Larry H. Miller Southwest Hyundai Albuquerque

Service dept has complete lack of communication. They do not answer the phone. Keep customers in the dark. Seem to have staff shortages and no coverage for sick employees. Very poor business practic They do not answer the phone. Keep customers in the dark. Seem to have staff shortages and no coverage for sick employees. Very poor business practices. More

My family and I have purchased several vehicles and have had years of experience with this service department. Everything was always great with quick, professional service until this last week. After this e had years of experience with this service department. Everything was always great with quick, professional service until this last week. After this experience, I STRONGLY discourage anyone from coming here for service, unless you like frustration with people who do not communicate. Read on for the full story: My car, a 2013 veloster, began having issues with not consistently starting. After replacing the battery and the issue continuing to get worse, I brought my car in on Thursday, December 21 without an appointment, it was probably around 1 p.m. when I arrived. On the way there, I called and spoke with one of the service advisors and was told they would probably have time to look at it later that day. In person before I was dropped off at home by their shuttle, Connie said they would look at the car in the morning and call me. The driver, Jose was awesome and this is where the frustration begins. Well, the morning of the 22nd came and went with no word. After calling three times and leaving a message with Connie, I finally spoke with someone who put me on hold to talk to Connie, who said that they were not able to look at the car. Which would be understandable since I didn’t have an appointment, but over promising and then following up with communication is exceedingly frustrating. Shortly after that conversation, I had a friend drop me off to get my car and take it to the service department at the dealership on Coors, who I had talked to on the phone and seemed like they were going to be more helpful. When I got there and asked Connie for my keys, she did apologize and said she should have called. When she returned with my car keys, she said the tech was able to diagnosis it and the starter needed to be replaced. She offered to order the part and get it in the next day with John since she was off. So I gave the location a second chance. John did call on the 23rd explaining they had ordered three starters and none of them fit. So they needed to order the starter from Hyundai and it wouldn’t be in until Thursday the 28th. He also said he saw no reason why the car wouldn’t be fixed the same day. On Thursday, I again called the main number multiple times with no answer and then Connie’s direct line to leave a message. After leaving her a voicemail, I called the main number again and selected to speak with someone in sales. At this point, I was told Connie was out sick and there were only two people in the service department that day. The sales agent took my name and number and said she would pass it on. On Friday, the 29th, I called again and found out they had received deliveries and I would be called once the knew if the part for my car was in. It was and the phone call letting me know it was ready came later that day from Ivan, during which I asked for the total cost and was told $360. I confirmed that was the price for the starter and he said he was looking at the invoice and it didn’t look like I was going to be charged for labor. When I was checking out with Connie, the total was $608, which is what I was expecting, but there is yet ANOTHER example of the lack of communication skills that this service department clearly currently has. Once again it’s not that it took them multiple days to fix the car, it was the lack of communicating and over promising. I was repeatedly told it would get done and I’d hear back…and then I had to chase for the follow-up information. This department clearly has a severe lack of training on how to keep customers informed. Because of this, I had to cancel a trip I had planned for Christmas to see family. I was led to believe I could make it when my car was first taken in on the 21st, but because of the poor communication between staff and in turn with me as a customer, my hope was crushed and I had to cancel. I was finally able to get my car back late afternoon on Dec 29th. More

i was looking to buy 2014 tacoma @22188. 00 but when i sent my trade info that was a 2014 beetle r line i felt the trade offer was very unfair they offered me 4800. for my trade in yet they 00 but when i sent my trade info that was a 2014 beetle r line i felt the trade offer was very unfair they offered me 4800. for my trade in yet they have a 2012 beetle for sale @13000 we could have done business had they made me a fair offer at around 8000 for my trade in thry would have been insulted if i had offered 10000 for the tacoma?? More

I just purchased a 2023 Elantra N Line from this dealership. I did a lot of research and talked to multiple dealerships, some were playing the market adjustment price gameand added $3000.00 above MS dealership. I did a lot of research and talked to multiple dealerships, some were playing the market adjustment price gameand added $3000.00 above MSRP. Well Southwest Hyundai showed me the invoice price, we came to an agreement on the sale price, less than MSRP. No games, no market adjustment add on price. JT Thompson and Rico Navarrette were great and the process went smooth. Do your research, have your credit score in a good place and all is good at this dealership.I would highly recommend them. More

I live in the East Mountains and had to drive over 100 miles yesterday (to the Westside Larry Miller Hyundai) because they didn't have "enough mechanics" at Southwest Hyundai). I waited 3 hours and they c miles yesterday (to the Westside Larry Miller Hyundai) because they didn't have "enough mechanics" at Southwest Hyundai). I waited 3 hours and they could not finish because they informed me they had to order a part. AGAIN I called Southwest Hyundai, not able to reach the service manager so I had to call the Sales department. I finally got ahold of Richard, Service Manager, but he said he could not order the part until he saw my car. I have to drive from Tijeras to Edgewood and then to the dealer and I asked him if he could just work with the Westside to get the part and then have me come in and get it done. He would not do it. I know they are both owned by Larry H.; Miller. I am elderly and can't drive this much. Their service is horrendous. More