Larry H. Miller Southwest Hyundai Albuquerque
Albuquerque, NM
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Exceptional dealership with truely professional employees, from internet department to the floor salesman. I am completely satisified with my recent 2011 sonata hyrbid purchase. employees, from internet department to the floor salesman. I am completely satisified with my recent 2011 sonata hyrbid purchase. More
We have purchased three different vehicles from this Dealership, and would not have come back at all if we were not pleased. We have put over 600,000 miles on these three, and credit our “good luck” to Dealership, and would not have come back at all if we were not pleased. We have put over 600,000 miles on these three, and credit our “good luck” to the fact that we have always had them serviced by this Dealership, or if we are on a trip, by another Hyundai dealership. My guess is that 99.6 % of the reason we return are the fellows at the service desk...Jacob and Mike, and the Service Manager, James. If you take the time to build a relationship there, it will pay great dividends, as they will attempt to know both you, your driving habits and your car. They have bent over backwards to keep me on the road....a far cry from what I have experienced in other places. I have been “off warranty” for years, and they still take care of me and my wife, whatever the problem. At one point they kept a car for a number of days, searching for a Ghost Problem...one you know is there, but can not put your finger on. Turned out to be an internal leak in the gas delivery system...one they had never seen happen before. Could have left me stranded, had they not kept looking. One note....if you ever experience difficulties in any area of the your relationship with this Dealership, talk to the GM Tom Hornbeck. Tell him that the gray haired, motorcycle riding, pipe smoking old fellow with two Sonatas said that “Tom would listen, and do his best to work through the problem.” And I bet he does. More
Southwest Hyundai was a good experience. My Sales person (Derek Rhodes)was very nice, not pushy, and sold me the car by knowing facts and showing me what the car has to offer, ie: blue tooth capability, Tur (Derek Rhodes)was very nice, not pushy, and sold me the car by knowing facts and showing me what the car has to offer, ie: blue tooth capability, Turbo engine, keyless etc... I had a bad experience at another Larry H. Miller Dealer before and was worried I would have the same experience, but I was very pleased with LHM Southwest Hyundai and would reccommend them to others. More
I had a great experience and everyone was profesional and very kind. Vernon was with me from start to finish. He made sure my experience was fun. The finance department was fast and got me in and out. He very kind. Vernon was with me from start to finish. He made sure my experience was fun. The finance department was fast and got me in and out. He also advised that I get the GAP insurance which I did. More
My husband and I had a great experience working with the staff at Larry H. Miller's Southwest Hyundai in Albuquerque. We were treated with courtesy, the sales staff took time to show me all the great featur staff at Larry H. Miller's Southwest Hyundai in Albuquerque. We were treated with courtesy, the sales staff took time to show me all the great features on our new Elantra, the closing was fast and efficient with no high pressure efforts to make my buy extras I didn't want. We love the car and any questions we have had were answered right away. Thanks, Southwest. A great place to do business! More
I had great experience with the Internet Sales Department. I enrolled in the Consumer Reports Build and Buy program for a Hyundai Elantra. While 2 other dealer promised me below Invoice prices, Department. I enrolled in the Consumer Reports Build and Buy program for a Hyundai Elantra. While 2 other dealer promised me below Invoice prices, both later did not keep their promises, and changed their price to MSRP. Southwest Hyundai's Internet Department contacted me soon after I registered in the program. They were upfront and told me they could not offer me the same price offered by the other dealers, and told me their price. The Internet Sales Dept keep in close contact with me through email and even sent me tips on testing and buying a new car. The Internet Manager is very friendly and responsive. After the deal fell through with the other 2 dealers, I decided to get the car from Southwest at the price quoted earlier. After I took over the car, I realized that I did not get the key code number. The sales consultant who sold me the car could not find the number, and I decided to contact the friendly Internet Manager. She went out of her way and found me the key code number from the Parts Department. However, be careful of the finance guy who will try hard to get you to buy the add-on package. More
Best experience I have had in purchasing a new vehicle. Was able to test drive the way and location that I preferred. Had a lot of questions about the vehicle all of which were answered to my satisfactio Was able to test drive the way and location that I preferred. Had a lot of questions about the vehicle all of which were answered to my satisfaction. Friendly knowledgeable staff. Have recommended to several friends. More
We recently purchased a new car at Southwest Hyundai and our experience was very positive. Our salesperson, John Mutter, handled our transaction in a professional manner from the moment we first met. He our experience was very positive. Our salesperson, John Mutter, handled our transaction in a professional manner from the moment we first met. He patiently worked with us to structure a deal to accomplish our goals--namely to trade in a vehicle at the highest value we could obtain, and lower our payments by purchasing a new Elantra with minimal bells and whistles. We managed to lower our monthly payments by $91 and get a car that will cost us almost 50% less at the gas pumps every month. John negotiated with us in a fair and no-pressure manner. He appreciated our position and thoughts without trying to negate or counter them with his own. He is thoroughly knowledgeable about all aspects of his product, from vehicle specs to financing options. I would definitely want to work with him again, and I will not hesitate to recommend him to my friends and family. More
A 30 minute job took 4 days and when we got our vehicle home, bolts were missing from the engine compartment! We called several times to complain, were told someone would get back to us, but they never di home, bolts were missing from the engine compartment! We called several times to complain, were told someone would get back to us, but they never did. We were a Hyundai family, but this ended it for us. We were treated horribly and we had to order and replace the bolts ourselves. Will never return to this dealer. When they sold the car to us in 2004, it was all different. You will be treated like royalty and even when your vehicle is still under warranty, you might be ok. We were even telling our kids to buy Hyundais, but after the way we were treated, they went with the competition up the street. Very sad the way things have changed at this dealership. More
Joe Lovato was extremely helpful and courteous at all times. He answered all my questions and was very responsive to my concerns. Southwestern Hyundai has followed up with telephone calls regarding o times. He answered all my questions and was very responsive to my concerns. Southwestern Hyundai has followed up with telephone calls regarding our purchase and have assisted us in every way possible. More