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Larry H. Miller Nissan Highlands Ranch
Highlands Ranch, CO
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 575 reviews
February 14, 2020
Very helpful as well as understanding. Patient as well as kind. Did best to work with us with out any hesitation. I give them two thumbs up. kind. Did best to work with us with out any hesitation. I give them two thumbs up. More
by Greenhaze2005
Employees Worked With
Jim Lopez and Lisa Dinora
February 11, 2020
Best service department ever Samantha always takes great care of us. We have our Altima and Maxima served there. She is so good that we also started to have our 2012 Rav 4 service Samantha always takes great care of us. We have our Altima and Maxima served there. She is so good that we also started to have our 2012 Rav 4 serviced at Larry Miller- Highlands Ranch More
by pat
Employees Worked With
Samantha
January 31, 2020
Lisa like always helping me out to bring a new car! If you need help she's the perfect sales person. Always hear what you need and make it happens. I will go again in a few year for my GTR 😁 you need help she's the perfect sales person. Always hear what you need and make it happens. I will go again in a few year for my GTR 😁 More
by JP Fernandez
Employees Worked With
Lisa
December 12, 2019
My name is a.m. Roby I would like to thank Luke Skywalker for good customer service amazing man got you amazing deals fun to talk to easy to talk to and knows your struggle and plus he has a nice Finance t for good customer service amazing man got you amazing deals fun to talk to easy to talk to and knows your struggle and plus he has a nice Finance team that helps you a lot all of them in Larry H Miller are the best so if you're looking for a ride and you're in Larry H Miller look for that amazing guy named Luke Skywalker More
by Robyam08
Employees Worked With
Luke Hise aka Luke Skywalker
October 12, 2019
Amazing customer service Best service I have ever received in a car dealership and Derrick and Walt were absolutely fabulous will recommend to everyone as I was so impressed Best service I have ever received in a car dealership and Derrick and Walt were absolutely fabulous will recommend to everyone as I was so impressed More
by Husker
Employees Worked With
Derrick
October 01, 2019
Lost a customer of 15+ years over a tire rotation After over 15 years of patronage and generally very good service, this dealership lost me as a customer when they refused to continue to honor free ti After over 15 years of patronage and generally very good service, this dealership lost me as a customer when they refused to continue to honor free tire rotations they promised as part of a tire install/alignment package by a service advisor that left. The promise was honored by two previous service managers/GM's (even after the service advisor that made the sale left) - but no longer under current service manager Jodi (moved from Parts Dept) even after discussions with her and the GM. Complaints to the BBB didn't even make a difference and they tried to claim I purchased an oil change/rotation package to explain the past history of documented free tire rotations but could not produce any such paperwork when asked by the BBB - as I knew they couldn't as I didn't purchase any such plan. They furthermore did not honor my request for mediation which is an expectation of a BBB Accredited Member (google BBB accreditation standard) not to mention BBB accreditation standards to "honor promises" and "abide by verbal and written agreements". Their own code of conduct also doesn't seem to matter anymore to them which specifically states all LHM dealerships shall “deliver on promises” and “keep commitments to promises” (google Larry H. Miller code of conduct). All in all, it was incredibly petty for them to stop honoring tire rotations on a car driven so little it needs rotations perhaps every 1 to 2 years at a cost of them of probably $20. I can no longer recommend this location to friends and neighbors – they have no regard for their own code of conduct nor their agreement with the Denver BBB and as I type this I can only wonder if experiences like mine are why the sales area was almost always deserted my last visits there yet you almost have to stand in line at Toyota dealerships (better car, better service). But if you must go there, make sure you get any promises in writing be it for a new car deal or service – don’t count on them honoring anything without that because a handshake, a verbal promise, honoring it in the past, their Code of Conduct, their Guiding Principles and their terms with the BBB doesn’t seem to mean anything there - at least not anymore. More
by J
Employees Worked With
Jodi Cordova; Warren Smith
September 26, 2019
Wish I could delete my previous review, they are excellent I wrote a bad review for them and it was so very very wrong. I can't get into this to delete the review but they really have been excellent with me d I wrote a bad review for them and it was so very very wrong. I can't get into this to delete the review but they really have been excellent with me during an extremely trying time in my life. More
by Dana
Employees Worked With
Walt
September 21, 2019
New Murano I "built a Nissan" and heard back from two dealerships within 2 days. Lisa DiNorcia at Larry H Miller kept in contact with me over the 10 painful days I "built a Nissan" and heard back from two dealerships within 2 days. Lisa DiNorcia at Larry H Miller kept in contact with me over the 10 painful days of figuring out if my beloved 2007 Murano was going to be totaled after an accident. It was and I decided on a new Murano to replace it. I knew what I wanted, she drove one so new the vehicle well and we went from there. From start to finish it took maybe 4 hours to drive off the lot. Rather painless except for the check writing. Thanks to the very welcoming lady in reception! And to the speedy and entertaining Mr. Fairchild in finance. More
by Murano lover
Employees Worked With
Lisa DiNorcia, Mr. Fairchild, lady in reception recently moved here from Big Bear, CA.
September 09, 2019
Service Appointment Oil change, tire rotation, multi point check. I purchased the yearly plan, where I get so many/yr. Very quick appt, thorough, reviewed upcoming mainte Oil change, tire rotation, multi point check. I purchased the yearly plan, where I get so many/yr. Very quick appt, thorough, reviewed upcoming maintenance attention items for next visit. Very prompt, courteous and friendly. More
by Amy
Employees Worked With
Service Manager
