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Larry H. Miller Toyota Murray

Murray, UT

4.0
943 Reviews

5650 S. State Street

Murray, UT

84107

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943 Reviews of Larry H. Miller Toyota Murray

December 30, 2019

The service rep was great otherwise the visit was disappointing. The heater went out on a relatively new car. It was a very time-consuming and expensive repair. Coupons or discounts were not offered More

by LW
Recommend Dealer
No
Employees Worked With
Taylor Walters.
Jan 03, 2020 -

Larry H. Miller Toyota Murray responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative service experience at our dealership. I’d appreciate the opportunity to learn more about the condition your vehicle was returned to you in so that I can ensure everything has been handled properly and that we did everything we could to honor additional promotions or discounts during your visit. I hope you’ll give me a call soon and we can get this sorted out together. - Levi Johnson, Service Manager, (801) 264-3885

December 29, 2019

Took six hours when it should have been 2! Originally I had a bad experience and delays threw my whole day off. LHM Toyota Murray took it as an opportunity to make it right and prove why the a More

by Sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawes in Service, shouldn’t work with people
Dec 30, 2019 -

Larry H. Miller Toyota Murray responded

It’s unfortunate to hear that you had a longer than expected service experience, Sammy. I understand that my team did not make you aware of the additional time to test your vehicle’s sliding door in order to get it approved under the warranty, for that we apologize. In addition when we ordered the part we had to have it shipped into the state which further delayed your service. If you would be willing to give me a call I’d appreciate learning more about the communication complications you endured so that we can continue to improve our customer service experience. Thank you for your patience. - Levi Johnson, Service Manager, (801) 264-3885

December 29, 2019

Always a great experience, with great customer service. Friendly, fast & efficient. John R knows his customers & delivers great service and care. Would recommend his services to friends and family. More

by kinz
Recommend Dealer
Yes
Employees Worked With
John Rasmussen
Dec 30, 2019 -

Larry H. Miller Toyota Murray responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Kasey Webster, General Manager

December 28, 2019

They treat me good and helped me to fix my problem in the time that they told me and I really like that, good service thanks... More

by Jorge72790
Recommend Dealer
Yes
Employees Worked With
Kyle Bourgeois
Dec 30, 2019 -

Larry H. Miller Toyota Murray responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Kasey Webster, General Manager

December 26, 2019

Easy to work with. Helped me get my other car home. No hassle. Friendly and answered all my questions and concerns. Lots of choices on their lot. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Jeff Peel, Carisa Miller
Dec 30, 2019 -

Larry H. Miller Toyota Murray responded

Thank you for taking the time to review our dealership, Chris. We are happy to have earned your recommendation. Come visit us again soon! - Kasey Webster, General Manager

December 19, 2019

Tanya was very helpful and super sweet! Appreciated her going through the details of what was done to my corolla. She was super cool!!! Great experience. More

by racquellewilson
Recommend Dealer
Yes
Employees Worked With
Tanya
Dec 20, 2019 -

Larry H. Miller Toyota Murray responded

Thank you for taking the time to review our dealership, Raquelle. We are happy to have earned your recommendation. Come visit Tanya and the team again soon! - Kasey Webster, General Manager

December 12, 2019

Mark Ith is great. Goes out of his way to help and make sure things are done right. And doesn’t gouge. He is very fair and honest. More

by Dutchman
Recommend Dealer
Yes
Employees Worked With
Mark Ith
Dec 13, 2019 -

Larry H. Miller Toyota Murray responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Kasey Webster, General Manager

December 11, 2019

Great service!! In and out quickly. Romit helped us out. We're able to get both our vehicles in. Thank you very much for the help. More

by twhite12175
Recommend Dealer
Yes
Employees Worked With
Romit, Alan Weeks, Kasey Webster, Alan Weeks
Dec 11, 2019 -

Larry H. Miller Toyota Murray responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Kasey Webster, General Manager

December 09, 2019

Software update It was a recall, I made the appoint very easy. So responsable and on time. They send me lift to pick me up as well. More

by yessicac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Webster
Dec 09, 2019 -

Larry H. Miller Toyota Murray responded

Thank you for taking the time to review our dealership! Be sure to let us know if there is anything that you need moving forward. - Kasey Webster, General Manager

December 08, 2019

There always fri They are friendly and always takes good care of us. Our highlander is so great we love our car. They are close and we like that. More

by Ellis011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyler and skyler
Dec 09, 2019 -

Larry H. Miller Toyota Murray responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Kasey Webster, General Manager

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