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Larry H. Miller Used Car Supermarket Sandy
Sandy, UT
250 Reviews
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Showing 250 reviews
August 11, 2016
Buy somewhere else I've always been a Do It Yourself kind of guy. But when I bought my 2014 Town and Country, I figured we'd spring for the extended dealer warranty, and I've always been a Do It Yourself kind of guy. But when I bought my 2014 Town and Country, I figured we'd spring for the extended dealer warranty, and the extended Service Contract. First - Their maintenance service is TERRIBLE. When I purchased the service contract, I was told all I had to do was show up with the car, and no appointment was needed. This was a bold faced lie. The first time I showed up with our van to get an oil change, I was told I would need to leave it for 3-4 hours. That's just not a feasible option when you're trying to get kids to school, soccer, ballet, and all the activities that come with having a family. From then on, I have always set appointments, and never have I had a wait time of less than 90 minutes. Honestly, for the same price, I could buy my own oil and filters and make perform my own maintenance on my own schedule in a third of the time. To add insult - In December, before a major Christmas road trip to visit my wife's family in Seattle, I asked for a full tire rotation along with our usual maintenance, on our way we had a flat tire, and the lug nuts were so tight on AAA was unable to even remove the nuts, after a tow into town the tire shop had to cut the lug nuts off in order to remove the tire. The fact that the lugs were frozen in place that tight indicate that they did not perform the service they said they did. Second - A check engine light came on. Being a dutiful DIYer, I pulled out my ODBC code reader and plugged it in. The code was a P0522 Engine Oil Pressure Sensor/Switch Circuit Low Voltage. This is usually caused by either a clogged oil filter, or a faulty sensor. This took me about 5 minutes to diagnose between my own ODBC code reader and a quick search on Google. When I called for service on this, I gave them the code in order to save some hassle. Their tech wanted to run the diagnostic anyway, and informed me that if the repair was not an engine problem, it would be a $100 fee. Knowing that it was a sensor, I told them to go ahead with it. Their "Diagnostic" took over an hour (my wife arrived at 11:45, and they didn't get to it until after 1pm, even with an "appointment"). Apparently the warranty sold by the dealership does not cover things such as sensors. So that's a $100 diagnostic fee PLUS another $400 to repair. I talked to the service manager, and he was completely unsympathetic. I would honestly say he was extraordinarily rude and unprofessional, having walked out of the room while my wife got me on the phone. He also refused to acknowledge any responsibility for the name Larry H Miller. To all buyers, and potential buyers - Do not buy any service contracts or extended warranties from this company! It is very clear that they are not interested in providing any quality service after they have your money! More
by tim.kryselmire
Employees Worked With
Service Manager
August 10, 2016
Great Valerie was great to work with, we had a great experience. Things were explained thoroughly to us. I Appreciated Valerie's non-pressure approach, I w Valerie was great to work with, we had a great experience. Things were explained thoroughly to us. I Appreciated Valerie's non-pressure approach, I would recommend this dealership. More
by Tielynn
Employees Worked With
Valerie Morita
August 09, 2016
Great dealership Honored their online pricing, gave me a great deal 2000 below market value. Quick and easy, detailed my car before I received it. Great experience ove Honored their online pricing, gave me a great deal 2000 below market value. Quick and easy, detailed my car before I received it. Great experience overall. More
by Willsloss
Employees Worked With
Daniel Hammond, Alex Barrios
August 05, 2016
Awesome customer service. Jim and Brad my buying a car easy and painless. They took care of my concerns. They where straight forward no nonsense kinda guys nothing but the fac Jim and Brad my buying a car easy and painless. They took care of my concerns. They where straight forward no nonsense kinda guys nothing but the facts and numbers and they came up with best deal for me personally and his are very trustworthy and that was very important for me ! More
by Paul
Employees Worked With
Jim and Brad are straight forward kinda guys no nonsense and trustworthy
August 01, 2016
Sold my truck, bought a car Salesmen were very courteous and polite. They were knowledgeable and very patient as well as helpful. They explained everything very well. They let Salesmen were very courteous and polite. They were knowledgeable and very patient as well as helpful. They explained everything very well. They let me try all the cars I was interested in. More
by David Kendall
Employees Worked With
Chase and Jim
July 25, 2016
Awesome Service! LHM used car supermarket is the absolute best! 5 star service all the way! Cara Streeter and Brad Herd were professional, knowledgeable and amazing to LHM used car supermarket is the absolute best! 5 star service all the way! Cara Streeter and Brad Herd were professional, knowledgeable and amazing to work with. Thanks to both of them for a great experience! More
by Keri22
Employees Worked With
Brad Herd, Cara Streeter
July 12, 2016
Cara Wheeler Cara Streeter was very friendly and helpful while helping us find out new truck. She took us to several dealerships to find the perfect used truck. Cara Streeter was very friendly and helpful while helping us find out new truck. She took us to several dealerships to find the perfect used truck. More
by David2345
Employees Worked With
Cara Streeter
July 11, 2016
Excellent Great experience! Great salesmen! Dealership very friendly and helpful! Answered questions and concerns. Would highly recommend dealership to famil Great experience! Great salesmen! Dealership very friendly and helpful! Answered questions and concerns. Would highly recommend dealership to family and friends. Blashford and Nick were the best ever!! More
by LHalladay
Employees Worked With
Blashford and Nick
July 08, 2016
Excellent experience Was great to finally buy a car and not have a pushy salesman that was real with me and understanding about what I really wanted, I would definitely co Was great to finally buy a car and not have a pushy salesman that was real with me and understanding about what I really wanted, I would definitely come back to him and this dealership thank you More
by Jglines
Employees Worked With
Blashford williams
July 07, 2016
Best visit to a car dealership. I walked in and was helped right on the spot. Salesman that helped with my options made it easy as far as what to look into and what to avoid, while s I walked in and was helped right on the spot. Salesman that helped with my options made it easy as far as what to look into and what to avoid, while staying within my means. I walked away with a good car. Again, the best visit I've had at a dealership. More
by Vkros
Employees Worked With
Pablo Tinoco
