Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 397 reviews
January 30, 2025
You guys did a cam phaser replacement on my F-150 this week. I got it back the same day, which in itself is amazing since it's a major repair. Service Advisor Matthew Saylor is my go-to guy at your dealer week. I got it back the same day, which in itself is amazing since it's a major repair. Service Advisor Matthew Saylor is my go-to guy at your dealership and he's always been excellent to work with. There's another Ford dealer closer to where I live but I always go to your dealership and Mathew is one of the primary reasons why. More
by rondud73
Employees Worked With
Matthew Saylor
January 21, 2025
CJ at Larry H Miller Ford was amazing to work with. He help us get exactly the ford ranger that we wanted and the best possible price. We will be back for our next purchase. He help us get exactly the ford ranger that we wanted and the best possible price. We will be back for our next purchase. More
by auntcar1123
Employees Worked With
CJ Goldsberry
January 16, 2025
The service department followed through with what they said they were going to do. Exact timeframe and price was given to me. no surprises! said they were going to do. Exact timeframe and price was given to me. no surprises! More
by chadcjacobson
Employees Worked With
Paul Montano, Will Shields, Philip Houpt, Nic Kian
September 27, 2024
Deceitful business practices. I leased a ford lightning through this dealership earlier in the month. A week after the dealer contacted me and demanded I bring the truck back beca I leased a ford lightning through this dealership earlier in the month. A week after the dealer contacted me and demanded I bring the truck back because of a mistake they made on the contract (typical bait and switch). Their goal was to pull me out of the lease and rework the deal for more profit. After threats of repossession and cancellation of the lease, I returned the vehicle. Absolutely no one at the dealership owned their mistake. Do not be scammed by this dealership, make sure the tax credit is not in the down payment line, and don’t fall for this text book bait and switch. If anyone would like to review the contracts I had to get from ford (the dealer held mine hostage) please reach out, I am willing to share how they pulled this one on me. How ever the dealership responds, just note, through this experience, I was only met with angry phone calls, and threats showing the true nature of this dealership when $7500 is on the line. More
by buckybechard
Employees Worked With
Thomas fortune
September 13, 2024
I purchased a certified pre-owned truck from this dealership. The dealer initially told me I had secured financing, but a few days later informed me it fell through. They even listed the wrong financ dealership. The dealer initially told me I had secured financing, but a few days later informed me it fell through. They even listed the wrong finance company on my completed and signed paperwork. After driving 1,750 miles home, I learned my application was denied by the company listed in error. The dealer admitted they confused it with another lender. They claimed a fraud alert on my SSN prevented the correct lender from further proceeding with financing, but I found no evidence of this. They state that the lender claimed that I would be denied even if I came in with my social security card and proved my identity. I was told that I must take a higher payment and interest rate. I refused. Despite reassurances that they would find proper financing, I eventually received a letter stating to return the vehicle at my expense, including per-mile fees. Around ten days into the purchase, the transmission failed, and a local Ford service department questioned the integrity of the CPO certification. They advised that driving it would void the warranty, making a return impossible without repairs or significant cost. The dealer’s communications have been contradictory since my purchase. I have received information that does not align from the finance manager, general manager, and sales person. The truck is currently sitting at a service department at Tuscaloosa Ford in Alabama. I can't even drive it away from there. I have incurred a lot of hassle, frustration, time loss, and additional expenses in having to deal with this. More
by probablynotstephen
Employees Worked With
Matt
