
Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
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I was very disappointed with the level of communication when my fleet vehicle required service. When they were trying to diagnose what the problem was I was told at one point that "the tech cannot determin when my fleet vehicle required service. When they were trying to diagnose what the problem was I was told at one point that "the tech cannot determine what is wrong and he can't spend all day trying to figure it out". When I received notification that the vehicle was finally ready to be picked up I drove to the dealership. Upon arriving I spotted my truck parked outside and parked directly next to it. When I went into the dealership to obtain the keys I was told that it wouldn't be ready until 6pm and that it was currently on a lift in the shop. I'm unsure of why the tech clearly lied to me? On top of that, when I got back home I popped the hood to discover that the top of the fuse panel was laying loosely in the corner of the engine bay and had collected water droplets as it was a rainy day. I hope that I don't encounter any electrical issues in the near future. Overall a poor display of detail and customer service. More
The dealer refuses to repair vehicles for a reasonable price, even if the repair is for a mis-engineered part that should be recalled. Broken stud bolts on an entire generation of f150’s or not somethin price, even if the repair is for a mis-engineered part that should be recalled. Broken stud bolts on an entire generation of f150’s or not something you should charge a full labor rate to fix. More
DO NOT get your vehicle repaired at Larry Miller Ford in SLC, UT. During a simple oil change appointment they told me my truck needed "Immediate Attention" to have the coolant fluid flushed/replaced and the SLC, UT. During a simple oil change appointment they told me my truck needed "Immediate Attention" to have the coolant fluid flushed/replaced and the transfer case oil replaced. I had both of those things done and paid for 6 months prior at this same service center. Makes me wonder if they actually did those repairs the first time. They were blatantly tryin to rip me off. More
You guys did a cam phaser replacement on my F-150 this week. I got it back the same day, which in itself is amazing since it's a major repair. Service Advisor Matthew Saylor is my go-to guy at your dealer week. I got it back the same day, which in itself is amazing since it's a major repair. Service Advisor Matthew Saylor is my go-to guy at your dealership and he's always been excellent to work with. There's another Ford dealer closer to where I live but I always go to your dealership and Mathew is one of the primary reasons why. More
CJ at Larry H Miller Ford was amazing to work with. He help us get exactly the ford ranger that we wanted and the best possible price. We will be back for our next purchase. He help us get exactly the ford ranger that we wanted and the best possible price. We will be back for our next purchase. More