Larry H. Miller Subaru Boise | Page 118

Fixing a recalled part So i got valve spring replacement for a recall and apparently my clutch is going bad. They went ahead and called my mom and not me to see if we wanted So i got valve spring replacement for a recall and apparently my clutch is going bad. They went ahead and called my mom and not me to see if we wanted them to fix it. When I went in there in the first place i gave them my name and phone number. My moms name isn't on my car at all. So she tells them not to fix it and now they want to charge me twoce the price to replace the clutch. For some reason my name isn't on any of the paperwork they gave me after the repair. How can you have my name on everything before the repair and after my name isn't on anything. And sine the repair my car sounds like something is loose and smells like rubber is burning. Avoid this place if you can. I also dropped my car off before work and when i was getting my rental i had to sit and wait for them to go put gas in it because they weret prepared. Now for the review they texted the link to my phone number. This place needs to get their act together. More

Satisfied Time for an oil change and maintenance. Service advisor was very nice and advised me of wait time before proceeding. His estimate was right on and my Time for an oil change and maintenance. Service advisor was very nice and advised me of wait time before proceeding. His estimate was right on and my car was returned to me clean and ready to roll! More

Recommended This service center has a professional, knowledgeable and friendly staff and a comfortable waiting area. The service I received was expeditious yet th This service center has a professional, knowledgeable and friendly staff and a comfortable waiting area. The service I received was expeditious yet thorough. Very pleased. More

Oil change and tire rotation Service Individual, and I don't remember his name or remember him introducing himself, was not friendly at all. I'm not a smiles and sunshine kinda g Service Individual, and I don't remember his name or remember him introducing himself, was not friendly at all. I'm not a smiles and sunshine kinda guy, but he looked and acted like he just found a long gray hair in his cheerios that morning. Efficient, but not friendly. This was the guy at the far left service desk in the building. More

These guys rock . They've come through on everything they said they would to date. I couldn't be happier with my experience at LHM. . They've come through on everything they said they would to date. I couldn't be happier with my experience at LHM. More

"How can we get more of your money?" I had a problem with my lease and the only solution LHM would offer is for me to spend more money. I expressed my dissatisfaction, and the manager cal I had a problem with my lease and the only solution LHM would offer is for me to spend more money. I expressed my dissatisfaction, and the manager callback turned into a 20 minute sales pitch (and the issue went unresolved with no further follow up, since it was clear I wasn't spending additional money). I wouldn't recommend LHM to anyone. More

Service for recall airbag This was my first time dealing with Subaru and the guys at this dealership were awesome! From the minute I dropped my car off they were great. I don’ This was my first time dealing with Subaru and the guys at this dealership were awesome! From the minute I dropped my car off they were great. I don’t normally take my car to the dealers for service but this experience has changed my way of thinking, I will definitely be back! Thank you Subaru! More

Horrible customer service! No one acknowledged me when I walked in, and the person who finally helped me told me I just needed to sign the documents; he actually told me twice a No one acknowledged me when I walked in, and the person who finally helped me told me I just needed to sign the documents; he actually told me twice as I was trying to read what I was signing. After I signed, he told me to go through the double doors on the other side of the service bay to find my car. I had to use my key fob to locate my vehicle; no one offered to bring it to me and it was not visible from the service center. When I got in my car, I noticed that a small piece of the shift console was missing. So, I drove my vehicle back into the service bay, and told an employee what was wrong. He never apologized and told me like it was a nuisance that I'd have to go back inside to get it taken care of. I was then told that the service person was trying to find the missing part in their toolbox and that if they couldn't find it, the dealership would mail it to me. Seriously?!?!?!!! Finally, after another 20 minutes of waiting, my car was brought back into the service bay. No one ever said sorry for the wait, we appreciate your business, or anything remotely resembling customer service. I will never take my vehicle her again. More

Great service! After getting notification of a recall for a spring valve on my 2013 Subaru Impreza , I called Larry Miller Subaru and scheduled an appointment for After getting notification of a recall for a spring valve on my 2013 Subaru Impreza , I called Larry Miller Subaru and scheduled an appointment for when the part was available. The service department was very helpful. I was given a loaner vehicle because it did take a couple of days to get it repaired. I purchased my Subaru at Larry Miller and has always had it serviced there. I will continue to use Larry Miller Subaru on Fairview. More

Excellent express service on 18 Forester We purchased an '18 Forester in Phoenix for our daughter and it is now kept in Boise. We took it to Larry Miller for express service since it was du We purchased an '18 Forester in Phoenix for our daughter and it is now kept in Boise. We took it to Larry Miller for express service since it was due and this was our first experience with the dealership. I was so very impressed. The service advisor was very nice, professional, and knowledgeable in terms of what was needed and he indicated it would take about 1 hour (a busy Saturday morning at 11AM). Indeed, the job was completed in about 1 hour and he had me on my way. Reviewed everything with me. I had a chance to look at the service area and it was neat and clean and the service techs were busy at work. I was very impressed and we will keep using them for our Subaru service and would use them for a new or used Subaru, too. More