Larry H. Miller Volkswagen Avondale

Truly a most pleasant service experience. The service team a Larry Miller Volkswagen represent their industry with the highest of integrity and craftsmanship. Barbara always offers a bright sm The service team a Larry Miller Volkswagen represent their industry with the highest of integrity and craftsmanship. Barbara always offers a bright smile and is most accommodating with explaining my service options. More

I like how well the VW has been worked on and how the mechanics have kept up with our vehicle. They send friendly reminders letting us know it's time to bring the beetle in. mechanics have kept up with our vehicle. They send friendly reminders letting us know it's time to bring the beetle in. More

Great service, Barb is always friendly, knowledgeable and keeps me posted on upcoming service needs. I would recommend this dealership to anyone looking for a great auto ownership experience. keeps me posted on upcoming service needs. I would recommend this dealership to anyone looking for a great auto ownership experience. More

Overall Turnover I own a VW Jetta and have gone through 3 Volkswagens. I purchased at the location off 16th St & Camelback. My friend wanted a Jetta for some time afte I own a VW Jetta and have gone through 3 Volkswagens. I purchased at the location off 16th St & Camelback. My friend wanted a Jetta for some time after he drove mine and he fell in love with it. I don't blame him, I LOVE my Jetta and my previous ones. He was living in Avondale when his car stopped functioning & decided it was time for a new car. He asked me to go with him and I drove 35 Miles from my home to go get him and take him here as requested. We looked and I told him don't hop into any car just because its pretty. Well he has a fondness for Diesl Engines. He was shown one and he fell in love with it & I have to admit, it was quite nice & he was offered a good 'Deal'. It was listed as a "Certified Pre-Owned" Jetta. Apparently he didn't "Sign the box to make it offically Certified" ????? I owned a Certified Pre-Own previously, there was no extra "Box" to sign to make it offical considering it was inspected and deemed by the COMPANY INSPECTORS. I was blown away. Within 6 months, 4 things had failed. He was told during his first Oil Change his 'Fuel Filter' needed to be replaced and that would cost around $200.. Then his charger port went out, I already knew it was the fuse that went out. When he went in to talk to someone about the fuel thing, he asked if they could just change that. They wanted to run a "Diagnostic" to determind if that was the issue. Not including the $3 part to do it.. Then told him if it was the fuse it would cost $35 to do so.. Then his battery. It was a 2016 battery Duracell 12V 8AH.. In AZ, most batteries don't last more than 3 years due to the excessive heat, let alone a $40 battery. You can purchase a $200 battery but that doesn't mean it'll work. All dealerships know if its over 2.5 years, it should just be replaced. But it wasn't. My dealership (16th&Camelback) has NOT once charged me for anything other than tires. I don't even own a certified pre-own anymore. They just know that I love my car and take care of it and bring people if I'm happy. Not sure if my friend or I would be happy to come back here. When we came in after the battery problem (I drove him there) we waited about 2 hours for someone to come talk to us. After a while we were approaced by a gentleman named Larry (Not the owner) and we presented what has been going on and he said he was going to go back and review his contract. He came back and told us that the owner had not signed "The box that makes it certified" (Hence why I was confused prior because I didnt have to sign a box) and that "There was absolutely nothing he would do for us" therefore saying "Well you're stuck and I won't try to do anything" (Maybe it's because my firend is fully tattooed as am I) then the Sales Manager came by, my friend was really frustrated at this point because of the remark. We were then offered he would put him in a new car for maybe $30 more a month; sounds reasonable. We tested out a car and he was all for it. Turns out, it would be $120 more a month not including GAP. We had expressed we could not exceed the price we had stated. We were given an ultimaton, take the only car they're offering or stay in the car that isn't what was sold to us and became a shady deal and isn't functioning and keeps having problems come up. My friend ended up trading in his car for a newer Volkswagen because he was in a contract and was offered a deal that kinda made up for things. It just sucks the way things were handled to begin with. My friend was Really frustrated and I don't blame him. I will say the way he went about it was not okay but if they were put in the situation I'm sure they would not be the happiest people there either. More

Larry H. Miller VW Freddy Peralta was a pleasure to business with. He knew everything about the vehicle we ended up purchasing. The whole experience was very quick and e Freddy Peralta was a pleasure to business with. He knew everything about the vehicle we ended up purchasing. The whole experience was very quick and easy. My wife and I are very pleased with the vehicle that we bought. I'm sure that it will bring many years of satisfaction. More

I’ve been going to the Avondale Arizona dealership for almost 4 years now. I’ve never had a bad experience. The service, sales, and customer service personnel I have always been pleasant, Insightful, and almost 4 years now. I’ve never had a bad experience. The service, sales, and customer service personnel I have always been pleasant, Insightful, and helpful. I had briefly moved to California and when I would come for a visit I would make sure I would take my car to this dealership for maintenance. More

Commitment to help One suggestion: Several service providers were not available due to leaving the company or on vacation. Could use more help there. Hire more excell One suggestion: Several service providers were not available due to leaving the company or on vacation. Could use more help there. Hire more excellent service providers. More

Fantastic service- my service advisor Barbara made sure that I got the best deals for the service that my car needed, and explained everything extra that had to be repaired in a way that was easy to unders that I got the best deals for the service that my car needed, and explained everything extra that had to be repaired in a way that was easy to understand. She was a pleasure to work with! More

4.75 stars out of 5!! I have been buying my vehicles here since Jan. 2004 and always am treated well! From my service person of 15 years Barb, to my salesman Larry, and Eddie in finance, the experience was c since Jan. 2004 and always am treated well! From my service person of 15 years Barb, to my salesman Larry, and Eddie in finance, the experience was comfortable and easy from start to finish. I left with a 2019 Beetle, gap coverage, and 3 oil changes for the price I agreed to, thanks to Eddie and the team at Larry Miller VW in Avondale. The only reason I didn't give the other .25 star is the car wasn't detailed out as cleanly as usual...it still has sticky residue from the packaging on the interior. The people are awesome and will do their best to meet your needs...go see them! More

Perfectly Good DEF Pump Replaced I had a problem with the DEF system on my 2014 RAM Truck (less than 100,000 miles), and before taking it to LHM VW in Avondale I had my father's diese I had a problem with the DEF system on my 2014 RAM Truck (less than 100,000 miles), and before taking it to LHM VW in Avondale I had my father's diesel repair mechanics look at it and troubleshoot the problem. They confirmed no problem with the pump and all other parts of the DEF system. The diagnostics said to update software. They only work on heavy diesels, so they couldn't update it for me. I explained this to the service writer at LHM VW, but they replaced the pump and a few other parts with my final bill being over $2,850. To top it off, they didn't even clear the Perform Service indicator on the dash computer. Needless to say, I will not be taking anymore of my vehicles to that dealership. More