Larry H. Miller Volkswagen Avondale

Truley proffesional in ever aspect. not only was adam and steve the best every employee we encountered was without doubt the most curtious we've ever experianced. steve the best every employee we encountered was without doubt the most curtious we've ever experianced. More

I wanted the color white gold and there was only one in arizona and Todd went and picked it up for me from another delership. I thought that was above and beyond his duty. Todd had everything ready for me arizona and Todd went and picked it up for me from another delership. I thought that was above and beyond his duty. Todd had everything ready for me when I came in and made it so easy to buy. I came from Lake Havasu city and thought it would take along time to check out. I was out in less then an hour. Todd was wonderful. Thank you Gayle M. Sacco More

Awesome car buying experience. I completed a request for more info form on the Dealerships home page and with 5 minutes my awesome experience began. Justin listened to my wish list for a 2012 EOS Executive more info form on the Dealerships home page and with 5 minutes my awesome experience began. Justin listened to my wish list for a 2012 EOS Executive and I immediately realized he new product and brand charactersistics. We quickly scheduled a 35 mile trip to the dealership. When my wife, daughter, and I arrived Justin had several EOS's lined upin the front row all with features I deemed manditory. He made us feel comfortable and even gave my daughter some crayons & coloring book to keep her occupied as we talked. Within ten minutes we picked out our 2012 EOS and very quickly and professionally moved through the finacing process. Great buying experience. Respectfully, Michael, Kelli, & Kaylee Britvich More

The sales staff were very easy to work with and so was the credit person. It was an overall pleasant experience. This was probably the best car buying experience I have had no pressure and the sales per the credit person. It was an overall pleasant experience. This was probably the best car buying experience I have had no pressure and the sales person was working to make the deal work. More

Justin made the experience fabulous, he was responsive to my questions and made it one of the best car purchasing experiences I have ever had. He was pleasant and brought an air of calm and stillness to b my questions and made it one of the best car purchasing experiences I have ever had. He was pleasant and brought an air of calm and stillness to be buying experience. The best thing I can say about Justin and the dealership was that it was more like speaking with a friend in a casual conversation and buying a car. You will have a repeat buyer. More

After the salesman worked out our deal, we went back to the finance person (which is really just another salesperson btw). I told him which credit union I wanted to finance the car unless he could find a b the finance person (which is really just another salesperson btw). I told him which credit union I wanted to finance the car unless he could find a better rate. He couldn't, so he agreed to that credit union. He then completely and unprofessionally FREAKED OUT when I said that I didn't want to buy an extra warranty. We signed anyways after threatening to leave if he didn't stop pestering me. A week later we received a letter in the mail from a different bank explaining that they had our loan. I was LIVID! We called the finance person back and when he finally connected he said that his supervisor did it and it was because they get incentives for going to that bank. We then talked to that supervisor and he said that the contract says they can assign the loan to whomever they want. After failing to show us where in the contract it says that he said that all he can do is apologize and that they didn't do it intentionally. This is UNACCEPTABLE. We are now trying to get ahold of the General Manager but he has refused to talk to us. If you do decide to go to this dealership for some absurd reason, make sure you already have the loan completely taken care of with your chosen institution before going in. Do NOT take their word for anything they say. More

From my experience, I think this dealership is on the right track as to how the "future" of car buying might be or should be. I used VW's build page to figure out what I wanted. I then used my consumer right track as to how the "future" of car buying might be or should be. I used VW's build page to figure out what I wanted. I then used my consumer reports membership to get more info and used their price reports and build and buy option. Less than an hour after submitting it, I was contacted by Justin Mauer at Larry Miller VW, one of the three dealers listed on the report. He quoted me a good price then went further down from there. All of our negotiating was either via e-mail or text after the initial phone call. Only once did he write "I need to check with my manager", and as it was over e-mail, it didn't waste my time, and regardless of who was 'really' doing the deal, it felt like Justin was. Not feeling like you're being 'worked' by a team makes them much less irritating. I pushed very hard and just disregarded the occasional attempt at making the process emotional. I used to net to keep my 'advantage' in the process. A phone call to put a deposit on my card, and a couple days for my bank to get me a certified check as I was paying "cash" and the car was waiting for me detailed when I arrived. Justin was very good, helped me pair my i-phone to the bluetooth in the car, and even offered me some left over pizza. Highly recommend him. However, the finance department is mostly 'old school'. Some slick ex-salesman riding a desk who didn't do math very well (I had to point out he was undercharging me about $200)and did the usual last minute sell of an extended warranty. I should have expected it, but it would have been nice to know exactly what it entailed and how much it would cost BEFORE I got there. Justin was very clear with his side of the costs, but it would have been helpful to get the rest. I was a bit miffed as I then needed to make some phone calls, as I'm not about to make a decision like this without some knowledge of it or doing some research. All in all, a good experience. Could have been a little quicker at the dealership. As paperwork is going the way of the dinosaur, it's always interesting to have fill out all this paper, especially when you're paying 'cash'. More

I went to the dealership to have service to my bug.. I loved my bug but it was giving me alot of trouble lately and costing a lot of money.. Judith came up to me asking if i had seen the new bug.. I love loved my bug but it was giving me alot of trouble lately and costing a lot of money.. Judith came up to me asking if i had seen the new bug.. I love the new bug.... so i went in to fix my bug that was overheating and I walked away with a 2012 Jetta that has great warranty and great price.. Judith and her boss worked out a great plan for me. Now I feel totally safe and sound knowing that if something happens to my new car VW will fix it with no problems.. Even after I got the car Judith called me days later to see how it was going with my car... She was great and had me laughing and feeling good about my purchase... More

All of your employee's were very friendly and fun. I felt relaxed the dealership is just a nice environment. My daughter got to spin the wheel and win a cup. Just a nice place. felt relaxed the dealership is just a nice environment. My daughter got to spin the wheel and win a cup. Just a nice place. More

Every single time that we go to VW, Barb in service is simply a joy to work with. She is very courteous and professional. She even drove around with us so she can better understand what issues we're havin simply a joy to work with. She is very courteous and professional. She even drove around with us so she can better understand what issues we're having. She really is my favorite person at VW and I have recommended her to my family members. More