Larry H. Miller Nissan Highlands Ranch

Friendly, great service department. Very helpful and understanding. Takes plenty of time to explain work done. Very helpful and understanding. Takes plenty of time to explain work done. More

The service department took my car in as quickly as they could. I was meet by a service advisor as soon as I drove in. The dealership kept me advised through the process. could. I was meet by a service advisor as soon as I drove in. The dealership kept me advised through the process. More

Service was complete and on time. Service rep was friendly and helpful, as usual. I will recommend this to others if I have an opportunity. Service rep was friendly and helpful, as usual. I will recommend this to others if I have an opportunity. More

Service dept is a mess! ! You literally cannot call and talk to service!! I held for 20 mins and 35 mins. They are understaffed and the service manager doesn’t care, never se ! You literally cannot call and talk to service!! I held for 20 mins and 35 mins. They are understaffed and the service manager doesn’t care, never seen him come out and pitch in when they are short. You just have to wait it out. Not a happy place! More

Salesman has not followed up with sending me a manual for the used Prius I bought a month ago the used Prius I bought a month ago More

First off, Amazing sales team, Definitely a little slow but it was a good experience and easy process. Service is why i’m making it 3 stars. Service behind the scenes looks good. Do everything they are sup but it was a good experience and easy process. Service is why i’m making it 3 stars. Service behind the scenes looks good. Do everything they are supposed to. But when you arrive for an appointment, they are very slow to respond and took about 10 min to greet me when I pulled up. Also they CANNOT communicate. They don’t answer phones when calling them for service and that pretty much forces customers to just show up and ask their questions. I showed up about an hour before they closed with my second vehicle assuming it wasn’t done yet to retrieve my parking pass (wouldn’t answer phone) and to my surprise it was done. They just didn’t call me to let me know. I left the car there and was just going to get it in the morning because of my second car, and unfortunately on my way home, I was involved in an accident disabling my second car. Key takeaways- Sales- AMAZING Service- SLOW, BAD COMMUNICATION I am in no way blaming Nissan for the accident, however, it could’ve been avoided if I didn’t need to drive all the way down to ask a simple question and to retrieve my parking pass because I was told the vehicle should be done early afternoon. Recommendations for nissan- please hire more service people due to 1 or 2 advisors MAX working and please hire more than 1 EV certified technician. and please either have a dedicated person for the phone or make sure calls are answered. More

Trent Gilliard took great care of me for a recall on my Ariya, prompt, outside of the box to get me done even though overbooked. Appreciate it Trent! Ariya, prompt, outside of the box to get me done even though overbooked. Appreciate it Trent! More

Brandon took great care of my vehicle after I hit a deer. The repairs were done in a timely manner and I was kept advised on the process. I appreciated the checkout of my vehicle to ensure it was drivable un The repairs were done in a timely manner and I was kept advised on the process. I appreciated the checkout of my vehicle to ensure it was drivable until the parts came in. More

Good communication. Staff treated me with respect when I asked questions. Didn’t talk down to me because I’m a woman. (Trust me—that is a major pet peeve from interacti Staff treated me with respect when I asked questions. Didn’t talk down to me because I’m a woman. (Trust me—that is a major pet peeve from interacting with auto servicing dealers) Honest, professional, and knowledgeable. Respectful of my time and money. Provided a ride to nearby shops and restaurants while I waited. Highly recommend. More