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Larry H. Miller Volkswagen Avondale - Service Center

Avondale, AZ

4.6
335 Reviews
Call Service Center (480) 865-3991

335 Reviews of Larry H. Miller Volkswagen Avondale - Service Center

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April 16, 2024

Tony in the service department is so great, he remembers you, makes sure you are taken care of and your concerns are heard. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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April 15, 2024

They help with everything I need. They also ask for a lift to take me home. More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2024

I went in for the happy hour oil change and got charged an extra $20. Bait and switch More

by mck57chev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Text
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May 04, 2024 -

Larry H. Miller Volkswagen Avondale responded

Thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Victor Tanori, General Manager, (480) 865-2058

April 10, 2024

Efficient, polite, pleasure to deal with. Communication was great. Estimates for services was thorough. Not high pressure a plus. More

by Conniejbuchanan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Keys
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April 05, 2024

Extremely friendly and fast experience. Was able to get a great discount on services! Extremely happy customer, and would definitely recommend. More

by jaimeguzman0788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Erickson
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March 31, 2024

They looked over everything and told me what needed to be change and what I need to do. More

by rhondaglover1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Larry H. Miller Volkswagen Avondale responded

Thank you for your glowing review! We are grateful for your kind words and are thrilled to have had the opportunity to serve you.

March 27, 2024

Aaron is always so friendly and super helpful every time I call in with my questions and concerns. More

by sandya_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
May 06, 2024 -

Larry H. Miller Volkswagen Avondale responded

Your positive feedback means a lot to us! We are committed to providing the best customer service and it's great to hear that it shows.

March 23, 2024

Great service! No issues, we will be back. Jeff was great and professional. Thank you More

by Marmazza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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March 23, 2024

The service advisor we dealt with was amazing. He took the time to help us understand all that was being serviced on our vehicle. More

by shawna4.10berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
March 19, 2024

Routine oil change that was scheduled took 2 hours to complete and no one bothered to let my husband know it was done. He told the agent he was staying at the dealership. More

by Skfleming64
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Report | Print
May 04, 2024 -

Larry H. Miller Volkswagen Avondale responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that he had to wait longer than anticipated and that our communication fell short of your expectations. We are committed to providing exceptional service to all customers and would like to make things right. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Victor Tanori, General Manager, (480) 865-2058

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