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Larry H. Miller Toyota Corona - Service Center

Corona, CA

4.6
657 Reviews

657 Reviews of Larry H. Miller Toyota Corona - Service Center

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June 07, 2024

I took my car in for oil change. Was told that cabin air filter and engine filter needed to be changed. The air filter was put back upside down and all the junk in it was going into More

by Thinkingwoman2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Avelar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have not connected by the time you find this response, please reach out to me directly. I look forward to resolving this together. - Mike Schepise, General Manager, (951) 444-7983

Jun 13, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have not connected by the time you find this response, please reach out to me directly. I look forward to resolving this together. - Mike Schepise, General Manager, (951) 444-7983

June 07, 2024

I was just unpleasant with a horrible customer service. And the service I got my tires got rotated and it’s just a little things that they didn’t do which they didn’t put the tire cap back on my tires so n More

by allmotorbeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, I apologize for the unpleasant experience and the inconvenience caused by the oversight during your service. Please contact me directly so we get to the bottom of this and make sure your tire caps are properly taken care of. I look forward to hearing from you. - Mike Schepise, General Manager, (951) 444-7983

Jun 13, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, I apologize for the unpleasant experience and the inconvenience caused by the oversight during your service. Please contact me directly so we get to the bottom of this and make sure your tire caps are properly taken care of. I look forward to hearing from you. - Mike Schepise, General Manager, (951) 444-7983

Jun 13, 2024 -

allmotorbeas responded

I’ve already talk to Jonathan about this situation, he said come back whenever I’m in the area, again an inconvenience for myself. For your dealership it’s an easy fix for me to take time out of my own schedule for your mistakes. Also the turnaround for service was extremely long, this is my first Toyota, coming from GMC. Drop off at 7am for oil change and tire rotation takes over 5 hours, with a 7am appointment. Honestly it just doesn’t meet my standards for customer service.

June 06, 2024

The technician and service representative kept me updated in the progress of my car, and they told me what additional service was necessary. They explained these needed repairs by showing me photos. They als More

by deenamhaas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I loved that I ride was given to me, to come home and back to pick it up. More

by Maria.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Puildo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Abreo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

Bad communication. Not the first time. Unfortunately this is why I will never purchase a vehicle from this location. More

by drschlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Avelar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Larry H. Miller Toyota Corona responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. Please call me at your earliest convenience, and we can work together to arrive at a resolution. I hope to hear from you soon. - Mike Schepise, General Manager, (951) 444-7983

Jun 12, 2024 -

drschlo responded

I also confirmed the tires would be rotated during this service. The advisor asked me to leave the key lock in the cup holder which I did. When I reviewed the paper it shows no rotation. Key not provided. The key lock was left in the drivers side cup holder just like I was directed to do. Very sad I have to driver to another dealer to get good service.

Jun 13, 2024 -

Larry H. Miller Toyota Corona responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. Please call me at your earliest convenience, and we can work together to arrive at a resolution. I hope to hear from you soon. - Mike Schepise, General Manager, (951) 444-7983

June 05, 2024

My service advisor “ Tiny” could not have been more professional. I ended up needing approximately $3500.00 of added needs. Tiny handled my needs perfectly. I love the dealership because of employees l More

by joe t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiny
June 05, 2024

Good service. I had an oil change. It took about an hour on a Tuesday. More

by harper101ad@
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Kilzi
June 04, 2024

They were quick to get me checked in and it took over two hours for an oil change, transmission and brake flush and a tire rotation, but in fairness they did need a third party approval. More

by rtyokshas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Services was fast, cordial Miss Gabby Lopez very nice courteous, thank very much,till next time. More

by mfcom192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

I tried to get vehicle into service and they were originally booked, but they did call me later and we're able to accommodate it on Saturday, More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Kilzi