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Larry H. Miller Southwest Hyundai Albuquerque

Albuquerque, NM

3.9
876 Reviews

8800 Lomas Blvd NE

Albuquerque, NM

87112

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Showing 876 reviews

January 23, 2024

You used to be a more welcoming place for customers. Used to offer popcorn or sodas or coffee… not anymore. The front showroom is full of mini sectional offices. Instead of vehicles. Sorry but you hav More

by domshoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It wasn’t Shawn, the man that was very good. 4 stars
January 19, 2024

Waited for four hours and then they told me that was no leak even the power steering oil is all over the engine and hood and charged me $160 digonistic fee More

by hrzig0883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Osborn
Jan 20, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Derrick Brennan, General Manager, 505-559-9644

January 16, 2024

Good service. Connie the service rep is super. It's fast and I've never had a problem. More

by jahouston22054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie, Herrera
January 16, 2024

The people are so helpful and nice will keep coming back for all services, thanks for everything More

by dustyrhoades44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
January 14, 2024

Great experience, highly recommend! Experienced staff were super helpful and resourceful in working with me over a couple of weeks to match me with the vehicle I wanted. Also kind and p More

by Kate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sugimoto, Danny, Danielle Pyles, JT Thompson
January 12, 2024

On time. Hery efficient both in and out. I wish they wouldvrun the car through the car wash More

by ttexan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
January 10, 2024

Great service friendly and serviced our vehicle before we were scheduled good waiting area missed Jose More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Shawn Osborn
January 09, 2024

I recently had my car serviced at LHM, and I must say that I am extremely satisfied with their maintenance service. The entire experience was smooth and hassle-free from start to finish. More

by Qaisar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
Jan 10, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

We're happy to hear that you had a great experience at our dealership and that our team was able to assist you with your automotive needs. Thank you for choosing us and we hope to see you again soon.

January 08, 2024

It’s hard to get an appointment for service. The loung has no snacks. Drinks, water or coffe for the long periods waiting yhere More

by Carriondaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connie
Jan 11, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

I apologize for any inconvenience you faced in scheduling service appointments and for not meeting your expectations with our lounge area. We strive to provide a comfortable and efficient experience for all our customers, and it seems we missed the mark in your case. If we haven't discussed this personally by the time you find this response, please feel free to reach out to me directly. I look forward to straightening this out and enhancing your experience with us. - Derrick Brennan, General Manager, 505-559-9644

January 07, 2024

I have been coming to this dealership for about a year and every time the service department advisors are extremely disrespectful and act like I don’t know anything about my vehicle. They refuse to prefor More

by Destinee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karizzma, Jonathan
Jan 11, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Destinee, I apologize for any disrespectful treatment you've experienced in our service department. It's unacceptable for any customer to feel undervalued or misinformed. Your feedback is crucial in helping us improve. If we haven't spoken about this personally, I encourage you to contact me directly. I'm committed to ensuring a better experience for you and all our customers. - Derrick Brennan, General Manager, 505-559-9644

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