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Larry H. Miller Toyota Lemon Grove

Lemon Grove, CA

4.7
960 Reviews
Call Dealership (855) 638-1056

6800 Federal Boulevard

Lemon Grove, CA

91945

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960 Reviews of Larry H. Miller Toyota Lemon Grove

May 01, 2024

Sold a used car as a new car. Constantly lie. Poor service. Won’t recommend. More

by Dima SD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hector Rivera
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May 04, 2024 -

Larry H. Miller Toyota Lemon Grove responded

Dima, I apologize that your experience with us wasn't up to our usual standards. We take pride in providing a hassle-free and transparent car-buying process for all of our customers, and we're disappointed that you feel we fell short in your case. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to me directly so that we can discuss the matter further. - Robert Patch, General Manager, (619) 265-3170

May 01, 2024

Totally unprofessional. Broke valve on oil. Representative hung up on me as I’m asking to provide a rental car. More

by m1234567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Santiago
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May 04, 2024 -

Larry H. Miller Toyota Lemon Grove responded

I'm truly sorry to hear about the unprofessional experience you had with us. Providing quality service is our priority, and it's disheartening to learn that we fell short of your expectations. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Robert Patch, General Manager, (619) 265-3170

April 30, 2024

Allen is the best Service Advisor! He's always looking out for my best interests Thanks Allen More

by Speinadon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen in Service , Jennifer O'Brien, Trudy Roux, Kim Salamon, Joseph De La Cruz, Kasada Vongsavath, Jenn O'Brien, Scott Bada, Joe Raymond
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May 04, 2024 -

Larry H. Miller Toyota Lemon Grove responded

Your review is much appreciated. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again in the future.

April 30, 2024

Erick was an amazing helper, and there’s someone else who gave me a Mother’s Day letter thank you so much he was amazing too. More

by Gabrielag9107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
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May 04, 2024 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for your wonderful feedback. Our team works hard to make sure each customer is happy with their experience, and it's great to hear that we were able to meet your needs. We hope that you will come back to see us soon.

April 30, 2024

My salesman was a young man, super friendly, but just wanted the sale. I was there fir 4 hours, he didn't show me anything about the jeep, I got no big on my new car, I also didn't get a goodie bag like More

by ashields213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffery Cameron
Report | Print
May 04, 2024 -

Larry H. Miller Toyota Lemon Grove responded

I'm sorry to hear about the challenges you encountered during your recent car-buying experience. Providing excellent customer service is our top priority, and it's disappointing to hear that we fell short of your expectations. Your feedback is valuable to us, and we will use it to improve our processes and ensure that future customers receive the attention and service they deserve. If there's anything else we can do to address your concerns or improve your experience, please don't hesitate to reach out to me directly. We appreciate your understanding and thank you for choosing our dealership. - Robert Patch, General Manager, (619) 265-3170

April 30, 2024

Happy to be part of Toyota ,fell safety having them check out my truck. Thanks!!! More

by cool_mariamom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Rodriguez
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April 29, 2024

I have chosen to take my vehicle to service with Larry H. Miller Toyota in Lemon Grove, and the experience is awesome, great quality service, very Knowledge personnel, they explain service done after the don More

by tinodenogean
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mr. Allen
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April 27, 2024

The service was good and fast, got in and got out when what I needed to get done was completed. More

by cana_leo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Lafever
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April 27, 2024

Trudy was great she got us in and out in a timely manner everything was clean and just how she said it would Thanks for the excellent service More

by bchocas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
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April 26, 2024

I was concerned because less than 3 months ago they changed my filters and now they recommend I changed them again. I don't even turn on my ac that much More

by gladdyjuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
May 02, 2024 -

Larry H. Miller Toyota Lemon Grove responded

I apologize for the inconvenience and confusion regarding the recommendation to change your filters again so soon. If there's anything we can do to clarify or address this situation, please feel free to contact me directly. I'd be happy to assist you and ensure your concerns are properly addressed. - Robert Patch, General Manager, (619) 265-3170

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