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Larry H. Miller Southwest Hyundai Albuquerque

Albuquerque, NM

3.9
876 Reviews

8800 Lomas Blvd NE

Albuquerque, NM

87112

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Showing 876 reviews

November 10, 2019

Great cars, terrible service We love our new Kona, but wish we'd have bought elsewhere. From making us sit in the showroom for over three hours to see the one finance person worki More

by Patrick
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Debbie Curtis, Mike Hart, Elijah Saiz
Nov 14, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Patrick, we are happy to see that you are satisfied with your new Kona. We want all of our customers to feel taken care of before, during, and after their purchases. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Val Borissevitch, General Manager, (505) 559-9644

Nov 14, 2019 -

Patrick responded

Val, you're part of the problem. I spoke with you last week. You said you'd handle it and to call you directly. Every time I call & ask for you I'm told "you are in a meeting". Every time I call and ask for anybody they are "in a meeting". I find it hard to believe you have time for selling cars as many meetings as you have, or could it be you just lie and hide behind voice mail. I called and asked for you this morning because we are STILL waiting for our paperwork for MVD. I am STILL waiting for two different people to call me back from yesterday when they called and said I need to bring my DD-214 in for you (I brought it at the time of sale but I'm expected to run around because your people lost it). Like I said, I called this morning and asked for you and I was told you were in a meeting and they passed me off to yet another person who promised to look into the status of our paperwork and call me back. I'm STILL waiting for that call too. They said I'd hear back within the hour. 67 minutes and counting. I'll bet you dollars to donuts I don't get a call at all.

November 04, 2019

Excellent and courteous service. Took my Santa Fe in for a "check engine" light diagnosis. Diagnosis was completed quickly, most likely cause diagnosed and corrected. Shawn is always More

by TeamK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
Nov 04, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thank you for trusting our dealership. Should you need anything else in the future, please let us know! - Val Borissevitch, General Manager

November 04, 2019

Maintenance on my 2019 Hyundai Santa Fe. Joshua Ervin helped me & walked me through the process! Professional $ friendly service from Joshua! Ask for Joshua for your service rep! More

by Hope@08
Recommend Dealer
Yes
Employees Worked With
Joshua Ervin
Nov 04, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thanks for coming to see us! We will be sure to pass along your kind words to Joshua! - Val Borissevitch, General Manager

October 31, 2019

My Santa Fe was in and out in less than an hour. I brought it in once prior for a low tire and had my tire pressure checked all the way around to allow for the colder weather. Great service! More

by Horacio Chavez
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
Nov 01, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thanks for choosing our dealership! It was a pleasure assisting you. - Val Borissevitch, General Manager

October 30, 2019

The whole process to make the appointment, select the service needed was very smooth and efficient. The checkin and the ride service was great, everyone treated me very professionally. Good experience. More

by Gerald
Recommend Dealer
Yes
Employees Worked With
Don’t recall anyone’s name
Oct 30, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thank you for coming to see us! Have a great day! - Val Borissevitch, General Manager

October 29, 2019

As always we have received prompt courteous service from all of the staff at LHM Hyundai. Job done right the first time every time...No Redo's ever! More

by Thomas
Recommend Dealer
Yes
Employees Worked With
Jose, very courteous!, Shawn Osborn
Oct 30, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thanks for coming to see us! Should you need anything else, please let us know. - Val Borissevitch, General Manager

October 29, 2019

I no longer have the Hyundai. It was stolen and totaled in April of this year. Service was great at Larry Miller when I had the car... More

by harriet
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
Oct 30, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thanks for the review! Come visit us if you ever need anything! - Val Borissevitch, General Manager

October 16, 2019

Great customer service Great customer service in all areas. Shuttle service was prompt and convenient. Service department was through and explained everything and made it e More

by Chambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
Oct 16, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thanks for the 5-stars! We appreciate your support! - Val Borissevitch, General Manager

October 10, 2019

Hyundai makes the best car, and Southwest treats it best. As always, the service department outdid itself when servicing my car. I wouldn't own anything but a Hyundai, and I wouldn't have it serviced anywher More

by 2009er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
Oct 11, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Val Borissevitch, General Manager

October 01, 2019

Elijah was an excellent salesperson well-informed very knowl I gave him a rating of excellent because they had a question about the car that I I would definitely come back again and hope he will be my salesperso More

by Deardeet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Ervin, Elijah Saiz
Oct 01, 2019 -

Larry H. Miller Southwest Hyundai Albuquerque responded

Thank you! We are so grateful that you came in to see us, and I know that Elijah will be thrilled to hear that he made such a great impact on you. We look forward to seeing you again in the future! - Val Borissevitch, General Manager, (505) 559-9644

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