Larry H. Miller Southwest Hyundai Albuquerque

I recently had my car serviced at LHM, and I must say that I am extremely satisfied with their maintenance service. The entire experience was smooth and hassle-free from start to finish. that I am extremely satisfied with their maintenance service. The entire experience was smooth and hassle-free from start to finish. More

It’s hard to get an appointment for service. The loung has no snacks. Drinks, water or coffe for the long periods waiting yhere The loung has no snacks. Drinks, water or coffe for the long periods waiting yhere More

I have been coming to this dealership for about a year and every time the service department advisors are extremely disrespectful and act like I don’t know anything about my vehicle. They refuse to prefor and every time the service department advisors are extremely disrespectful and act like I don’t know anything about my vehicle. They refuse to preform services I specifically ask for or tell me I need other services performed saying they could cause a safety issue even when I inform they those services have already been preformed or are not needed. My husband is a certified mechanic for the last ten years and has preformed 90% of the services over the years. We are so fed up with the constant disrespect and the failure of this service department even after trying to inform the service manager or writing reviews. We will not be returning an also informing friends and family to not do business with this dealership! More

Service dept has complete lack of communication. They do not answer the phone. Keep customers in the dark. Seem to have staff shortages and no coverage for sick employees. Very poor business practic They do not answer the phone. Keep customers in the dark. Seem to have staff shortages and no coverage for sick employees. Very poor business practices. More

My family and I have purchased several vehicles and have had years of experience with this service department. Everything was always great with quick, professional service until this last week. After this e had years of experience with this service department. Everything was always great with quick, professional service until this last week. After this experience, I STRONGLY discourage anyone from coming here for service, unless you like frustration with people who do not communicate. Read on for the full story: My car, a 2013 veloster, began having issues with not consistently starting. After replacing the battery and the issue continuing to get worse, I brought my car in on Thursday, December 21 without an appointment, it was probably around 1 p.m. when I arrived. On the way there, I called and spoke with one of the service advisors and was told they would probably have time to look at it later that day. In person before I was dropped off at home by their shuttle, Connie said they would look at the car in the morning and call me. The driver, Jose was awesome and this is where the frustration begins. Well, the morning of the 22nd came and went with no word. After calling three times and leaving a message with Connie, I finally spoke with someone who put me on hold to talk to Connie, who said that they were not able to look at the car. Which would be understandable since I didn’t have an appointment, but over promising and then following up with communication is exceedingly frustrating. Shortly after that conversation, I had a friend drop me off to get my car and take it to the service department at the dealership on Coors, who I had talked to on the phone and seemed like they were going to be more helpful. When I got there and asked Connie for my keys, she did apologize and said she should have called. When she returned with my car keys, she said the tech was able to diagnosis it and the starter needed to be replaced. She offered to order the part and get it in the next day with John since she was off. So I gave the location a second chance. John did call on the 23rd explaining they had ordered three starters and none of them fit. So they needed to order the starter from Hyundai and it wouldn’t be in until Thursday the 28th. He also said he saw no reason why the car wouldn’t be fixed the same day. On Thursday, I again called the main number multiple times with no answer and then Connie’s direct line to leave a message. After leaving her a voicemail, I called the main number again and selected to speak with someone in sales. At this point, I was told Connie was out sick and there were only two people in the service department that day. The sales agent took my name and number and said she would pass it on. On Friday, the 29th, I called again and found out they had received deliveries and I would be called once the knew if the part for my car was in. It was and the phone call letting me know it was ready came later that day from Ivan, during which I asked for the total cost and was told $360. I confirmed that was the price for the starter and he said he was looking at the invoice and it didn’t look like I was going to be charged for labor. When I was checking out with Connie, the total was $608, which is what I was expecting, but there is yet ANOTHER example of the lack of communication skills that this service department clearly currently has. Once again it’s not that it took them multiple days to fix the car, it was the lack of communicating and over promising. I was repeatedly told it would get done and I’d hear back…and then I had to chase for the follow-up information. This department clearly has a severe lack of training on how to keep customers informed. Because of this, I had to cancel a trip I had planned for Christmas to see family. I was led to believe I could make it when my car was first taken in on the 21st, but because of the poor communication between staff and in turn with me as a customer, my hope was crushed and I had to cancel. I was finally able to get my car back late afternoon on Dec 29th. More