Larry H. Miller Volkswagen Avondale

Great Customer service I went in for my appointment. They got my vehicle in promptly, fixed my recall, completed a vehicle inspection, and washed my car. EA everything list I went in for my appointment. They got my vehicle in promptly, fixed my recall, completed a vehicle inspection, and washed my car. EA everything listed was completed an hour before my estimated repair time. The service writer Jason had excellent customer service skills. I would recommend this dealership to others. Thank You. More

My experience at Volkswagen My experience at Volkswagen was great! The whole team really took care of me and listened to my needs and wants. Karla and Eddie really did a great My experience at Volkswagen was great! The whole team really took care of me and listened to my needs and wants. Karla and Eddie really did a great job at finding me the best deal and accommodating to my wants. I greatly appreciate everyone who took their time to listen. I walked out of there with a brand new 2019 Jetta and I am very content. Thank you ! More

Great staff; great service I always great service. Staff are always checking for things to look at to prevent problems. The waiting area is comfortable and always has a selectio I always great service. Staff are always checking for things to look at to prevent problems. The waiting area is comfortable and always has a selection of coffee, fruits, or donuts if you are waiting for your vehicle. Tommy, in service, has always been very cheerful and helpful. More

Dishonest First: Lots of overpriced and unwanted dealer adds. For example: 250 dollars for nitrogen in the tires. 500 dollars for tint...etc. Second: Tried to r First: Lots of overpriced and unwanted dealer adds. For example: 250 dollars for nitrogen in the tires. 500 dollars for tint...etc. Second: Tried to renege on our original signed contract 10 days after I left with the car. Argued with the finance manager, Mike, for over an hour and was told I had to come back to dealership and sign a new, worst, deal with VW finance or give back the car and pay for the mileage that i drove! Half way driving there the General manager, Victor, calls me and says nothing had to change with contract after all. I'm sure plenty of people just sign whatever gets put in front of them because they assume that's just the way it is. If I hadn't argued for over an hour, I'm sure the General Manger would never have gotten involved. Feels very dishonest being told two completely different things by the same dealership. Third: Car has a broken handhold, was told by Edgar, the sales manager, he would order the part and it would be here in 3 days. Two weeks go by and no one calls. I call back and I am transferred to three different people: all of which say the part was never ordered. Finally, the forth person, Barb, says the part was actually ordered. Took 20 minutes and 4 different people to determine a simple part order. Fourth: Car is missing the "Performance Monitor" from the navigation system. (a option that is listed on the window sticker as standard equipment). Has been nearly four weeks waiting for them to fix it. No one can tell me when or if its getting fixed. Buyer Beware! More

Jetta Great service and a wonderful experience . Our dealer(Larry) was extremely knowledgeable about the car and explained every detail. I would recommend h Great service and a wonderful experience . Our dealer(Larry) was extremely knowledgeable about the car and explained every detail. I would recommend him for a great car buying experience. More

Amazing They have an amazing team that provides great customer service and offers the best, and they also make it very easy to do business with. They have an amazing team that provides great customer service and offers the best, and they also make it very easy to do business with. More

Buying new VW Lawrence had good understanding of the car I haf in mind. He took time to show me variety of car and to answer most if my questions. Great customer se Lawrence had good understanding of the car I haf in mind. He took time to show me variety of car and to answer most if my questions. Great customer service skills. More

Exceptional Thanks to Amanda, Rob, Mike and their whole team for making this the best car buying experience ever. Professional, fun and no pressure. Thanks again Thanks to Amanda, Rob, Mike and their whole team for making this the best car buying experience ever. Professional, fun and no pressure. Thanks again More

Laid back Buying a new vehicle is an emotional experience all by itself, on top of dealerships having a reputation of being stressful and overwhelming. However Buying a new vehicle is an emotional experience all by itself, on top of dealerships having a reputation of being stressful and overwhelming. However my husband and I were pleasantly surprised when walking into a VW dealership. There weren't any "salesmen vultures" lurking outside, we were able to walk in by ourselves and then we were greeted in a friendly manner. VW was a completely different 'feel'. Yes, I was stressed and emotional at times but instead of feeling like just another transaction, I felt as though Rob and Amanda truly empathized with me. I would absolutely recommend this dealership. Thank you! More

Jetta Everyone at VW Avondale was so helpful and patience with my purchase. I highly recommend Ed Fonseca he went above and beyond. I 100% recommend this lo Everyone at VW Avondale was so helpful and patience with my purchase. I highly recommend Ed Fonseca he went above and beyond. I 100% recommend this location! !!!!!!! More