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Larry H. Miller Volkswagen Avondale - Service Center
Avondale, AZ
335 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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335 Reviews of Larry H. Miller Volkswagen Avondale - Service Center
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December 22, 2023
The employees are so friendly and helpful, especially Barbara Halsey in the service department. She always goes above and beyond to help customers have an exceptional experience. Barbara Halsey in the service department. She always goes above and beyond to help customers have an exceptional experience. More
by Jeffandtammyp
June 21, 2023
Service department lady with red hair was the rudest person I’ve encountered in any customer service role. person I’ve encountered in any customer service role. More
by ashtontd
Employees Worked With
December 07, 2022
I brought in my 14 Tiguan after purchasing it in June of this year. The initial diagnosis was a clogged heater coil. The warranty company did not cover it however the GM, Victor, got involved and made thi this year. The initial diagnosis was a clogged heater coil. The warranty company did not cover it however the GM, Victor, got involved and made things right! The service received from Barbara and Matt have been very helpful as well. Really appreciate the help I have received from the dealership regarding this issue. More
by scr74
Employees Worked With
October 10, 2022
Very disappointed with this service technician Jeremy, and Larry h miller Volkswagen. I took my car for service. Due to a water leak a oil pressure red light blinking. The Mecanic test drove my car and sa and Larry h miller Volkswagen. I took my car for service. Due to a water leak a oil pressure red light blinking. The Mecanic test drove my car and said he didn't see any red light. I picked up my car, as I was driving home the red light turned on and blinked again. I called Jeremy and set up an appointment again. When I arrived to my appointment Jeremy wanted to charge me 2hrs again to check what was going on with this light turning on. Jeremy told me he was not going to charge me for the diagnose If I did any work to my car. Which I did, I paid almost $1500 to replace the water pump. This is not right. More
by JD
Employees Worked With
Jeremy
June 17, 2022
Refused warranty on brake rotors on 2020 cross sport. Brakes that apply themselves on cruise control. I was accused of making heat spots on the rotors. This on the car with 15000 miles. Brakes that apply themselves on cruise control. I was accused of making heat spots on the rotors. This on the car with 15000 miles. More
by dinorays
Employees Worked With
January 03, 2022
My purchase experience with Elijah was good. I had a 10k service scheduled for 8 am. I dropped my car off the evening before. At 1 pm I left a message looking for my car & had to leave a message. At 4 I fol service scheduled for 8 am. I dropped my car off the evening before. At 1 pm I left a message looking for my car & had to leave a message. At 4 I followed up & spoke to another service rep & waited for a call back. When Jeremy returned the call he said he’s been busy & the car would be done in 45 minutes which was 15 minutes before close. I had no way to pick up my car at that time & the dealership was closed for the holiday (NY) & they’d leave my keys with sales. I picked up the car & they refused to give me the receipt because it was the only copy. So, I wasn’t made aware of any issues. I go to the lot & they ran my Golf through the wash but didn’t wipe down the hatch so the entire backside is filthy. Just a total fail at every single turn. 😑 More
by Adoranora
Employees Worked With
Jeremy, Elijah Jaramillo
December 18, 2021
Was able to schedule appointment easily. Person who helped with appt was knowledgeable and address concerns. Clean facility and Barbara was very friendly. helped with appt was knowledgeable and address concerns. Clean facility and Barbara was very friendly. More
by Sara
Employees Worked With
