Larry H. Miller Used Car Supermarket Sandy

Larry H. Miller Used Car Supermarket Sandy responded

I apologize for the frustration and inconvenience you've experienced with the paperwork and the trade-in process. We strive for efficient and clear communication. If we haven't had a personal discussion about this, I invite you to contact me directly. I'm committed to resolving your concerns and ens uring a satisfactory outcome. - Steve Massey, General Manager, (801) 553-5910

Larry H. Miller Used Car Supermarket Sandy responded

Austin, I'm sorry to hear about the issues you encountered with your vehicle after purchase. It's important to us that our customers are completely satisfied with their vehicles, and it seems we fell short in addressing your concerns. If we haven't had a chance to speak about this personally, please feel free to contact me directly. - Steve Massey, General Manager, (801) 553-5910

Austin responded

It has been 2 months now since we got the car, and at first they were pretty helpful after this initial review, but I've lost faith again. They took the car and looked at it to try to repair the climate control, but there was some miscommunication somewhere that we were initially unaware of. Initially they told us they needed to order the part. So after initially viewing it, it was about another 2 or 3 weeks before we got it back in. When they got it in they replaced the blower motor and said everything was good to go. They were gracious and also ensured a belt was tightened, and replaced the screws for the license plate. On my way home, I tried the air, and it still didn't blow warm, just cold. (So the initial issue wasn't fixed). I called back and played a serious game of phone tag with our mechanic. Then I had a couple weeks where I needed the car every day, so I couldn't bring it in. He looked at it again, this time knowing the issue, but because of the amount of work they'd already put in on the car, they basically said I could try replacing one part on my own(buying the part myself), or he could replace the entire AC case, which would be $1800. I understand the need of a business to make money to not go out of business, but it I don't feel it is our fault that extra work was done on the car. It's not our fault there was a miscommunication, as I had advised the sales agent who helped us buy the car that the issue was the climate control, so I believe the miscommunication happened between LHM Used Car Sales and LHM Jeep Dodge Service, so the initial complaint was not adequately addressed in my opinion. Now I'm left trying to replace the blend door actuator on my own, which I'm hopefully able to figure out how to do. While the experience has had some positive moments, overall, my experience has been negative over the last couple months If it's not too late to speak, Steve, that would be greatly appreciated. I may try calling tomorrow

Larry H. Miller Used Car Supermarket Sandy responded

Hello there, thank you for reaching out. We understand how frustrating it is to have received your vehicle, only to have to return it to our dealership. We work extremely hard to ensure each customer receives a fair chance for credit approval, but in the end it’s up to the lenders to decide who gets approved. If you would like to reach out to me directly, I can look into your financing and ensure everything was handled properly and ensure that we did everything we could have. Thank you for your time and I hope to hear from you soon. - Steve Massey, General Manager, (801) 553-5910

Larry H. Miller Used Car Supermarket Sandy responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Steve Massey, General Manager, (801) 553-5910

Larry H. Miller Used Car Supermarket Sandy responded

Hello, Colt. We are disappointed to hear that we did not meet your expectations during your visit to our dealership. We pride ourselves on providing excellent service and it is clear that we did not do so in your case. We would appreciate the opportunity to learn more about your experience and work to make things right. Please don't hesitate to contact us so that we can discuss your concerns in more detail. I look forward to hearing from you. - Steve Massey, General Manager, 801-553-5910