Larry H. Miller Southwest Hyundai Albuquerque

He was awesome. He was very polite and helpful. Very friendly. Get job Thank you He was very polite and helpful. Very friendly. Get job Thank you More

Donnie Martinez is definitely what makes me going to buy a car from this dealership the best in Albuquerque. a car from this dealership the best in Albuquerque. More

Never again! Bought a lemon which was a 2015 Hyundai sonata hybrid from Southwest Hyundai. This was my son's fist at car I helped him finance so he had a vehicle Bought a lemon which was a 2015 Hyundai sonata hybrid from Southwest Hyundai. This was my son's fist at car I helped him finance so he had a vehicle to get to work and school.Serviced it there without issue until the hybrid battery started to go out. We scheduled multiple service appointments and towed it to them twice due to hybrid battery warnings that shut the car down. Alarms went off and was not drivable. Each time we were told everything was fine and took it home to begin the process all over again, each time getting worse and worse until they could no longer "reset it". So if you are first owner you have lifetime warranty of the hybrid battery, but second owner they will cover the battery to 100,000 miles. Unfortunately when the car became 100% inoperable the car was around 110,000 miles. But the problem is the hybrid battery starting going out way before it hit 100,000 miles. The sad part is that I was unable to get a competent service person at southwest Hyundai to advocate for us for a replacement of the hybrid battery even with documentation of several service encounters with them. Needless to say the car is inoperable and my son found himself upside down on a loan. Please do your research and think twice before purchasing and servicing a car from with Southwest Hyundai. We have since had to purchase another vehicle and did so with CarMax who have provided amazing customer service from purchasing the vehicle to servicing the vehicle. I am committed to buying future quality used cars with Carmax! More

The service department does a horrible job. I took my 2022 Tuscan there for a bad seal on the drivers door. They said they couldn't do anything about it. Recently took it for a scheduled mai I took my 2022 Tuscan there for a bad seal on the drivers door. They said they couldn't do anything about it. Recently took it for a scheduled maintenance and the service tech said my car was in the wash bay and would be out shortly. Over an hour later they were done, after spending over an hour to "wash" my car. The wash job was horrible. More

Found a car finally after searching for weeks. Debbie was very professional and friendly. Staff was also nice. My car was not detailed good had lots of plastic and dirty marks inside. Debbie was very professional and friendly. Staff was also nice. My car was not detailed good had lots of plastic and dirty marks inside. More

Making an appointment has always been easy; then my wait time is short to get started and anticipated work time is accurate! I’ve been happy with Shawn, he explains what work is necessary and why. THANKS, time is short to get started and anticipated work time is accurate! I’ve been happy with Shawn, he explains what work is necessary and why. THANKS, Ellen More

Great patient and polite salesperson. Who explained everything clearly and concisely. Wonderful to work with. Who explained everything clearly and concisely. Wonderful to work with. More

Very disappointed with the customer service we experienced here. We reserved a 2023 Palisade (made a down payment over the phone) and the whole process to get it was not a great experience. Our sa experienced here. We reserved a 2023 Palisade (made a down payment over the phone) and the whole process to get it was not a great experience. Our sales rep seemed as though it was a chore to be there when we said the day we could make it in (we live 2 hours away from Albuquerque). The vehicle wasn't expected to be delivered until the first week of October. Sales rep said she would contact me with any updates (which is what I was depending on, since I would be out of state for 2 weeks prior). I decided to text her a 3 days before my trip to get an update (she hadnt communicated anything to me at this point), she said nothing had probably changed, but she would check the system. Low and behold it was expcted 2 weeks earlier than we were told- the week I would be gone. If i hasn't texted her, i probably wouldnt have known! Asked if it could be held at the lot until I came back and was treated like that would be a huge inconvenience for them. Was told it would arrive on Tuesday. The day came and went and I didn't hear anything. I texted Wednesday evening and was told it still didn't arrive. Car didn't get there until Thursday. On Friday, went straight from the airport to the dealership to get everything squared away. We were there, waiting a total of over 4 hours to get the whole process done. Not once were we offered some water, or extra chairs for my husband and I to be able to sit with our kids. We went in on a Friday and were told systems were down and they couldn't give us our temp tag, but should have it by Saturday. As I write this review, it is now Wednesday and it was finally sent off, but I had to contact the rep again, because she hadn't communicated this to me to let me know. As we were finally getting ready to leave the lot, our rep had the nerve to ask me to rate her service well, because they were having a contest for workers there at the dealership. I can't believe that I was approached like that- I liken it to a waiter or waitress telling you you have to tip them when they are done, when it should be because you received great service. This was our first new car purchase in over 10 years and I was so excited to get the car we had been wanting for months, but the service we received really soured the experience. I am rarely one to complain and usually keep quiet, but considering we bought a $39,000 vehicle and put down a substantial down payment, I would have expected to be treated a little better. A colleague of mine inquired about my new car when she saw it and asked about it. The car itself is great and when she asked me where I went to get it, I told her, but also mentioned for her not to waste her time at this dealership. We had previously been to the other Larry H. Miller dealership in Rio Rancho and liked their service; but unfortunately they didn't have the model of Palisade we were looking for. I directed my colleague to that dealership instead. All in all, happy with my Hyundai Palisade, but deeply disappointed with the customer service at this dealership. More

Unprofessional, shisty and dirty. Not a pleasant experience. Mixed communication from service advisors and poor customer service. Not a pleasant experience. Mixed communication from service advisors and poor customer service. More