Back

Larry H. Miller Subaru Boise

Boise, ID

4.8
1,506 Reviews

11196 West Fairview Ave

Boise, ID

83713

Directions

By Type

Showing 1,506 reviews

November 03, 2019

Our experience was even better than we expected. We had taken test drives at other dealerships, but had been uncomfortable doing business with them. We came into LHM Subaru to look at used vehicles, and we More

by Casey B
Recommend Dealer
Yes
Employees Worked With
Lynn Sparhawk, Brian Faut (unsure of spelling)
Nov 04, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for reaching out, Casey! We hope you’ll come back soon if there’s anything else that we can do for you or your beautiful new Outback. - Ty Leuthold, General Manager

November 03, 2019

Peter was a great salesman and Larry Miller Subaru provided us with a no pressure, great car buying experience for my daughter n I! Keep up the great work!! Thank you! Chad More

by Chad
Recommend Dealer
Yes
Employees Worked With
Peter Webster
Nov 04, 2019 -

Larry H. Miller Subaru Boise responded

It's great to hear from you, Chad! We appreciate your excellent review and hope to work with you again soon. - Ty Leuthold, General Manager

November 02, 2019

The service reception was very friendly but the overall service at this dealer is awful. Long waits and I brought in my 2019 subaru with low tires and they said they could not patch and I had to buy all ne More

by Bridget
Recommend Dealer
No
Employees Worked With
Don Coatsworth
Nov 04, 2019 -

Larry H. Miller Subaru Boise responded

Hello there Bridget, It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly regarding your tire diagnosis as well as the warranty you received on your vehicle so that we can ensure everything was handled properly. Hopefully, you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Ty Leuthold, General Manager, 208-947-6300

November 02, 2019

These people are awesome! Truly focused on the customer experience. I am consistently amazed that they go above and beyond and do truly recommend them to others and all interested. Jeff Beese in the servic More

by SubaruLad
Recommend Dealer
Yes
Employees Worked With
Jeff Beese in Service
Nov 04, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for taking the time to review our dealership! Be sure to let Jeff or the team know if there is anything that you need moving forward. - Ty Leuthold, General Manager

November 01, 2019

satisfactory Did not receive any more than what was expected. Repair to shift lever was completed in about 40 minutes which is what i anticipated. Service staff wa More

by FRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Coatsworth
Nov 05, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for your feedback, Fred! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Ty Leuthold, General Manager

November 01, 2019

Mostly good but some problems Salesman forgot our appointment to pick up car. Cory forgot to apply deposit and has not returned call about overcharge of $140 for useless theft prot More

by That is stupid!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory in finance, Jonathan and James in sales., Paul Krake
Nov 05, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for taking the time to provide that feedback. It’s unfortunate to hear that you didn’t experience the excellent service we try to offer our customers. I’d appreciate hearing more about the miscommunications you’ve experienced and about any outstanding confusion surrounding additional fees that you paid for with your vehicle. I hope to hear from you soon. - Brent Gibson, General Sales Manager, 208-947-6336

November 01, 2019

Very impressive levels of thoughtfulness and customer service. The waiting area is very comfortable, more than that I have ever seen. Highest marks for this experience, More

by Sherman Fretwell
Recommend Dealer
Yes
Employees Worked With
Ryan deserves five stars., Don Coatsworth
Nov 04, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for taking the time to review our dealership, Sherman. We are happy to have earned your recommendation. Come visit us again soon! - Ty Leuthold, General Manager

November 01, 2019

Great experience. We were there for less than 45 minutes. Everyone was very pleasant and helpful. Besides, we were able to visit with Katrina Finlinson and Matt Hefne More

by Peggy Goff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kiernan
Nov 04, 2019 -

Larry H. Miller Subaru Boise responded

Hello, Peggy! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Ty Leuthold, General Manager

October 31, 2019

Had a recall on my vehicle completed. I asked to have windshield sprayer repaired. Received no call when the part came in. Poor customer service. Called myself to check on the part. Seems that it was jus More

by audioces
Recommend Dealer
Yes
Employees Worked With
Don Coatsworth, Steve Kiernan
Oct 31, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Matt Heffner, Service Manager, 208-947-6362

October 31, 2019

As usual, wait was very comfortable, Cory was professional. The atmosphere is nice. Free coffee is always good. I will continue to come here as long as I get the current good service. More

by Sally
Recommend Dealer
Yes
Employees Worked With
Cory
Nov 01, 2019 -

Larry H. Miller Subaru Boise responded

Thank you for taking the time to review our dealership, Sally. We are happy to have earned your recommendation. Come visit us again soon! - Ty Leuthold, General Manager

...
104
...