Larry H. Miller Volkswagen Avondale

tried to make things right they allowed me to order a cover for my truck and put it into the financing. I appreciate that because it saved me some money. When they ordered it it they allowed me to order a cover for my truck and put it into the financing. I appreciate that because it saved me some money. When they ordered it it ended up being the wrong one and there was a little confusion but when I called Frank to figure out what to do he did everything they could to make it right. I appreciate that. More

Loving my new Beetle I want to thank Larry Reid for having patience with me, he was great. I was not a happy shopper and the experience at the service Department made me I want to thank Larry Reid for having patience with me, he was great. I was not a happy shopper and the experience at the service Department made me less pleased with me making my decision. I went in for a oil change and to find out the reason for my indicator lights that came on. I started to look at a new car, with Larry's help, and when I originally said no I would not buy it Michael in the service department stated, "well, maybe when you husband sees the issues with you car he might change his mind!" At that point I was done!!!! He said the indicator lights were on and I said yes that's why I was coming all the way from NEW MEXICO to fix. He said well that would take a diagnostic care of $90, Okay so why wasn't it done......Michael then spilled his Monster Energy drink and stated he had ousted opened it and was looking forward to it....I DON'T Care about his drink!!! He seemed more pissed that I wasn't going to jump to just buy a new car..... I then left pissed. I did return to confront him and have the first issue taken care of. At that point I was waiting because he was on the phone talking to someone about how his mom didn't feel she was living in the "Ghetto"....personal while I was waiting. Luckily at that point Larry came over and took me aside because I told him I was pissed at Michael. Larry is very good at what he does and that is why I am driving a new car!! SO the entire experience was not fun and I was not happy but I can tell you know that I Love this little car!!! More

service my 2013 Passat excellent experience; Michael was awesome; great customer service skills; I own two vw and will come back just for the great experience I was provided excellent experience; Michael was awesome; great customer service skills; I own two vw and will come back just for the great experience I was provided More

Robert Schilling Exceeded My Expectations (GO RAVENS!!!) Prior to linking up with Robert and company I had been car shopping for over 4 weeks, which led to me questioning: "Why are car dealership so deceitfu Prior to linking up with Robert and company I had been car shopping for over 4 weeks, which led to me questioning: "Why are car dealership so deceitful?" Unfortunately Robert met me when I was at my breaking point, but he handled my suspicions and skepticism like a true professional. Robert drove over 60 minutes, round trip, to secure my out state purchase and provide me with a loaner vehicle for over a week. I have been in the military for over 16 years and encounter all types of people. I know and can appreciate exceptional customer service. Robert Schilling is a man of his word and is very attentive to a customer's wants and needs. He assisted me in finding exactly what I was looking for; for the price range I needed. I am a fan of Robert Schilling and company; it is just too bad that he is a Steelers fan, smh! More

Routine Service Experience When I made my appointment via telephone, the representative I spoke with was especially friendly, polite, and professional. Dropping my Tiguan off fo When I made my appointment via telephone, the representative I spoke with was especially friendly, polite, and professional. Dropping my Tiguan off for a routine service was quick and pleasant. The service was completed prior to the anticipated completion time, and checking out was a breeze. I would rate this experience as excellent. More

great honest fair Very straight forward not pushy only helpful with purchase. .. did not waste time. .. completed sale in very timely fashion....great communication in Very straight forward not pushy only helpful with purchase. .. did not waste time. .. completed sale in very timely fashion....great communication in person and off site with sales associate More

A great dealership experience! I have had two services performed on my Passat TDI at this dealership! Employees and management are tremendously service oriented. As a snowbird I w I have had two services performed on my Passat TDI at this dealership! Employees and management are tremendously service oriented. As a snowbird I will continue to try and schedule my services at this dealership when I am in Arizona. Thanks Larry Miller for the super service! More

Sales associate, finance, service. All were introduced to me LHMiller dealership listened to my needs & brought a solution to me. They care about people. Yes I will share my experience with others. Thank you! LHMiller dealership listened to my needs & brought a solution to me. They care about people. Yes I will share my experience with others. Thank you! More

On the fence Battery failed at 25 months. You replaced at no charge and also replaced a DRL light bulb at no charge. Great service and everyone was very nice. The Battery failed at 25 months. You replaced at no charge and also replaced a DRL light bulb at no charge. Great service and everyone was very nice. The following is not a complaint but just a suggestion. While I appreciated the car wash it was not a very good one. I picked the car up in the afternoon and had to drive into the sun. The windshield was so badly streaked that I could hardly see out of it. I cleaned the windows when I got home. Nothing major but it turned a perfect 10 into a 9. Suggestion--make sure the windows are clean. I'm on the fence about leasing another car from you because of past service issues. You did make progress on this last service call, because before I definitely would not have considered coming back, but now I'm on the fence. 10 months to go--we'll see how you do. PS: I checked I would recommend this service center based on this last service call not past experiences. More

Service is excellent at this dealership!!! I drive out of my way to have service to my car!! Excellent service they go out of their way to make the service experience pleasant I drive out of my way to have service to my car!! Excellent service they go out of their way to make the service experience pleasant More