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Larry H. Miller Southwest Hyundai Albuquerque
Albuquerque, NM
879 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 879 reviews
June 16, 2015
Post sale service poor This our second time purchasing a car from this dealership. The first time was the best car buying experience. That is why we went back, however; this This our second time purchasing a car from this dealership. The first time was the best car buying experience. That is why we went back, however; this time it was not the same. Actually, it was great customer service until after the sale was made. I tried to contact finance with questions on a few different occasions and never received a call back. I considered my question to be very important and time sensitive as well. I felt like once the sale was made, we were no longer important or treated as so. I doubt we would buy another car from here based on the way we have been ignored after the sale. When I called the main line to get in touch with finance their excuse was "they were really busy" which I understand, but they had plenty of time when they were trying to make the sale. We were promised a full tank of gas and detail for a good survey and honestly it's not even worth compromising the validity of the customer service. Honestly - just really unprofessional. I almost want to just take the car back. I am still waiting for a call back. AGAIN - I want to reiterate that the customer service while the sale was being made was excellent. More
by Algallegos
Employees Worked With
Jamid "Jay" Shupe
June 14, 2015
Oil change My experience was great. I was greeted as soon as I got out of the car. I didn't wait long for my oil change. Everything was explained upon completion My experience was great. I was greeted as soon as I got out of the car. I didn't wait long for my oil change. Everything was explained upon completion. More
by mm87107
Employees Worked With
Jamid "Jay" Shupe
June 11, 2015
Excellent I had an excellent experience in purchasing my vehicle. Vernon my salesman took care of all my needs. I highly recommend Larry H Miller for car dea I had an excellent experience in purchasing my vehicle. Vernon my salesman took care of all my needs. I highly recommend Larry H Miller for car dealership. More
by DBKEMP0809
Verified CustomerEmployees Worked With
ROLLERSON
June 09, 2015
Treated like family I had thw best experience ever. I was treated like famiky and my salesman JF fought for me to get the best pricing. He cared about me as a peraon and I had thw best experience ever. I was treated like famiky and my salesman JF fought for me to get the best pricing. He cared about me as a peraon and not a potential sale. More
by MZSMITTY26
Employees Worked With
FULLER
June 09, 2015
Joe Kennedy is great along the techs who serviced my car. Joe Kennedy was waiting outside when he saw I was pulling up to the service area. He immediately made notes from my discussion as to what my issues we Joe Kennedy was waiting outside when he saw I was pulling up to the service area. He immediately made notes from my discussion as to what my issues were and took quick action in writing up the order. I waited less than 10 minutes for a drive back to my house from their driver. All issues were taking care of plus I have additional items which need to be serviced. Joe Kennedy made a tentative appointment for this work to be done in the near future. This is how a Dealership earns 5 stars in the service area. More
by joegiorgi
Employees Worked With
joe kennedy
May 30, 2015
Good Support for Hyundai Gas Mileage Reimbursement Although Hyundai has made it difficult to get reimbursed for overstating the gas mileage on our 2011 Elantra, your dealership was very supportive in t Although Hyundai has made it difficult to get reimbursed for overstating the gas mileage on our 2011 Elantra, your dealership was very supportive in the process. More
by Hyundai Owner
Employees Worked With
Shawn Osborn
May 29, 2015
Excellent experience It was a very good experience, everyone at the dealership was professional and friendly. They took the time to know what I wanted and were very patien It was a very good experience, everyone at the dealership was professional and friendly. They took the time to know what I wanted and were very patient as I decided on what color combination I wanted in my new Elantra! More
by JANICE.KYD
Employees Worked With
HENDRIX
May 28, 2015
A satisfying experience I made an appointment to get an oil change. I forgot the appointment, rescheduled, then called to see if they could squeeze me in a day early. They I made an appointment to get an oil change. I forgot the appointment, rescheduled, then called to see if they could squeeze me in a day early. They did and the service was performed very quickly in a professional manner. The service dept. was friendly and courteous. The cost was reasonable and they even gave me a ride home and a second ride back to pick up my car.. More
by Pete I am
Employees Worked With
Caroline and Sean
May 25, 2015
Oil change and tire rotation and balance Wonderful experience. The wait was minimal. Joe at the service desk was very helpful and concerned about what was needed to be done on my car. Nice fr Wonderful experience. The wait was minimal. Joe at the service desk was very helpful and concerned about what was needed to be done on my car. Nice free car wash More
by Mamarov
Employees Worked With
Jamid "Jay" Shupe
May 20, 2015
Friendly and professional In the past I never really used a dealership for servicing my cars, but the professionalism and friendliness of the staff at the service department at In the past I never really used a dealership for servicing my cars, but the professionalism and friendliness of the staff at the service department at LHM will keep me coming back. More
by minimoop
Employees Worked With
Shawn (sp?)
