Larry H. Miller Nissan Mesa - Service Center

I purchased a new catalytic converter Aug 2022. I believe it was faulty from the start, but I did not realize this until 3-1/2 months (and 26,000 miles) later Nov 2022. When I complained to the d I believe it was faulty from the start, but I did not realize this until 3-1/2 months (and 26,000 miles) later Nov 2022. When I complained to the dealer, he advised me that the item carried a 12month/12,000 mile warranty. Since I had driven more than 12,000 miles he advised me that the warranty was void. Also, since I drive for Uber/Lyft, he advised me that the warranty would have been void anyway because my use is considered 'commercial.' The Service Manager suggested that I call Customer Service. I did and he further advised me that since the mileage on my vehicle is 200,000 they would do nothing about the warranty because of the high mileage (xxx?). I am certainly not enamored with my experience regarding this repair! (BTW, my regular mechanic said his catalytic converter comes with 2year/unlimited mileage warranty -- no strings attached! I am having to go to him to have another CC installed to the tune of another $1,200. Again, not happy with Larry Miller. If that is the kind of support that Nissan offers their customers, I certainly do not recommend them. Period! More

Great customer service and fast service, very nice and clean area, very comfortable and communicative clean area, very comfortable and communicative More

I have been going to this. Dealer to have my service done on my Nissan Pathfinder for three years and always find the experience very pleasant and honest Dealer to have my service done on my Nissan Pathfinder for three years and always find the experience very pleasant and honest More

We brought our Sentra to Joshua Judd he got back to us when promised he suggested some preventative maintenance after we discussed what we came in for. The car was delivered early . He was perfect. We wil when promised he suggested some preventative maintenance after we discussed what we came in for. The car was delivered early . He was perfect. We will be back because of the way he treated us!! More

Great customer service and knowledgeable! It’s good to finally have a great dealership that cares about their customers. I couldn’t ask for anything more! finally have a great dealership that cares about their customers. I couldn’t ask for anything more! More

Kason was a great help, very knowledgeable and willing to do what was needed to have me leaving satisfied. Thank you for your assistance do what was needed to have me leaving satisfied. Thank you for your assistance More

The service department is very slooooow. Prices are high. Representative is not very personable and makes me listen to long personal stories. Covid precautions are not adhered to despite the level of communi Representative is not very personable and makes me listen to long personal stories. Covid precautions are not adhered to despite the level of community spread making it a smart business decision to protect their customers. Not the worst service I've received so I did give them two stars, but I will not be back. More

Samuel was my service representative and is always professional, friendly, and knowledgeable. He goes above and beyond to ensure my car is serviced when there are issues before I leave or I reschedule professional, friendly, and knowledgeable. He goes above and beyond to ensure my car is serviced when there are issues before I leave or I reschedule if I cannot stay to have my car serviced to wait. I appreciate this dealer but I only wish they had food or a salon or something on site because it's so boring waiting there....a nice coffee bar (no not a keurig machine) would satisfy me because I've waited hours and they've told me I can go to the mall but I hate shopping....other dealers have installed salons or food on site so why not Nissan????? That's my ONLY gripe and I'm only giving 5 stars for Sam not the dealership....otherwise I'd give it a 4 for boredom and the crappy music and atmosphere inside. Overall the staff is very nice but the place is boooooooring. 🥴😴 so bring a book if you gotta wait or something else to do like me I crochet! More

Got my 1st oil change done on my Maxima.Sam & the Got my 1st oil change done on my Maxima. Sam & the service dept. made the process smooth and efficient. Looking forward to bringing the car in as Got my 1st oil change done on my Maxima. Sam & the service dept. made the process smooth and efficient. Looking forward to bringing the car in as needed. Thank you More