Larry H. Miller Volkswagen Lakewood

Great dealership Great experience. CJ did a great job. Everyone was very helpful and very friendly. The only complaint is this review category. I complimented your dea Great experience. CJ did a great job. Everyone was very helpful and very friendly. The only complaint is this review category. I complimented your dealership but had to continue to fill in the required 25 words. Not a good way to end a good car buying experience. More

Stopped by the dealership to check out the current Passats, CJ went along on the test drive. Pointed out all the features of the car very well. When we were done, I just said I am not ready to buy j Passats, CJ went along on the test drive. Pointed out all the features of the car very well. When we were done, I just said I am not ready to buy just yet. He said o.k. and gave me his card. NO high pressure, just a pleasant smile. I had a few days at home to consider the purchase and went back to the dealership to buy and CJ was very helpful in getting me a good deal. More

Jeff and the rest of the crew at Larry Miller did a great job with the 50k service on my Volkswagen Jetta Sportwagen. I've used this service center since I purchased the vehicle, and I will continue to do so job with the 50k service on my Volkswagen Jetta Sportwagen. I've used this service center since I purchased the vehicle, and I will continue to do so. More

Volkswagen was not initially one of the brands I was considering when I started reading reviews and looking for cars on the Internet about three months ago. The original plan was to buy a car in or near considering when I started reading reviews and looking for cars on the Internet about three months ago. The original plan was to buy a car in or near NY City and drive to New Mexico, so I also visited a number of dealerships on Manhattan's West Side. With Audi and Volkswagen being in the same proximity, I eventually also looked at some of the models there and began focusing more on some of the VW models, Tiguan, Jetta and Passat. My plan to drive a car cross-country changed and I then started to look more at cars online in the Albuquerque and Denver areas. In mid-February Cindy Oursler noticed my interest and sent me an email offering her assistance. I told Cindy that I was very undecided about location, brand and model, that I was very preoccupied with selling my apartment and moving and that therefore I was not yet ready to buy a car. Throughout the entire process Cindy was unfailingly polite, friendly and attentive so when the time came and I could make my travel plans, LHM VW was my first appointment upon my arrival in Denver. My first test drive with the Tiguan and each successive test drive just confirmed that it was the car I wanted. Cindy was helpful and supportive every step of the way, I can't think of anything more she could have done to help me come to a decision. If your rating scale went higher she would still get the highest mark. I should also add that everyone in the Larry H Miller Volkswagen organization was unfailingly courteous and helpful in every way and demonstrated very smooth teamwork. Now nearly 1,000 miles later I am delighted with my VW Tiguan and have only two minor regrets; that the car was not available with a manual gearbox and that the special pedals were not available as an optional accessory on my model. More

Ryan was very friendly and kind. Service was faster than I was told over the phone, the time was cut in half! I love that you always offer to wash my car after service. I was told over the phone, the time was cut in half! I love that you always offer to wash my car after service. More

I had gone in to have my Jetta's 30,000 mile service. I always get treated like royalty there! Ryan is as nice and accommodating as anyone could be. While I was waiting I met with Cindy Oursler (who h I always get treated like royalty there! Ryan is as nice and accommodating as anyone could be. While I was waiting I met with Cindy Oursler (who handled my lease with the Jetta) just to talk about options with my Jetta. I told her I would love to look at the Beatles just for fun. We walked around the lot looking at the new colors and features of various models. Then she told me about one that had just been traded in. It sounded really great and was not easy to find because it was not on the lot. When I saw it I just knew it was the car of my dreams! I had no idea I was going to walk away with this "soul mate" Beatle. The staff made the whole deal easy, and I felt that I did get a truly good deal. I am now famous at school as the teacher with the coolest car. It is a complete blast to drive! That is my story. More

I would like to first start off by saying that there has been a VW in my family's driveway since my mother's 1977 VW Rabbit. I am a second generation driver, and am now on my fourth VW - Golf, Beetle Turbo, been a VW in my family's driveway since my mother's 1977 VW Rabbit. I am a second generation driver, and am now on my fourth VW - Golf, Beetle Turbo, Tiguan, and a Passat. For me, it will always be VW. My younger brother is also on his second VW. Last year my wife and I visited the folks at Larry Miller in Lakewood, CO. We leased two brand new vehicles with one of their sales representatives, Tony Prevo. He helped put us into a Beetle Turbo and a Tiguan. Great first impression of Tony and felt comfortable dealing with him. The reason for this review: Recently my wife and I found out we were expecting our first child, and knew that the Beetle (although fun) wouldn't be suitable for a child. We were only a year into our Lease at this point. We connected with Tony again, and despite the arduous task of having to find a vehicle suitable for us that we could get into with such negative equity AND our aggressive budget, Tony treated my wife and I with the utmost respect and honesty (that's a big one), and was sincerely happy to do it. I am now driving my Passat and couldn't be happier. To give a true example of his honesty, I sent him a vehicle stock number I got from LHM VW website and he ran the numbers. Although he could get me to the number that we wanted, he advised me it wouldn't be a good choice in car and that I should hold out for another one, which he would tell me about if he found it. Then the Passat came along, and knowing it was the right vehicle for our growing family, he went to work on the numbers (virtually un-prompted) and made it work for us. Tony truly is a professional, and during my interactions with him I have seen him interact with current customers and past customers in the Service Department or on the lot. His professionalism is consistent across the board, he probably remembers all of his customers on a first name basis even if having not seen them for years. It is for these examples and reasons that I rate my experience a perfect 5 and highly recommend visiting this dealership if you are in the market for a VW. Ask for Tony and you'll see what I am talking about. Great work! More

I had misplaced a fuse while checking voltage on a headlamp bulb. I gave a check engine code of heated O2 sensor problem. The staff could have easily replaced expensive O2 sensors and the charged for headlamp bulb. I gave a check engine code of heated O2 sensor problem. The staff could have easily replaced expensive O2 sensors and the charged for the replacement. They merely found the misplaced fuse, moved it and reset the codes. The car runs perfectly and they saved me time and money by knowing the vehicles they work on. Even though mildly expensive, the result bolstered my belief in repair facilities. I wish I could have thanked the technician who found my mistake. Thanks! More

Our experience with Jason Villa and the rest of the Larry H. Miller Volkswagen team was nothing short of terrible. We dropped off a running vehicle to have new keys cut, and picked up a vehicle with a destro H. Miller Volkswagen team was nothing short of terrible. We dropped off a running vehicle to have new keys cut, and picked up a vehicle with a destroyed oil pan and engine damage that has left it totaled. Jason lied to us several times over the course of our dealings with him. I would urge other customers to steer clear of Larry H. Miller Volkswagen. Also, as a consumer tip, I would recommend recording any conversations you have with service representatives. Colorado is a one-party state which means that it is completely legal to record conversations without informing the other party up-front. The recordings we have are proving to be very helpful in legal proceedings with this dealership. The other reviews I’ve read on Larry H. Miller seem to reiterate the fact that these people are completely dishonest and immoral. The dealer claims in his response that we knew there was damage to the engine before we dropped it off. We have a great mechanic in Missouri who takes care of us and I can assure that there was no damage - if there was I would not have driven the car thousands of miles to Colorado and back on two separate occassions this month. Our car was running great when we dropped it off. More

My wife and myself were on our way to Arizona when just before Denver we experienced engine problems. We stopped at Larry Miller Volkswagen for help. Thanks to Ryan Reynolds in a few short hours the engine before Denver we experienced engine problems. We stopped at Larry Miller Volkswagen for help. Thanks to Ryan Reynolds in a few short hours the engine problem was fixed, thhe car was washed and we were on the road. More