Larry H. Miller Nissan Highlands Ranch

PLEASE READ THIS BEFORE YOU BUY HERE!!!!!! I am just about to take this to court based on what happens Tuesday. I REPEAT DO NOT SHOP AT THIS DEALERSHIP. I can personally say this dealership wil I am just about to take this to court based on what happens Tuesday. I REPEAT DO NOT SHOP AT THIS DEALERSHIP. I can personally say this dealership will make you regret EVER financing a car there. You can see on my last review that I was already not a happy camper when I bought my 2011 Nissan Xterra and despite my good word at the end of my visit to the sales person and finance guy that helped me I am now regretting I ever bought a car. Mat Frankenfield was the finance person that got me my loan. I specifically told him I do not want to cross 48 months for a auto loan. He presented a document that had the purchase price we agreed on and the terms which was 48 months. My wife and I specifically remember that. He went ahead and had me sign all the docs to buy the car. NOT ONCE DID HE MENTION THE LOAN WAS FOR 54 MONTHS! IN FACT HE SAID IT WAS 48 MULTIPLE TIMES! It was late so I just listened to his explanation on what the docs were that I was signing and signed. When I got home I noticed there was only one single document that stated I was in a contract for 54 months and that was the warranty information I had. I got worried and called back and he told me OVER THE PHONE EARLIER THIS WEEK that I for sure had a 48 month term and I had nothing to worry about. He then said that he would get to answering the email I sent him as well on other questions I had about the car. one whole week later after sending him the same email 5 times he has not responded. Then I decided to take matters into my own hands and call the bank that was listed on my warranty WHICH DOES NOT HAVE A SPOT FOR A SIGNATURE. The bank shows a 54 month term. I was heated. I went back to check on all the docs I got that day and the one doc they said I should have that shows my terms was the pink purchase agreement that I have and IT DOES NOT SHOW ANY FINANCE INFORMATION ANYWHERE ON THAT PAGE. Then they said they cannot help me until Tuesday because the finance manager is not in until then. They said they have NO return policy. I will work to keep people out of this dealership. I will contact KS107.5 who speaks so highly of them, Google, BBB, dealer rating, yelp, whatever it takes. This has been the worst car purchasing experience of my life and now I am stuck paying over 500 a month for an additional 6 months. More

survey for jim lopez - post purchse of vehicle Rep very informative and very patient. He explained the features if the vehicle during the test drive. We would recommend Jim as a rep to a friend. Rep very informative and very patient. He explained the features if the vehicle during the test drive. We would recommend Jim as a rep to a friend. So far very pleased with the rangefinder. More

Fantastic I had an amazing experience. Everyone was so nice and very helpful. They were open and honest and got me into a fabulous car all while being very pati I had an amazing experience. Everyone was so nice and very helpful. They were open and honest and got me into a fabulous car all while being very patient while I fed and loaded up my baby to take the test drive. I will definitely be back! More

Murano stopped working I had to have my Murano towed to the dealership because it just stopped running while I was on the road. Although it took another day to get it fixed I had to have my Murano towed to the dealership because it just stopped running while I was on the road. Although it took another day to get it fixed, Jay kept me in the loop the whole time as to what was happening with the parts and the car in general. More

Great service from Jay Kettering and Mike Mitchell I brought in my 2005 Xterra for service because of a electrical recall issue. I asked Jay to check out a rumbling sensation from the rear axle that h I brought in my 2005 Xterra for service because of a electrical recall issue. I asked Jay to check out a rumbling sensation from the rear axle that had been going on for about a month. Jay informed me that the issue was due to a crack that had formed along the common wall of my radiator and transmission crank case - causing coolant to leak into my transmission. Nissan was aware of this issue and extended the powertrain warranty to 80K miles - and offered a copay solution for anything over 80K, under 100K. Well the day I took my Xterra in, I was at 99995 miles. I had a tough decision to make because I didn't want to buy a new car, but I also didn't want to pay literally half the value of my car to get it fixed with a new transmission and radiator. Jay Kettering in the service department did me a HUGE favor by keeping my service paperwork open, and allowing me to drive my Xterra home (which rolled over 100K miles at that point), to discuss things with my wife. We decided a new vehicle would need to be purchased. I called Jay and told him and he hooked me up with one of their experienced salesmen, Mike Mitchell. Mike was very friendly, and focused on my needs - he conveyed empathy for my situation and let me make the decision that was most comfortable. I ended up buying a fully loaded 2014 Pathfinder at a great price, and got a strong trade-in value for my Xterra (even with the work that needed to be done). I am very pleased with my experience at Larry Miller Nissan in Highlands Ranch - Mike and Jay really made a difference for me and my family. Thank you!! More

Excellent service! We had the best experience possible. We were unsure if we could get approved for a new car and they were able to work their magic for us. Everyone was We had the best experience possible. We were unsure if we could get approved for a new car and they were able to work their magic for us. Everyone was friendly and professional and we got in and out of the dealership in a very timely manner. More

Car Service was Excellent! I gave the rate that I gave because everything was amazing! Charlie is an amazing fun guy I always look forward to seeing him and the rest of the serv I gave the rate that I gave because everything was amazing! Charlie is an amazing fun guy I always look forward to seeing him and the rest of the service workers, but mostly Charlie. I have come to this Nissan dealership multiple times and he has always been right on top of everything! Charlie (Not sure of last name) should definitely get a raise, or for sure recognized for the hard work that he does and the friendliness. Thank you Charlie! More

Thanks For everything I had a great time purchasing my new titan Jose and Jeff where very helpful with everything they also helped me move all my stuff from the old titan t I had a great time purchasing my new titan Jose and Jeff where very helpful with everything they also helped me move all my stuff from the old titan to the new and that was great all questions where answered with reality thanks again More

Now I own a Nissan Juke My 10 year old Xterra needed maintenance so I took it into the Larry Miller Nissan dealership to have it checked out. After running the numbers I dec My 10 year old Xterra needed maintenance so I took it into the Larry Miller Nissan dealership to have it checked out. After running the numbers I decided to trade it in on a 2012 Juke with low mileage. My sales associate Mike Mitchell was very friendly and knowledgeable, and the loan process with Nick Sola couldn't have been easier or quicker. While things were being processed I visited with the young man in the back of the store selling a variety of items. He runs the station selling snacks and accessories for vehicles. I really enjoyed chatting with him, and I got some great ideas for upgrades to my Juke. Rarely does anyone want to be in a car dealership as it can be uncomfortable and intimidating. But everyone I met at Larry Miller made it a painless transition for me to a newer vehicle. By the way, I LOVE driving the Juke, and the gas mileage is incredible. Thanks to everyone at Larry Miller Nissan. More

awesome! Best car buying experience ever! My Financing guy was great too. Im so glad im back in a Nisan! They even went to another dealership to bring my car t Best car buying experience ever! My Financing guy was great too. Im so glad im back in a Nisan! They even went to another dealership to bring my car to me instead of trying to sell me a car from the lot. More