Larry H. Miller Subaru Boise

Fantastic and quick service. The service department was excellent- they are quick upfront, and seem to love their jobs. The facility is clean, and has good serve yourself coffee a The service department was excellent- they are quick upfront, and seem to love their jobs. The facility is clean, and has good serve yourself coffee and WiFi, and even a dog garden! Well done, makes me happy to have bought my car here, and trust their expertise. More

Larry did a great job/ knowledge of the outback we purchased This is our 2nd Subaru we have purchased from LM dealer. We purchased a Tribeca in 2007, now has 137,000 miles! We gave it to our grandson:). S This is our 2nd Subaru we have purchased from LM dealer. We purchased a Tribeca in 2007, now has 137,000 miles! We gave it to our grandson:). Safety!!!! More

Wait time / call in line No one picked up on dealer’s service line to set up appt. Once at dealer, waited at least 10 min for service agent to check in for oil change. Pre No one picked up on dealer’s service line to set up appt. Once at dealer, waited at least 10 min for service agent to check in for oil change. Pre-paid service agreement apparently expired with out notification so had to pay out of pocket for oil change that I already paid for. More

Very Long Express sevice I was there almost 3 hours for an “express” oil change This is way too long for this. No updates or explanations or even an apology for how long i I was there almost 3 hours for an “express” oil change This is way too long for this. No updates or explanations or even an apology for how long it was. More

Great service Very professional and friendly always full of knowledge of the brand they represent! That staff is amazing! They found the issue with my car that I wa Very professional and friendly always full of knowledge of the brand they represent! That staff is amazing! They found the issue with my car that I was unaware of that was a safety issue! It could have turned bad! Thank you to Don and his service staff all the Advisors have so much knowledge and really care about there customers! More

2012 Forester starter replacement About a month ago a soft plug in the engine needed replacement. The engine was pulled to replace the soft plug. After that we noticed a chirping noise About a month ago a soft plug in the engine needed replacement. The engine was pulled to replace the soft plug. After that we noticed a chirping noise when starting the car. It was diagnosed as the starter going bad. The starter was replaced in a timely manner. Our service writer Chris Hayes has always been great to with. Mr. Gallegos cashed us out and he was very helpful. More

Dead battery The only bad part was I had to wait 5 days to get in to see the mechanic to find out it was my battery that was dead but once I got in there they took The only bad part was I had to wait 5 days to get in to see the mechanic to find out it was my battery that was dead but once I got in there they took really good care of me More

Buying a used car for an elderly lady. All of the representatives were gentleman, informative, knowledgeable and interested in my needs. I was able to find a vehicle that met my likes and All of the representatives were gentleman, informative, knowledgeable and interested in my needs. I was able to find a vehicle that met my likes and needs. My grandson had used the internet to help find a vehicle that would meet my needs. The representatives were helpful—-my one problem was that it took longer than I had planned. I now understand all the paper work is necessary so it was not the representatives fault. We talked to several representatives, each with a different job. To be honest the Only representative I remember was Johnathan ? And the man who had me fill out the final papers. More

Customer Service I didn’t work with the Chris assigned to me. He wasn’t at his desk anytime I was so I worked with another guy, Jake, who was very Customer Service ori I didn’t work with the Chris assigned to me. He wasn’t at his desk anytime I was so I worked with another guy, Jake, who was very Customer Service oriented. I know they are very busy; however, I was told by Hugh it would be best to have my own ride to pick up my car, which I didn’t have; hence using the dealership shuttle. I found out my car had been ready earlier and was sitting there because I wasn’t made aware of it was completed by Chris. Being busy is what a company wants but telling customers how busy they are is no excuse not to be aware of what is going on to assist customers. I don’t feel I was taken care of by either Chris or Hugh but by Brian, who picked me up and Jake (who helped me at the dealership). Customers do remember treatment by the ones assisting them!!! More

Excellent service! I enjoy buying a new vehicle like I like to go to the dentist. But I must say I had a wonderful experience at Larry Miller Subaru! BRETT was down at I enjoy buying a new vehicle like I like to go to the dentist. But I must say I had a wonderful experience at Larry Miller Subaru! BRETT was down at the Fairgrounds and let my partner and I take the vehicle for a test drive. He wasn't pushy and let us think about it. I went to the dealership four days later to find him. He showed me the community garden they have on site and the dog park. The manager JEFF came in and introduced himself. Then BRIAN lead me through the paperwork after my decision was made. They are top notch in my book and will compel me to return. Thank you BRETT, JEFF, and BRIAN! More