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Larry H. Miller Nissan Highlands Ranch
Highlands Ranch, CO
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 575 reviews
August 19, 2015
Poor salespeople I bought my nissan rogue new here 2 years ago and had a fantastic experience. This year when I went to trade it in, I couldn't have been more lost as I bought my nissan rogue new here 2 years ago and had a fantastic experience. This year when I went to trade it in, I couldn't have been more lost as to what was going on and felt completely disrespected. Two sales reps were outside chatting when I walked up and asked if they could help. I explained that I had bought my previous rogue from them and was interested in learning what the trade in value would be and get pricing on a new one. With that he sat me down and went through a financial profile - I gave him my current loan value, how much I would put down, where I wanted to be for payments, my income, etc. He then took my drivers license and keys and left. He came back with my drivers license and said let's go look at cars. When I asked where my keys were he said the used manager was taking a look at my car - and then when we walked by where I parked, my vehicle was gone. I would have liked to know and have been there when they were looking at my car and especially if they were going to drive it off the lot. We looked at cars and I found the one I wanted, however when for the 3rd time I answered the question of "what's it going to take to get you in a car today" with "I want to have all the decisions and financials worked out so I can come back with my husband" he then decided I wasn't worth his time and passed me off to another sales rep for the test drive.. who also proceeded to ask me the same question numerous times. When we got back to the building, I said - so can you write me a proposal showing your current dealer discounts, payment options, and buyback on my car and he agreed. He came back 10 mins later with my keys and told me they were busy and to come back with my husband when I was ready to buy. I asked him why I couldn't any get information on their current promotions or pricing he said that isn't their policy because I would take that information to their competitors but they really want to earn my business. At this point I was exhausted and angry, not to mention that I had bought with them before and so was ALREADY a customer! I can't understand how this location could go from a perfect experience a few years ago to now not even being able to get pricing information on a vehicle because I didn't want to be pressured into buying the same day? Not to mention that I told them that this was the purpose of my visit from the beginning and then multiple times throughout the same visit. As a VP of sales the boiler room concept does not work for me! More
by HeatherG
Employees Worked With
Jeremy
August 17, 2015
Experience I thought everything thing was Awesome. I was at the dealership longer then I wanted to be, but was completely satisfied with the staff. Thank you. I thought everything thing was Awesome. I was at the dealership longer then I wanted to be, but was completely satisfied with the staff. Thank you. More
by Frannieket
Employees Worked With
Weston Lamborn, Kurt Miles
August 15, 2015
Not too bad! I've been to multiple dealerships, Larry Miller Nissan is an exception above the rest. Always have great customer service and salespeople that are wil I've been to multiple dealerships, Larry Miller Nissan is an exception above the rest. Always have great customer service and salespeople that are willing to listen and understand what your needs are. More
by Joseph.thompson
Employees Worked With
Ed Daniel
August 14, 2015
Juke Review Perfect Knowledgeable staff and creative financing helped my particular situation. No pressure salesman made the transaction easy and quick. I woul Perfect Knowledgeable staff and creative financing helped my particular situation. No pressure salesman made the transaction easy and quick. I would recommend Larry H Miller Nissan to anyone who was looking for a quality vehicle. More
by Fuzzball13
Employees Worked With
Jim Lopez
August 14, 2015
Good experience My husband and I were happy with the service we received and the car we purchased. The staff was pleasant and we love our salesman. If we had just one My husband and I were happy with the service we received and the car we purchased. The staff was pleasant and we love our salesman. If we had just one "complaint" it would be that we were not easily informed that we could have opted out of a few warranties and trying to get them canceled after the fact has been a bit tedious. We love the fact that Nissan offers these types of warranties, but we do not like the fact that we had to use a lot of effort to cancel them once we realized we could get them cheaper through our bank. But I'm sure that's just the name of the game with all dealerships. More
by Kris728
Employees Worked With
Edward Daniels
August 11, 2015
Great Very friendly and pretty low pressure. Thanks for a good buying experience. Jim Lopez was great. We also worked w Carol Raines, and she was fabulous a Very friendly and pretty low pressure. Thanks for a good buying experience. Jim Lopez was great. We also worked w Carol Raines, and she was fabulous and Kurt Miles, he was great too. More
by susiq1971
Employees Worked With
Jim Lopez
August 10, 2015
Great experience The staff was very friendly and accommodating. I was looking to lease a new vehicle and found the perfect car online, meeting with Lisa was simple an The staff was very friendly and accommodating. I was looking to lease a new vehicle and found the perfect car online, meeting with Lisa was simple and she was very friendly and helpful. More
by misscasie
Employees Worked With
Lisa
August 09, 2015
Love this dealership I love going here. They are fast and easy to do business with. They keep their word everything is hassle free..recommend going if you need a car I love going here. They are fast and easy to do business with. They keep their word everything is hassle free..recommend going if you need a car More
by tammie
Employees Worked With
Razz
August 07, 2015
I love this dealership they always take good care of me Larry H Miller is phenomenal, they help my family and I with all of our vehicles. This is my third vehicles the employee are very knowledgeable and ex Larry H Miller is phenomenal, they help my family and I with all of our vehicles. This is my third vehicles the employee are very knowledgeable and extremely helpful thank you. More
by jeanettefoster
Employees Worked With
Chris Hunzeker, Tom
August 07, 2015
Great Greg was a great salesman. He greeted us from the minute we walked up. He made the process fast and easy! Nick in finance was also great. I had a wond Greg was a great salesman. He greeted us from the minute we walked up. He made the process fast and easy! Nick in finance was also great. I had a wonderful experience and love my new Exterra. More
by Buddy
Employees Worked With
Greg
