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Larry H. Miller Volkswagen Lakewood

Lakewood, CO

4.5
1,011 Reviews

8303 W. Colfax Avenue

Lakewood, CO

80214

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1,011 Reviews of Larry H. Miller Volkswagen Lakewood

May 16, 2024

I went in with 3 concerns and 2 were dismissed as fine(1 wasn’t fine) The moonroof screen was stuck and the mechanic yanked it apart and put a hole in the fabric. Then he hit my door handle on something an More

by jennifer.dietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Sierra, Larry Diaz, Dana Cocchiaro
May 19, 2024 -

Larry H. Miller Volkswagen Lakewood responded

I'm very sorry to hear about the damage to your car and the unsatisfactory service you received. This is not the standard we strive for, and I understand your frustration. I will investigate this matter further to understand what went wrong and ensure it is addressed promptly. If we have not already spoken, please contact me directly so we can discuss your concerns and find a resolution. I look forward to straightening this out and restoring your confidence in our service. - Alex Young, General Manager, (303) 237-1311

May 22, 2024 -

jennifer.dietsch responded

Update, After calling Larry Diaz a couple times to go further with this matter he did all me back and I asked him for a diagnostic refund of the $188.28. He said"if that will make you happy". It doesn't make me happy because now my car is in worse condition then it was before I went there. I'm still waiting for that to show up on my credit card. I tried calling the General Manager today Wednesday 5/22/2024. He is out for the week and I will try to reach him this following Monday to see if they can somehow correct the damage to my car.

May 15, 2024

They were very nice & listened with a situation that my car didn’t have any problem More

by Ldale2272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
May 14, 2024

Excelente servicio muy rápido la atención fue súper agradable se siente en confianza gracias por su servicio More

by jovael127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra, Dana Cocchiaro
May 04, 2024

I have been going to the dealership for seven years and find that they are reasonable in cost and always do the right thing! More

by Alhovland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra, Larry Diaz
May 04, 2024 -

Alhovland responded

A great dealership!

May 02, 2024

I liked that it was very well organized, and especially the service line that was very convenient, thank you! More

by ibgonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
April 28, 2024

Very professional. I was in and out in no time. I’m very happy with the work done on my car. Will definitely be back when service is needed on my car in the future. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Jones, Tracy Mathews
April 28, 2024

I am not a fan of buying a car. The pressure and the time to figure out financing. But I have to say I truly had a better experience than I anticipated. Alec our knowledgeable ca More

by patymlopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsee Madsen, Alec Vasquez
April 26, 2024

With respect to the service department specifically, Larry H Miller, was professional, informative, and no-pressure. My vehicle was completed in a timely manner. More

by L. Roubidoux
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
April 21, 2024

Excellent service, knowledgeable staff! The entire experience was a pleasure from beginning to end. Highly recommended! More

by jon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyaan Bushehri, David Lax, Ed Covey
April 20, 2024

Even without an appointment Bradley welcomed me into the service area and quickly helped to understand the technical issue the Tiguan was experiencing. More

by Tiguan Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Jones
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