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Larry H. Miller Southwest Hyundai Albuquerque
Albuquerque, NM
879 Reviews
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October 14, 2023
i was looking to buy 2014 tacoma @22188. 00 but when i sent my trade info that was a 2014 beetle r line i felt the trade offer was very unfair they offered me 4800. for my trade in yet they 00 but when i sent my trade info that was a 2014 beetle r line i felt the trade offer was very unfair they offered me 4800. for my trade in yet they have a 2012 beetle for sale @13000 we could have done business had they made me a fair offer at around 8000 for my trade in thry would have been insulted if i had offered 10000 for the tacoma?? More
by santigriego
Employees Worked With
online
October 09, 2023
I just purchased a 2023 Elantra N Line from this dealership. I did a lot of research and talked to multiple dealerships, some were playing the market adjustment price gameand added $3000.00 above MS dealership. I did a lot of research and talked to multiple dealerships, some were playing the market adjustment price gameand added $3000.00 above MSRP. Well Southwest Hyundai showed me the invoice price, we came to an agreement on the sale price, less than MSRP. No games, no market adjustment add on price. JT Thompson and Rico Navarrette were great and the process went smooth. Do your research, have your credit score in a good place and all is good at this dealership.I would highly recommend them. More
by roachmichael365
Employees Worked With
Rico Navarrette, JT Thompson
August 08, 2023
I live in the East Mountains and had to drive over 100 miles yesterday (to the Westside Larry Miller Hyundai) because they didn't have "enough mechanics" at Southwest Hyundai). I waited 3 hours and they c miles yesterday (to the Westside Larry Miller Hyundai) because they didn't have "enough mechanics" at Southwest Hyundai). I waited 3 hours and they could not finish because they informed me they had to order a part. AGAIN I called Southwest Hyundai, not able to reach the service manager so I had to call the Sales department. I finally got ahold of Richard, Service Manager, but he said he could not order the part until he saw my car. I have to drive from Tijeras to Edgewood and then to the dealer and I asked him if he could just work with the Westside to get the part and then have me come in and get it done. He would not do it. I know they are both owned by Larry H.; Miller. I am elderly and can't drive this much. Their service is horrendous. More
by birdpassion52
Employees Worked With
RICHARD TRUJILLO
December 05, 2022
Never again! Bought a lemon which was a 2015 Hyundai sonata hybrid from Southwest Hyundai. This was my son's fist at car I helped him finance so he had a vehicle Bought a lemon which was a 2015 Hyundai sonata hybrid from Southwest Hyundai. This was my son's fist at car I helped him finance so he had a vehicle to get to work and school.Serviced it there without issue until the hybrid battery started to go out. We scheduled multiple service appointments and towed it to them twice due to hybrid battery warnings that shut the car down. Alarms went off and was not drivable. Each time we were told everything was fine and took it home to begin the process all over again, each time getting worse and worse until they could no longer "reset it". So if you are first owner you have lifetime warranty of the hybrid battery, but second owner they will cover the battery to 100,000 miles. Unfortunately when the car became 100% inoperable the car was around 110,000 miles. But the problem is the hybrid battery starting going out way before it hit 100,000 miles. The sad part is that I was unable to get a competent service person at southwest Hyundai to advocate for us for a replacement of the hybrid battery even with documentation of several service encounters with them. Needless to say the car is inoperable and my son found himself upside down on a loan. Please do your research and think twice before purchasing and servicing a car from with Southwest Hyundai. We have since had to purchase another vehicle and did so with CarMax who have provided amazing customer service from purchasing the vehicle to servicing the vehicle. I am committed to buying future quality used cars with Carmax! More
by soleil00
Employees Worked With
Jared, Shawn Osborn
November 09, 2022
I DO NOT RECOMMEND FOR ANYONE TO VISIT THIS BUSINESS. We took our car, with 33,000 miles and no issues, for an oil change to Larry H. Miller Hyundai Service Center on Lomas, Abq, NM. Did a multi-point in We took our car, with 33,000 miles and no issues, for an oil change to Larry H. Miller Hyundai Service Center on Lomas, Abq, NM. Did a multi-point inspection and said that tires and the front axels needed replacement. Left the car to have the work done, but after starting the job said brake pads also needed replacement. After paying $1,774. got the vehicle and returned after driving 1 mile because the vehicle was shaking and breaks were unresponsive. They said one tire they replaced was defective and was responsible of shaking. Left the car to resolve the issue, and after 4 days they said that a new tire wouldn’t be available and replaced the defective with the spare until they got the replacement. Driving the car home we noticed the shaking got worse, it was all over. It was also hard to accelerate over 30 miles per hour. After driving less than 1 mile, the vents started blowing black smoke and filled the interior of the car. It was difficult to see with the smoke on the windshield. The car was in the middle lane of a congested road. We could hear other drivers yelling and honking their horns alerting the driver to stop the car. We parked the car after 1.9 miles.Hyundai said their mechanics checked it before it was returned, and the car was driving smoothly. Hyundai said they would tow but drove it to the shop. They told us, a large piece of melted plastic was found inside the exhaust after 5 days in their care. They replaced the exhaust at no charge after 17 days waiting and replaced the tire. However, we returned back because smoke came from under the hood after started driving and there was now a ticking noise in the engine. After 10 days in their shop they recommended belts be replaced at a cost of ~$640. This was a car with 33000 miles on it. A reputable mechanic inspected the car and stated that the ticking noise was an “internal engine failure”, probably a ‘valve lifter’. The cost ~$6000. Finally, there are a bunch of cars in our family. Some new and some old. Because we are educators we know a lot of people in academia. We will tell anyone willing to listen about our experience with this dealer, nobody should ever go through what we went through. The car was left useless inside the garage to preserve the evidence for now until this issue is fully resolved to our satisfaction. More
by Demika Aka
Employees Worked With
Connie Herrera, Albert Disch, Clark Jamie,Jare C
September 30, 2022
The service department does a horrible job. I took my 2022 Tuscan there for a bad seal on the drivers door. They said they couldn't do anything about it. Recently took it for a scheduled mai I took my 2022 Tuscan there for a bad seal on the drivers door. They said they couldn't do anything about it. Recently took it for a scheduled maintenance and the service tech said my car was in the wash bay and would be out shortly. Over an hour later they were done, after spending over an hour to "wash" my car. The wash job was horrible. More
by jamesc505
Employees Worked With
Shawn Osborn
September 27, 2022
Found a car finally after searching for weeks. Debbie was very professional and friendly. Staff was also nice. My car was not detailed good had lots of plastic and dirty marks inside. Debbie was very professional and friendly. Staff was also nice. My car was not detailed good had lots of plastic and dirty marks inside. More
by Kira89
Employees Worked With
Debbie Curtis
September 26, 2022
Making an appointment has always been easy; then my wait time is short to get started and anticipated work time is accurate! I’ve been happy with Shawn, he explains what work is necessary and why. THANKS, time is short to get started and anticipated work time is accurate! I’ve been happy with Shawn, he explains what work is necessary and why. THANKS, Ellen More
by Ellen.guest
Employees Worked With
Shawn Osborn
