Larry H. Miller Toyota Murray

30 March 2015 oil change/5,000 maintenance/tire swap I've taken my car in to Larry Miller Toyota many times. This review is only a review of my most recent time at Larry Miller Toyota. The last time I I've taken my car in to Larry Miller Toyota many times. This review is only a review of my most recent time at Larry Miller Toyota. The last time I went into Larry Miller Toyota it was a very positive experience in regards as to what got done (what I expected would take two visits only took one visit), how long it took (the amount of time was less than the estimated hour and a half), price (the oil change I had purchased earlier had expired earlier in the month, but I was still able to use it), and everyone was friendly. This is the first review I've written about an experience at Larry Miller Toyota. There have been other times there that I would also describe positively and a few that I would describe not so positively. More

The T-100 Excellent customer service! I always feel important and that my vehicle is in the hands of those who care. My T-100 is 22 years old and with 202,000 Excellent customer service! I always feel important and that my vehicle is in the hands of those who care. My T-100 is 22 years old and with 202,000 miles within it. I believe it is handled just as a new model. More

Great customer service Great dealership to have service at. Not only does Craig Warner take care of our Fj Cruiser but also our Jeep Liberty. Great service and fair prices Great dealership to have service at. Not only does Craig Warner take care of our Fj Cruiser but also our Jeep Liberty. Great service and fair prices. More

oil change service it was serviced the only issue is the wait time which was 90 minutes I do not know how many technicians they have to do oil changes but it always seem it was serviced the only issue is the wait time which was 90 minutes I do not know how many technicians they have to do oil changes but it always seems there is a long wait time for oil changes More

Great support I came intending to buy a used car. Through Ryan's assistance, I realized that I could purchase a new car that was 3 yrs newer than the used one I wa I came intending to buy a used car. Through Ryan's assistance, I realized that I could purchase a new car that was 3 yrs newer than the used one I was looking at for only an additional $5k. We are completely satisfied with our service and support. More

Horrible Customer Service The work on my truck that initially needed to be done was not done in the correct amount of time. I was then required to leave the truck overnight. The work on my truck that initially needed to be done was not done in the correct amount of time. I was then required to leave the truck overnight. Second, the work was not even complete or done properly, requiring me to bring my vehicle back. Third, my vehicle was damaged in 2 places within these 2 visits. They then spent two days trying to prove it wasn't them, which in the end they said was inconclusive. They have refused to fix these new problems, and Lance Burcleft told me "I would just have to take his word that they did not do the damage." He has refused to assist me further with my concerns or provide any more details unless I can come in again and sit down with him. I am blown away with their lack of respect for customer concerns. Their lack of willingness to correct the situation came across in their attitudes, which was belligerent and abusive. They showed no respect for my time, my property, or their relationship with me as a customer. DO NOT under any circumstances use this dealership. More

sat for 31/2 hours waiting for damage fix estimate When I called for an appointment for service, and damage fix estimate, I was promised a Toyota carolla to use since we have only one car, and I had ex When I called for an appointment for service, and damage fix estimate, I was promised a Toyota carolla to use since we have only one car, and I had explained that I other commitments that I had made and could not miss. When I arrived early for my appointment, I was informed that there were no cars available as loaners, but everything would be taken care of in a timely manner, so that I need not worry. The woman who promised the loaner was on her day off, so I just sat there and fumed. Three and 1/2 hours later, I was told that one damaged part, which I had reported three separate times had not been addressed and they still had not reported it to the company, and I was given an estimate to fix the remaining part. I was so angry, that when I finally got my car back, I just sat there for about ten minutes and cried. I think that I was just shocked at being treated in such an uncaring manner. I shall certainly be searching for another Toyota dealership or other shop to repair my car. Carol Ann Garza More

thanks Thank you Dustyn, for working hard to find the problem and get it solved as quickly as possible.I really appreciate your diligence and kindness as wel Thank you Dustyn, for working hard to find the problem and get it solved as quickly as possible.I really appreciate your diligence and kindness as well as your concern for my safety. More

Flex fuel reboot I was totally pleased with my experience at service center. Very nice people that are very knowledgable in all areas. I'm a huge fan. I was totally pleased with my experience at service center. Very nice people that are very knowledgable in all areas. I'm a huge fan. More

Great service. Work was completed in a timely manner. Happy with the service, price was cheaper than what was quoted. They even gave me a ride home so I didn't have Work was completed in a timely manner. Happy with the service, price was cheaper than what was quoted. They even gave me a ride home so I didn't have to wait at the service center. More