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Larry H. Miller Toyota Peoria - Service Center
Peoria, AZ
1,247 Reviews
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1,247 Reviews of Larry H. Miller Toyota Peoria - Service Center
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March 22, 2024
Larry Miller Toyota in Peoria AZ RIPPED me off to the tune of $500 plus wasted two days of my time. I had bumper from CBI customs installed on my 2023 Seqouia Capstone and wanted Larry Millers team to ca tune of $500 plus wasted two days of my time. I had bumper from CBI customs installed on my 2023 Seqouia Capstone and wanted Larry Millers team to calibrate the sensors as they were not working properly. The tech Eric called and said it was ready but they could not get the rear parking sensors to work and was I ok of they shut those off, I said sure. Then I picked up the vehicle and before I got off the lot the dash was lit up with the same sensor error lights! I went right back in and told the tech the problem, he looked and went and got the lead tech manager Mark who proceeded to tell me he did not let his tech finish calibrating because he thought the sensors could not read thru the bumper and tried to dismiss me. I said your tech Eric said nothing like that to me and charged me full price with a straight face! Then he got nasty and told me did you look at the receipt? When I did it was completely opposite to what Eric told me. When he again aggressively told me to go somewhere else I told him he better de-escalate his attitude and quickly. It almost turned to a fight when Scott the service manager stepped in. I disputed being charged for work they didn't do and I got CBI on the phone. I said to Mark how do you know it's not just a bad sensor? They took my vehicle in again to calibrate the sensors. Several hours later Eric sends me a digital work proposal for 1780.00 to replace the bad left blind spot sensor that was causing all the issues. I asked why I'm being charged full price for this if the sensor was faulty? Then I heard Mark tell Eric he would not submit it to Toyota because they would not cover it. Now my sensors are totally disabled and showing new error messages. I will never let those scammers touch another vehicle and I encourage Toyota to distance them selves from this organization. Stay away from this place, your wallet is at risk as well as your life. More
by youragentshane
Employees Worked With
Mark, Eric
March 21, 2024
Great experience arrived earlyand theywere able to accmlxate me. Quinn was able to guide me as to what was best for my car . accmlxate me. Quinn was able to guide me as to what was best for my car . More
by mayra.barraza
Employees Worked With
March 21, 2024
Your service advisor Mike Moore is the reason I keep returning, he gets it and is one of the best I have met on how to listen to what is needed by his customer and then exceeds all expectations. I wish returning, he gets it and is one of the best I have met on how to listen to what is needed by his customer and then exceeds all expectations. I wish all service providers were as good as he is. The only time I didn’t get to work with Mike, I got Wyatt….and that experience almost lead me not to return. This time I requested Mike and got Mike. If Mike is available next time, I will reschedule around his schedule. Please take good care of quality employees like Mike Moore, he is good for business. Thanks Mike. More
by kerriegable
Employees Worked With
Mike Moore
March 20, 2024
Outstanding people that took care of my service experience. explaining everything that needed to be taken care of and how long it would take. Definitely a five star experience! experience. explaining everything that needed to be taken care of and how long it would take. Definitely a five star experience! More
by Boyd
Employees Worked With
Jeff
March 19, 2024
did not turn on your follow of service tires not filled as requested each tire had a different level from 34 to 43 as requested each tire had a different level from 34 to 43 More
by Bobannoko
Employees Worked With
March 18, 2024
I have a 2 times promotion value service $110 for oli change,inspection & rotate tires was very satisfied with lexus rx350. Also my adviser Todd was very kind & his explaining for next service what i nee change,inspection & rotate tires was very satisfied with lexus rx350. Also my adviser Todd was very kind & his explaining for next service what i need. Thank you. More
by IRENE
Employees Worked With
Todd Sparlin
March 17, 2024
I have always had an excellent visit with this dealer and I am very happy with the exceptional service I have always received. I typically choose to wait for my car’s service, and my wait is never abnormally I am very happy with the exceptional service I have always received. I typically choose to wait for my car’s service, and my wait is never abnormally long. Thank you! More
by KateW
Employees Worked With
Amanda in the Service Department!
March 16, 2024
My vehicle has been losing it’s charge but it was never determined where the source of the drain is coming from. I was told that I needed to replace my 9 month old battery needed to be replaced by a $400 b determined where the source of the drain is coming from. I was told that I needed to replace my 9 month old battery needed to be replaced by a $400 battery from Toyota. After leaving Toyota I took vehicle to Auto Zone and an employee there determined that the drain has nothing to do with the battery. More
by terrydadams1949
Employees Worked With
Eric H.
