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Larry H. Miller Nissan Highlands Ranch

Highlands Ranch, CO

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Reviews
Vehicles
4.7
554 Reviews
Call Dealership (720) 907-0718
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1320 Plum Valley Lane

Highlands Ranch, CO

80129

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Showing 554 reviews

September 27, 2024

Attendant was very good but they failed to wash my car as promised! Also, I came in for a scheduled 49.95 car wash and immediately told that it was 59.95. I shouldn’t have to get questioned on a promo price More

by Reinseug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Clements
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Oct 05, 2024 -

Larry H. Miller Nissan Highlands Ranch responded

Thank you for your feedback, and I apologize for the confusion regarding the pricing and the missed car wash. I’m glad to hear the attendant provided good service, but we definitely need to improve our communication and ensure we follow through on all promises. If there’s anything else we can do to make this right, please don’t hesitate to reach out directly. We appreciate your business and hope to serve you better next time! - Phillip Brooker, General Manager, (720) 274-5202

September 22, 2024

Dealership was nice, loved the car, but between the negotiations and the 4hr wait time for finance, since they only had one guy…. More

by whitedmax93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Kuykendall, Jim Lopez
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Sep 29, 2024 -

Larry H. Miller Nissan Highlands Ranch responded

Thank you for your feedback. I’m sorry the long wait time in finance overshadowed your positive experience with the rest of our team. I understand how frustrating it is to wait, and we're working to improve our process so that future visits are smoother and more efficient. If there’s anything specific you'd like to discuss or any questions you have, please feel free to reach out to me directly. I look forward to the opportunity to better assist you in the future. - Tysen Ivie, Sales Manager, (720) 274-5202

September 19, 2024

Great service! Honest & trustworthy - I never feel that I'm talked into service I don't need. More

by epike12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon K.
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September 17, 2024

Brandon and Missy were excellent with answering my questions and my service was outstanding, they kept me updated and informed about what was happening with my car, and also what was needed for future More

by Nissan owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon , Missy Zalinger
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September 17, 2024

Such a wonderful experience was in and out in no time got my brakes oil change all serviced, and then definitely in a quick manner More

by jamesv1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Stadler, Dale Durgin, Kayla Burns, Missy Zalinger
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September 17, 2024

We worked with Chris and he was great! No pressure to buy and he stayed late after his shift to wait until we could come pick up our Leaf once it was charged. More

by svermill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Choibat, James Ayres
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September 14, 2024

LMH did not do everything I requested in my reservation. They did not do the recall repair. More

by Mosesj2012
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brian
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Sep 20, 2024 -

Larry H. Miller Nissan Highlands Ranch responded

Thank you for sharing your feedback. I apologize that we missed completing the requested recall repair during your visit. This isn't the level of thoroughness we strive for, and I understand how frustrating that can be. If we haven't discussed this directly yet, please feel free to reach out to me so we can ensure everything is properly taken care of. - Phillip Brooker, General Manager, (720) 274-5202

September 10, 2024

Loved how they treat loyal customers. Jim did such an outstanding job in making a lease plainly understood More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
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September 08, 2024

Prompt, courteous, good snacks, nice people, large waiting area, reliable service, clean and comfortable area More

by rhonda.ingle83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A young man
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September 06, 2024

Our vehicle needed warranty work that turned out to be more involved than originally thought. Brandon was amazing! He kept us updated and made sure things were taken care of! Brandon is simply The Best! More

by southcom92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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