Larry H. Miller Nissan Highlands Ranch

I had service done on my Nissan Murano, and Ken was friendly, greeted me as I pulled in and had my service order in hand. We went over the visual inspection and he pointed out a few things to consider friendly, greeted me as I pulled in and had my service order in hand. We went over the visual inspection and he pointed out a few things to consider. He called later to add Brakes to my order and we did the brakes too. I did some of te stuff he recomended or pointed out but not all of it. I can't comment yet on the quality of work because I just had it done and don't know if it will last. It is working great currently. Overall my experience was great and I will be a returning customer. Jerry More

I purchased a used 2004 Nissan titan from this dealership. The check engine light was on and the advised that the catalytic converters had gone bad and needed to be replaced. They said they were n dealership. The check engine light was on and the advised that the catalytic converters had gone bad and needed to be replaced. They said they were not going to replace them. I did not have to worry about emissions due to where I live so that was not a concern at this time. Two days later I noticed the transmission was acting funny and I was losing oil pressure when the engine was warm. I called them about it and they said to bring it in. I drove all the way back and they said that the bolts to the transmission box were loss so they fixed that and all was okay. They also said that the vehicle was running normal under factory settings. I asked how low of pressure does it get down to. They replied that they don’t check the pressure they check the voltage and all was okay. Only Three hindered miles later there was a leak under the hood, also squalling noises, and the heater stopped working. At this time it was very cold out. I took it into a locale shop and they said that there was only water in the radiator and it froze. The radiator now has a hole in it and needed to be replaced. Also, the bolt to the alternator was loss which the fixed in time and it didn’t cause any damage. It’s like really why would you only put water in the radiator. This is a dealership. Please don’t let this happen to you.. More

The staff is nice and understanding. It was busy when I was there so their attitudes were not horrible just preoccupied. This does not offend me, but I think that it is something that could be worked on. O was there so their attitudes were not horrible just preoccupied. This does not offend me, but I think that it is something that could be worked on. Other than that I get what I paid for and am made comfortable because of the staff and dealership. More

The staff that I have come in contact with from the time I purchased the vehicle in October to now have all been extremely professional and prompt with their service. Admittedly, I feel for the advertisemen I purchased the vehicle in October to now have all been extremely professional and prompt with their service. Admittedly, I feel for the advertisement that was sent to me about you guys "needing" my Frontier, but all is fair in business if you fall for an advertisement. Be that as it may, I love my Xterra, and don't regret the purchase whatsoever. More

This was our second car we purchased from Larry Miller Nissan. We were happy with the first one and especially happy with the service department when it went in for service. Buying a new car was fast, eas Nissan. We were happy with the first one and especially happy with the service department when it went in for service. Buying a new car was fast, easy and we got a great deal. More

I bought a brand new car at this dealership which had multiple problems that I had not noticed when buying the car. I took the car into there service department to have the problems fixed. There were tw multiple problems that I had not noticed when buying the car. I took the car into there service department to have the problems fixed. There were two window seals,the drive side window control panel, and the gas pedal that were supposed to be fixed. I was told that the parts would be replaced with new parts that they ordered. I actually waited 2 weeks for the new parts that they ordered. When they gave me back the car after all the parts were supposed to be replaced and fixed, none of the parts were replaced with new one. Before I took it in, I place little marks on all the parts that the told me that they ordering, to see if they really did replace the parts with new ones. I got the car back completelly dirty/greasy were they did the work. All the marks that I place on the parts that were supposed to be replaced were still there and there were now new marks that stick out on the door panel from them trying to fix it. This is a brand new car. The door panel around the controls is now loose a does not fit in right after they got done tearing it up. I talked to Pete Racich about the issues and he was rude about it and got a mechanic to go get the new window seal off a new car off the lot replace mine with them. While the mechanic was fixing the seals infront of me Pete Racich disappeared. So after a great deal a time went by and Pete would not come bad to talk to me. I found Mark Kline who claimed to be the top person to talk to about the issues. He took me into an office and treated me with no respect at all. He told me that they are getting a new facility worth millions from Nissan and that he did not care if I was satisified with their service department. He said to talk to Nissan about the problems- "REALLY". He then left to see what and why the service department did what they did to my car. 15 minutes later Mark Kline brings in Roman Gelfand into the office. Mark Klines first words are you need to find another dealership and then walks out of the office. Then Roman Gelfand tells me he is the one in charge and his decicsion was not to fix my car at that dealership and if i wanted it fixed then I have to go somewhere else. He reiterated that they do not need or care about my business. He was trying to intimidate me, almost like he wanted to fight me after Mark left and there was no one else around. I had to leave with them telling take my business to another dealership. I have never been treated with such disrespect, especially after spending $24,000 there. I will take there advice and go to a real service department. The brand new car that they sell seem to be the low quality and assembled poorly. More

The customer service and the quality of work was excellent. Service advisor Melany Romero was very friendly and attentive. The maintenance package for three oil changes and tire rotation is a pretty excellent. Service advisor Melany Romero was very friendly and attentive. The maintenance package for three oil changes and tire rotation is a pretty good deal. More

They know you when you walk in, treat you like family. They keep better track of the needs of my car than I do. RW, Littleton, CO They keep better track of the needs of my car than I do. RW, Littleton, CO More

The staff at Larry H. Miller Nissan was courteous and professional. The work done on my vehicle was done properly and it was ready on time. professional. The work done on my vehicle was done properly and it was ready on time. More

I had a scheduled oil change and Tire Rotation re Landcar maintenance along with a fog lamp and kick plate installation. Work performed was great re no oil spots, no issue re scratches etc etc. Tim Landcar maintenance along with a fog lamp and kick plate installation. Work performed was great re no oil spots, no issue re scratches etc etc. Time elapsed was 1.5 hours in and then out. Peter R always greats me professionally and listens to what it is that I am in for...and appreciates my time, considers my perspective re what wrong etc etc. He has gained my trust and respect...and obviously my business. More