We hope you will visit our dealership again. - Dallas Penrod, General Manager

August 20, 2022

Excellent customer service. I felt taken care of when I took my car in for maintenance. More

by thalias20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Asman
Aug 22, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. I will make sure to give them the recognition they deserve. If there is anything else we can do for you let us know. - Dallas Penrod, General Manager

August 13, 2022

Manny, Service Advisor, went above and beyond to help me to get my car serviced! As I was driving home, my “check oil light” came on. I called the dealership, Manny answered and asked if I could bring it in More

by TKT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Diaz
Aug 15, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need. - Dallas Penrod, General Manager

August 11, 2022

It would have been better to be told my issue was a known problem for VW with no fix rather than to be told a bs (aka lied to) story about heat and humidity and a drive test in 1 other vehicle. What a shame! More

by Lorelei.Nichols
Customer Service
Recommend Dealer
No
Employees Worked With
Thomas Bernath
Aug 15, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for taking the time to leave your feedback. I would appreciate the opportunity to speak with you personally about your recent experience so that I can learn some more details about the visit and do my best to assure you that our staff would never intentionally mislead or lie to any customer. Please reach out to me at your earliest convenience. - Dallas Penrod, General Manager, (520) 829-9384

July 12, 2022

Excellent customer service! No pressure to buy a vehicle, sales rep was very nice and helpful! More

by elias5_2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Mosley , Tim Hanson
Jul 13, 2022 -

Larry H. Miller Volkswagen Tucson responded

Thank you for making us a part of your day. Our team really enjoyed treating you to the laid-back experience you were looking for. Come back again soon if there’s anything else we can do for you or your vehicle! - Dallas Penrod, General Manager

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