Larry H. Miller Toyota Corona - Service Center

Larry H. Miller Toyota Corona responded

Dear Frank, We apologize you're having mechanical failures on your 2006 RAV4. As part of our multi-point inspection, we found the oil to be at normal levels. We did not change the oil. As you stated it , prior to your visit to our dealership. Therefore, you declined us changing the oil. Please note, there could have been some warning signs that your son may have noticed; the oil pressure indicator would be low, a warning light, possible noise engine, and burning smell from the engine area. Unfortunately, you purchased the vehicle from a private party with a pre-existing condition, before your service done with us back in July. As a good customer, we offered to discount the parts to you. Should you accept this offer, please contact me. Theresa Lemay CRM LHM Toyota Corona 951-963-9245

Larry H. Miller Toyota Corona responded

Dear Frank, We apologize you're having mechanical failures on your 2006 RAV4. As part of our multi-point inspection, we found the oil to be at normal levels. We did not change the oil. You stated the vehicle was recently purchased from and the oil had been previously changed. Therefore, you declined us changing the oil. Prior to your vehicle engine seizing, there would have been multiple warning signs that your son may have noticed; the oil pressure indicator would be low, a warning light, possible noises from the engine, and burning smell from the engine area. Unfortunately, you purchased the vehicle from a private party with a pre-existing condition, prior to your service done with us back in July. As a good customer, we offered to discount the parts and labor to you. Should you accept this offer, please contact me. Theresa Lemay CRM LHM Toyota Corona 951-963-9245

Larry H. Miller Toyota Corona responded

Dear Frank, We apologize you're having mechanical failures on your 2006 RAV4. As part of our multi-point inspection, we found the oil to be at normal levels. We did not change the oil. You stated the vehicle was recently purchased from a private party and the oil had been changed. When driving the vehicle there would have been multiple warning signs that the oil pressure was low prior to it seizing. The internal burning of the oil was a pre-existing condition, prior to your service done back in July. As a good customer, we offered to discount the parts and labor to you. Should you accept this offer, please contact me. Theresa Lemay CRM LHM Toyota Corona 951-963-9245

Frank Farag responded

it's impossible to burn 5 quarts of oil for less than two months since my last service with Larry H. Millers. The cost to fix your lack service mistake is $7,200 and you offered $700 discount, which is really nothing. if your mechanic really checked the oil this problem wouldn't happened. I give you an open check to fix everything wrong with the car and you charged me $2535.00 just that visit alone.

Larry H. Miller Toyota Corona responded

Thanks for leaving us such an excellent review! We're so happy to hear Paul ensured your vehicle was taken care of. Should you need anything else, please let us know. — Joe Ehlert, General Manager

Larry H. Miller Toyota Corona responded

Thank you for leaving us the fantastic rating and review, Claudia! I'm glad that our service department was able to take such awesome care of you. They take great pride in the professional, articulate, and efficient treatment of their customers. I'm thrilled they were able to give you such a noteworthy experience. We appreciate your business and look forward to your next visit. — Joe Ehlert, General Manager

Larry H. Miller Toyota Corona responded

Thank you for leaving us the incredible rating and review! Congratulations on your new Tacoma! I'm thrilled that Paul was able to take such fantastic care of you, and provide you with the professionalism and kindness that you deserve. We appreciate your business, and look forward to your next visit. — Joe Ehlert, General Manager

Larry H. Miller Toyota Corona responded

Wow, thank you for sharing your incredible experience with us, and entrusting us to care for your 4Runner for almost 20 years! I'm thrilled that we've been able to give you the full range of services we offer, from the sale of your vehicle, to the maintenance and upkeep. I'm glad that Paul has been able to take such fantastic care of you during this time. He is an outstanding employee who will be flattered and honored to read your review. Thank for choosing us for the past 20 years, we look forward to working with you for the next 20 as well. — Joe Ehlert, General Manager

Larry H. Miller Toyota Corona responded

Thank you for leaving us such a fantastic rating and review! We greatly appreciate your loyalty. Thank you for entrusting the care of your vehicles to us. I'm pleased that Paul has been able to do such a great job. We look forward to continuing to exceed your expectations moving forward. - Joe Ehlert, General Manager

Larry H. Miller Toyota Corona responded

We appreciate you leaving us such a great review! Gabby and the rest of our team will be happy to hear your kind words and compliments! Thanks for your recommendation, we hope to see you again soon! — Joe Ehlert, General Manager

Larry H. Miller Toyota Corona responded

Janice, thanks for your positive feedback! Paul is a great asset to our team and he will be beyond pleased to hear your kind words and compliments. Please let us know if there's anything else we can do for you. Thanks, Joe Ehlert, General Manager