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Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
401 Reviews
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Showing 401 reviews
January 15, 2024
Purchased 2023 Ford Maverick lariat all wheel drive with lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have a lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have adaptive cruise control that does not have rear back up sensors that it should’ve had Dealer is wanting to triple down made profit on selling truck offering the buyback maverick for $30,000 with 1511 miles to sell me 2024 and will probably turn around and sell mine for 37,000 and make profit again on new vehicle to have the options. I actually already paid for nowhere on windows sticker did it state did not have adaptive cruise control, nor back up sensors have tried to resolve problem with Dealer and have contacted Ford. This needs to be resolved paid for, and wanted all safety options as I have vascular dementia, and cirrhosis and permanently disabled so I can be as safe of Driver for myself my loved ones and people around me , as I will probably as disease progresses have to drive 200 miles to Salt Lake city or Las Vegas for treatment and I live in Cedar City, Utah, and these items that are safety items I paid for and wish to have without additional cost. I have been lied to buy them given numerous stories and do not trust them for this reason. If I had to do over again, I would’ve purchased it from CedarCity Ford. Thank you sincerely, Steven Kuehn. More
by kuehnsteven57
Employees Worked With
Will Shields, Philip Houpt
November 18, 2023
Today I brought my mustang in For the second time in less than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the car at the scheduled appointment this morning they said they only do recall on Saturday. (I feel like they should have mentioned that when I scheduled The appointment and they asked why I was bringing it in and they I mentioned BOTH issues. They did not let me know only one of those things could be completed. I scheduled another appointment a couple of weeks ago, and spent half the day without my car only to find out they did not have the recall part in stock? Why would you schedule an appointment without the parts available? They also did not attempt to fix the middle screen then either. Now I have to schedule a third appointment to fix the middle screen. xxx??? When I called to schedule this last appointment I was frustrated and the man I spoke with said something like—- I don’t have to talk to you when you speak to me this way. I didn’t cuss at him, I didn’t call him names, when you don’t do your job and I have to live with out my car and not work, I get to be frustrated, princess. Especially if I have to bring my car in 3 times in one month to have the same things I originally scheduled done. They would not provide a loaner car either. 85000$ for a car that does not work reliably in less than a year is unacceptable. Throw in really lousy customer service at Larry H miler Ford in Draper and it will be the last Ford I ever buy. More
by stephogden4
Employees Worked With
For Service Center
October 30, 2023
An absolute nightmare experience with this dealership, that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and th that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and the check engine light came on before I even got out of the parking lot. I told him to cancel this deal, and they will not help me with anything, Larry Miller must be turning over in his grave, knowing that people like this are working at his dealerships. More
by coleyteam67
Employees Worked With
Eric Timothy
October 30, 2023
Eric Timothy was a superstar with a lot of knowledge of all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. More
by AngieK
Employees Worked With
Eric Timothy
August 30, 2023
Had a great experience picking up my Mach E. Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodatin Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodating. More
by andrew.lengyel01
Employees Worked With
Nic Kian
July 29, 2023
Nic and the rest of the staff were great to work with! They are very nice and knowledgeable without the high pressure you can experience at other places. They are very nice and knowledgeable without the high pressure you can experience at other places. More
by 801flygirl
Employees Worked With
Nic Kian
April 28, 2023
Not the best experience, seller Diego really sucks at his job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were no help at all. On that note the paperwork is a joke. Customer service sucks as well All in all i probably won’t do business with these dirt bags again, More
by Dave G
Employees Worked With
Diego
March 02, 2023
These morons supposedly fixed my windshield wiper fluid pump (jet) that squirts the fluid onto your windshield, but right after supposedly fixing or replacing it, it would only work briefly, then barely sq pump (jet) that squirts the fluid onto your windshield, but right after supposedly fixing or replacing it, it would only work briefly, then barely squirt out, apparently there is a leak, but they were too unwilling to investigate it further taking it back to them the second time, so I guess I will have to take it to a willing fixer and not assume I’m simply out of fluid like they did. I can’t keep wasting my time with them, they seem nearly incompetent! More
by jbh6575
Employees Worked With
Colby
February 08, 2023
I had a problem with my remote key fob not working after battery replacement. I called the service department and they were able to get me in quickly. Matthew in service took care of the problem within a fe battery replacement. I called the service department and they were able to get me in quickly. Matthew in service took care of the problem within a few minutes and did so at no charge. Very friendly and great customer service. Thank you! More
by Peter
Employees Worked With
Matthew
