Larry H. Miller Volkswagen Avondale

Lie and Cheat... because that's what car salesmen do The negative stigma about car salesmen was just confirmed for me when I attempted to purchase a new car from Larry Miller VW. I'm a very busy person The negative stigma about car salesmen was just confirmed for me when I attempted to purchase a new car from Larry Miller VW. I'm a very busy person and in an effort to save myself time and energy I went online to make sure that this dealership had the car I was looking to purchase available. Not only was it available but it was listed with a special internet price for $30,276. I contacted the dealership by phone, again in an effort to save myself time, and asked to speak with a sales manager. The man who answered the phone, by the name of Justin, said he was a sales manager and asked how he could help me. I told him that I had seen this specific vehicle online listed for the "internet sales price" and told him that I wanted to buy the car and that I wanted to pay $31,000 out the door with tax, title, license and an extended warranty and asked him if he could do it. He told me that he wasn't going to lose the sale of a car over price and then told me that in order to get it to that price I would need to put a substantial amount down. Maybe I'm crazy, but my understanding of his statement was that he was willing to sell me the car for that amount as long I wasn't asking to finance the whole amount and that it would require a large down payment. I didn't have any issue with this since I intended on paying cash for the car and had no intention of financing the vehicle to begin with. Justin seemed very accommodating, and even told me it would be possible to have the vehicle I wanted in the color I wanted shipped to them from their sister dealership in Tucson. So just to be clear, what I asked for, and what I was very clear about was that I wanted to pay $31,000 for the vehicle that was listed with an online sales price of $30,276, which would include the price of the vehicle, the sales tax, license cost and any other fees and the extended warranty. When I say out the door, that is what I mean, and I'm positive that is what anyone else would understand it to mean as well. And that is what the sales manager Justin agreed to, so I went to the bank, got a cashier’s check for the agreed upon amount and headed down the dealership. When I got there though, ready to sign the paperwork on the sale of the vehicle, this is not what happened. According to sales manager Justin, when he said I would have to put a substantial amount down in order to get it to $31,000, what he meant, and what I was supposed to understand, was that I would be paying the internet price of $30,276 plus an additional $724 just for xxxxs and giggle, and on top of that, I would also pay an additional $2500 for the tax, who knows what for the license/title and other fees, and even more for the extended warranty. SERIOUSLY???? Why would I pay $724 more than a listed sales price AND even more for the tax, title, license and then the extended warranty??? When he said this to me, and I told him what was said during our phone conversation, he not so nicely told me that he had our call recorded. GREAT!! Since you have the call recorded, then we should be able to play back the call and hear exactly what it was that I told you, and what you agreed to. I was very eager to hear the call and asked him to pull the recording.... at which time he then told me that he had other customer's waiting and didn't have time right now to find the call. That it would take at least 15 minutes to locate it, so he would have to email it to me later. (I wonder if I will ever actually get and email with the call) He said he was an honest straight shooter who wouldn't lose a sale over price but at this point didn't want to waste any more of my time. Really? You shouldn't have wasted my time in the first place, and even though you say you won't lose a sale over price, you just did. Complete contradiction! Congratulations Justin, you have just lived up to every bad thing ever said about car salesmen. More

New Car Bobby and the internet sales department were a pleasure to work with. They made sure I was able to get the price I was happy with. Bobby and the internet sales department were a pleasure to work with. They made sure I was able to get the price I was happy with. More

service advisor I was very satisfied with the service and thanks to Michael Miller for his great customer service and all his help. He made sure I was very well tooke I was very satisfied with the service and thanks to Michael Miller for his great customer service and all his help. He made sure I was very well tooken care of and made everything run very smoothly for me. More

Overall great Besides living in yuma and having to drive there Justin was great! He helped answer all my questions and helped me feel like I was home. Besides living in yuma and having to drive there Justin was great! He helped answer all my questions and helped me feel like I was home. More

Sales process I worked with Edgar in purchasing my vehicle, I advised him that i did not live close to their dealership and that i had 4 VW Dealers within 15 minute I worked with Edgar in purchasing my vehicle, I advised him that i did not live close to their dealership and that i had 4 VW Dealers within 15 minutes of my home; I explained that I was not interested in the "experience" from the other dealers and wanted to give them a change. Edgar was excellent to deal with from the beginning, I advised Edgar of the exact vehicle on their lot i was interested in, what i had in trade etc; we exchanged about half a dozen emails and came to an agreement upon inspection of both vehicles. Upon arriving at the dealership, I was greeted by Edgar, everything was as we discussed in email and the process was fairly painless. His manager Justin was also a pleasure to deal with. There were a few minor details in regards to vehicle condition when i received it, but completely out of control of the sales staff. More

great experience everyone we dealt with was very nice and helpful. The whole process was fast and easy not the norm in this industry. We love our car and will definet everyone we dealt with was very nice and helpful. The whole process was fast and easy not the norm in this industry. We love our car and will definetley be back. Thanks More

service Great service and communication. Will use again. Mike was exceptional he explained everything in good detail. Told me which repairs I needed now and Great service and communication. Will use again. Mike was exceptional he explained everything in good detail. Told me which repairs I needed now and the ones that could wait on. More

30000 mile check up As aalways, the experience was very positive. Making the appointment was easy, the staff got me checked in as soon as i arrived. the shuttle was avail As aalways, the experience was very positive. Making the appointment was easy, the staff got me checked in as soon as i arrived. the shuttle was available to take me to nearby shops and picked me up when my car was done. Everyone is always very friendly and professional and keeps me informed about anything they are doing with my car. More

Cheers To Larry Miller Volkswagen Being a previous owner of three VW's my mind weas already made up as to what I wanted to purchase. The website was easy to manuver and this is where I Being a previous owner of three VW's my mind weas already made up as to what I wanted to purchase. The website was easy to manuver and this is where I was informed regarding inventory; everything layed out perfectly. Proabably a record as to how quickly Larry Miller VW made the driving experience happen for me. Kevin Palmer had the car delivered to my home which really showed me that the dealership valued my business and was willing to go the extra mile or in this case 48 miles even after the deal was done. More

10000 mile check up I am very happy that they let me drop it off when I was not busy and informed me that I could always drop off the night before and get a loaner. I am I am very happy that they let me drop it off when I was not busy and informed me that I could always drop off the night before and get a loaner. I am very happy with my VW More