Larry H. Miller Super Ford Salt Lake City

I am appalled and frustrated by the sheer incompetence I encountered with Ford’s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionali encountered with Ford’s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionalism. Despite multiple attempts and ample time provided, the service team was incapable of completing a simple task of contacting camping world, that I managed to resolve with a mere 5-minute phone call. This level of ineptitude is unacceptable and reflects poorly on the standards of Ford’s customer service. It is disheartening to see such a reputable brand fail to uphold basic service standards. When an in person attempt at resolution with the service manager Rick, my husband was treated with disrespect and Rick was verbally aggressive. My husband said " even after 20 years serving in the military I have NEVER been spoken to like that". Although our issue has yet to be resolved by FORD, I strongly urge potential customers to reconsider their options, as the after-sales support you might receive is grossly inadequate, disrespectful, and stress inducing. More

Purchased 2023 Ford Maverick lariat all wheel drive with lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have a lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have adaptive cruise control that does not have rear back up sensors that it should’ve had Dealer is wanting to triple down made profit on selling truck offering the buyback maverick for $30,000 with 1511 miles to sell me 2024 and will probably turn around and sell mine for 37,000 and make profit again on new vehicle to have the options. I actually already paid for nowhere on windows sticker did it state did not have adaptive cruise control, nor back up sensors have tried to resolve problem with Dealer and have contacted Ford. This needs to be resolved paid for, and wanted all safety options as I have vascular dementia, and cirrhosis and permanently disabled so I can be as safe of Driver for myself my loved ones and people around me , as I will probably as disease progresses have to drive 200 miles to Salt Lake city or Las Vegas for treatment and I live in Cedar City, Utah, and these items that are safety items I paid for and wish to have without additional cost. I have been lied to buy them given numerous stories and do not trust them for this reason. If I had to do over again, I would’ve purchased it from CedarCity Ford. Thank you sincerely, Steven Kuehn. More

An absolute nightmare experience with this dealership, that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and th that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and the check engine light came on before I even got out of the parking lot. I told him to cancel this deal, and they will not help me with anything, Larry Miller must be turning over in his grave, knowing that people like this are working at his dealerships. More

Not the best experience, seller Diego really sucks at his job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were no help at all. On that note the paperwork is a joke. Customer service sucks as well All in all i probably won’t do business with these dirt bags again, More