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Larry H. Miller Volkswagen Avondale - Service Center

Avondale, AZ

4.6
335 Reviews

335 Reviews of Larry H. Miller Volkswagen Avondale - Service Center

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April 13, 2020

Kyle was very thorough, explained everything in details but was fast about it. He had gloves in which is very important nowadays and my car was disinfected. More

by Rico
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Larry H. Miller Volkswagen Avondale responded

Thank you so much for your excellent review! We are so glad that Kyle had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Larry H. Miller Volkswagen Avondale. Please don't hesitate to reach out if you need anything else. - Victor Tanori, General Manager

April 11, 2020

Mike & the team were able to get the part and turn around the repair in a day. Killed 2 birds with 1 stone replacing the throttle body. Thanks! More

by 4junksake
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 12, 2020 -

Larry H. Miller Volkswagen Avondale responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Larry H. Miller Volkswagen Avondale. - Victor Tanori, General Manager

April 10, 2020

Went for an oil change today. Barbara Halsey made me feel like family. My reception and wait time was above average but Barb makes the visit worth the wait. Love Avondale VW. We are VW Family Forever. More

by HYOBATA
Recommend Dealer
Yes
Employees Worked With
Barbara Halsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2020 -

Larry H. Miller Volkswagen Avondale responded

Hi! Thank you for taking the time to share your experience. We appreciate your business and look forward to serving you for all of your automotive needs. - Victor Tanori, General Manager

April 10, 2020

Very efficient service and courteous staff. Very pleased with the quality of service they do. Not pushy but they make recommendations of what’s needed More

by n_golde2012
Recommend Dealer
Yes
Employees Worked With
Barbara Halsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2020 -

Larry H. Miller Volkswagen Avondale responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. - Victor Tanori, General Manager

April 07, 2020

Taking your vehicle for service So I made an appointment to have my tires rotated and a bunch of inspections done because the tire light was on and I couldn't see anything just at a More

by CF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know who the employees were.
Apr 09, 2020 -

Larry H. Miller Volkswagen Avondale responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Matt Norgard, Service Manager, (623) 215-1651

April 06, 2020

Very quick service, very friendly. Loved how cautious they were with the whole COVID-19 situation. Very helpful, answered all our questions and kept us informed about our car at all time! :) More

by jacquelineambriz
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2020 -

Larry H. Miller Volkswagen Avondale responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Victor Tanori, General Manager

April 03, 2020

Didn’t give detailed diagnostic. And tried selling a car when all I want is my car fixed. I get better service at Peoria VW. More

by Rgarcia
Recommend Dealer
No
Employees Worked With
In service. Not the most clean cut think his name is mike I don’t remember.
Apr 09, 2020 -

Larry H. Miller Volkswagen Avondale responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Victor Tanori, General Manager, (480) 865-2058

April 03, 2020

Great service dept. Always willing to help and fix my car right the first time. I would recommend the dealership to everyone I know. Thanks More

by jsereno27
Recommend Dealer
Yes
Employees Worked With
Barbara Halsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike P.
Apr 06, 2020 -

Larry H. Miller Volkswagen Avondale responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Victor Tanori, General Manager

March 22, 2020

I had an appointment at 9 am my husband was there for 5 hours what’s the point to make an appointment if we were there for too long not happy at all. More

by Bonitagrijalva2018
Recommend Dealer
No
Employees Worked With
Paul Nygaard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Christensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Egginton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Halsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Timmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Gallegos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Larry H. Miller Volkswagen Avondale responded

I am sorry to hear you did not have a great experience at our store. I would like to look into what was causing the long wait on your vehicle. Please give me a call at your convenience so I can look into this. Thanks. – Matt Norgard, Service Director 623-215-1651

March 11, 2020

I rushed to be there at 10:30 for my appt I was the only customer I stood at the service counter for 45 min More

by Pokerqueenkathy
Recommend Dealer
No
Employees Worked With
Chad Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Larry H. Miller Volkswagen Avondale responded

It’s unfortunate to hear that you had a longer than expected service experience and that the communication you experienced wasn’t satisfactory. We'll use this feedback to improve the customer service process we provide. Please give me a call if you have any additional questions or concerns. - Matt Norgard, Service Manager, (623) 215-1651

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