Larry H. Miller Volkswagen Lakewood
Lakewood, CO
Filter Reviews by Keyword
By Type
956 Reviews of Larry H. Miller Volkswagen Lakewood
I came to the dealership with an older car with a lot of mileage. They gave me a great deal and really worked with me and my situation. I said the overall experience was good not great because it did take mileage. They gave me a great deal and really worked with me and my situation. I said the overall experience was good not great because it did take a lot of time at the dealership, but everyone was friendly and very helpful. More
Well, we're VERY disappointed... your rating scale only reaches 5, when our experience was OFF-THE-CHARTS A W E S O M E ! ! ! ! My husband & I were looking to trade in our 5 yo considerably up-side-do only reaches 5, when our experience was OFF-THE-CHARTS A W E S O M E ! ! ! ! My husband & I were looking to trade in our 5 yo considerably up-side-down 'luxury' sedan for something more compact & 'cute'. Josh met us there the next morning, walked us around, sharing information about each car as if we had been long time friends. He spent almost 2 hours letting us test drive the models!! WHAT OTHER SALESMAN DOES THAT?!!! He was approachable, honest, upfront, genuine & friendly. He listened and actually 'heard' what we wanted, what we needed & more importantly, was compassionate about our circumstances. He truly cared. We decided on the GTI & have been burning rubber around town ever since!!! The purchasing process as well as accessories with Katrina & finance with TD, was smooth, only because Josh knows the value of a customer's time. If you're looking for a sales associate to treat you with respect, work the BEST possible deal he can & be treated like family - head over to LHMVW, ask for Josh K. & be prepared for an unparalleled experience purchasing a car. You'll be SO HAPPY YOU DID!!! We'll be back!!! Melissa & Tom More
I had an exceptional experience visiting LHMVW. I was greeted with a friendly smile and experience sales person. Josh K took the time to listen to my desires and made it a point to direct my focus on the greeted with a friendly smile and experience sales person. Josh K took the time to listen to my desires and made it a point to direct my focus on the options he had available to me that met my needs. Josh completed a walk through of the inside and outside of the vehicle covering all cosmetic and important safety features prior to test driving the vehicle. Josh made certain that I was able to test city and highway driving to get the full experience of the ride. While prepping for finance, LHM provided me lunch as the employees were grilling for their customers. It was nice to not rush the experience, and I do get cranky when I don't eat :) Upon completing my purchase, Josh made certain that the detailing of the vehicle was to his satisfaction prior to presenting me with my new purchase. He once again walked through the safety features, walked through the drivers manual, programmed the radio stations and linked my blue tooth. All of the features that are important to have in place prior to driving the vehicle in comfort were in place. The best part of the experience is I got to drive the car off the show room floor, which is something I can say was truly a nice touch to the car purchasing experience. Josh K is very knowledgeable about the business and enhanced my car buying experience. Thank you! More
Two things that scare me are going to the dentist and buying a new car. I worked with Jim Rist, and he made the buying process easy and as painless as possible. He is very pleasant, helpful and knowled buying a new car. I worked with Jim Rist, and he made the buying process easy and as painless as possible. He is very pleasant, helpful and knowledgeable without being high pressure, and I highly recommend him. More
Wonderful staff! I worked with Josh the most, Fantastic employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh w employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh was on it for me. Quick response to my question, with a phone call and email response. I am a retail manager, I know a great sales team when I see them. This place has that! Go in and see the staff at Larry Miller...you will not be disappointed! More
I had a great experience with the all three gentleman that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly. He even went as far as taking my Jeep which I had drove across the street to Wendys (after I noticed I had a nail in it) and came and took it back to the service department for me and had it fixed right there. He was definitely awesome to deal with. Thanks Gary! More
Most dealerships I went to were not so pushy, but this one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in Januar one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in January and I was sold a lemon. I was promised that it had been inspected and to my core I do not believe that it was inspected at all. They also "gave for free" a windshield protectant that cracked on my very first drive home from the dealership. Now I have 3-4 small dents and cracks in my windshield already, but that's the least of my problems. My first week owning the car my spark plugs failed and my check engine light came on which failed my cruise control. I brought the car in to the dealership. The spark plugs were, and I quote from the repair, "all of the plugs out of gap spec, one worn so badly there was no electrode left." "Found oil leaking badly into spark plugs from valve cover gasket." This car was not inspected. Also I was promised a certain mile/gallon rating I didn't take seriously but expected at least 18mpg which I still did not get. The replaced the spark plugs and wires, but first they expected me to pay out-of-pocket. At this point, I owned the car for 8 days. I did not pay. So then I went for my emissions test (BTW, the emissions test is not 'included' you pay Larry H. Miller the $25 and they give you a gift certificate to take to the emissions center, but make you think they are covering the cost.) and FAILED. I FAILED EMISSIONS on a 2008 Subaru Forester from a 'reputable dealership' for which I was talked into paying WAY too much money. (Funnily enough, the guy in front of me, who passed emissions, was driving an early 90's Bronco) So BACK I go to Larry Miller where they start running more tests. First they replaced a faulty fuel valve (possibly the reason for such poor gas mileage - not caught in 'inspection') doesn't help. Then they clean out all the carbon and replace the carbon filter (also not caught in inspection) still didn't help. So they replaced the faulty catalytic converter and a few more gaskets and it STILL didn't pass... In the first 70 days I owned this car from February, March and half of April it spent 25 days in repair including all of the snowstorms (the reason I upgraded to AWD). It's passed emissions and on the road now, but I've removed all evidence of Larry H Miller from the vehicle, and I'm telling everyone I know to stay away! My new car (for which I paid good money for peace of mind and now every time I open the door I can only wonder "what now?!") is an ongoing joke at my office, "do you think she'll make it in today?' '-I don't know she's driving the Subaru this week and not the rental!!". The individual workers there were nice enough and the atmosphere definitely makes you feel like you won't get ripped off. And they did make of these repairs. But the point is the car they sold me was over-priced, under-inspected and rushed out the door at me. And now, even though THESE problems are fixed, I am left with a car I don't trust! I should have kept my 2000 Dodge Neon, at least I trusted it to get from A-B. And they never even offered me an extended warranties or repair promises or anything after all these problems. Just, "have a nice day" but probably thinking "we'll see you in two more months when your warranties won't cover the rest of the problems with this piece!" All in all, I have a large loan on a very pretty car that probably won't last me a year. Has barely lasted three months. More
I told Tommy I was looking to trade my Civic in for a used 2dr GTI and he knew right away which car to show me and before I knew it, I was staring at a beeautiful white 2dr 2010 GTI that I fell in love w used 2dr GTI and he knew right away which car to show me and before I knew it, I was staring at a beeautiful white 2dr 2010 GTI that I fell in love with as soon as I laid my eyes on it. He and Noah both explained all the features that the car came equipped with and they sounded so stoked about every one of them. It's like they were just as excited about the car as I was! My only problem was that I needed mom to co-sign for me so I could start to establish my own credit. Now, with my mom being a sales manager herself, I knew it was going to be hard to sell her on the car but with the help of Jay, she was sold within minutes! They were able to get my payments at a reasonable price, right where I needed them to be, and I left that night with my dream car! I definitely recommend this dealership and Tommy as the killer, energetic, "can-do" salesperson! Thanks a million, guys! More
I have only owned a Volkswagen for a little under a year and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very acc and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very accomodating, helpful and respectful of my time. I was very surprised with the ammenties available for customers. The wait lounge was wonderful! I really liked the picture of the owner and the comfort of their lounge. I was in and out in less than an hour and felt great about my service. Thank you! More
Before I begin, I have to admit that I can't stand car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go on for hours in regards to that sour experience but I don't want to take away from the refreshing change I experienced today. I currently own an Audi and was recommended Larry H Miller Volkswagen by a neighbor who knows the General Manager, Jay Frank. Despite my better judgement I brought the vehicle in for service to have a tune and oil change. They offered a free car to drive and offered a maintenance package for $150. The typical synthetic oil change at my usual Audi store usually runs approximately $90-$120. I immediately declined and prepared to leave when Ben explained that this wasn't one oil change but THREE! $150 for not only an oil change but also top off the fluids, rotate the tires and an inspection. It was definitely to good to true so I accepted and then waited with total distrust that I was going to get shafted somehow. This deal completely changed my opinion of car dealers! I was out of the store within 45 minutes. They washed my car, were extremely nice and made me feel like a million bucks. The wait wasn't bad because they have a very comfortable waiting area, direct TV, computers to surf and coffee. Allison, the receptionist was very nice and everyone was very professional. Ben recommended that I do a few minor repairs but didn't push me and then offered to set a time when I was able to reschedule. Seriously, this was the best experience I have experienced in a dealership. Hands down! I will return to have my future repairs completed and plan on using these guys for everything. I was totally thrown off guard when Jay Frank, the GM called on my way home. He was told by Ben that his friend recommended me and he called personally to make sure everything went smooth. I'm still in disbelief but will take both mine and my wife's car in for service. Very cool indeed. More