
Larry H. Miller Lexus Lindon
Lindon, UT
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We were looking for a crossover style SUV and found a very nice 07 RX350 online. It was listed for a great price. We took it for a test drive. We were with Jon. He was a great guy. Very easy to work with very nice 07 RX350 online. It was listed for a great price. We took it for a test drive. We were with Jon. He was a great guy. Very easy to work with, answered all of our questions. Came in the next morning to pick it up and signed all the paperwork with Steve, who was just great. I have never had an easier, more pleasant car buying experience before working with LHM Lexus of Lindon. Thanks guys! More
Kurt was very responsive in the pre-sales process in finding the right Lexus for me and my family. I could always reach him on his cell phone. He was also very helpful in explaining the options availa finding the right Lexus for me and my family. I could always reach him on his cell phone. He was also very helpful in explaining the options available for us on the car. More
My unwavering support of the Lexus brand had never been called into question until the day I brought my '08 ES350 into Lexus of Lindon. I was promptly greeted by a very friendly service representative called into question until the day I brought my '08 ES350 into Lexus of Lindon. I was promptly greeted by a very friendly service representative as I exited my car, and was quickly led to Jason's office. I only needed my safety inspection and emissions test done. After waiting 45 minutes (I was told it would be 20) I checked on the status of my car. Jason then told me that I needed to flush my transmission oil, flush my brake fluid (because it was black and thick), and align my car. My owner's manual has my trans oil listed as 100,000 mile fluid and I am only at 51 thousand miles. The alignment was done 2 weeks previous when I bought my new tires at Les Schwab. I told him this and he back-peddled and blamed the oversight on the new mechanic. He still pushed the alignment and brake fluid flush telling me that my tires would blow out on the freeway without a proper alignment. I refused again and took my car back to Les Schwab to have them fix the alignment. As I told them of my experience at Lexus, Braden at Les Scwab chuckled and said "we hear that alot". They opened the hood to show me that my brake fluid was not black, and was not even dark. They finished checking the alignment and yet again, showed me that I have nothing to worry about. Lexus should know better than to hire such a dishonest human being to represent their product to the Lexus owners in Utah. For any dealership work, I will only bring my car to Lexus of Murray. Otherwise I will stick with Les Schwab for my maintenance needs. Rick Stanton More
Great experience - would totally recommend this dealership to friends. They did a great job of listening to what was important in a vehicle for me and helping me find one that met those needs best dealership to friends. They did a great job of listening to what was important in a vehicle for me and helping me find one that met those needs best. I felt they were trustworthy, efficient, and genuine. More
There was a problem with the tire sensor that no one would help me with, my calls to the dealership were not returned. I took the car to the Murray Lexus and a salesman there helped me that knew exactly would help me with, my calls to the dealership were not returned. I took the car to the Murray Lexus and a salesman there helped me that knew exactly what was wrong and had it fixed in fifteen minutes, wonderful customer service there. I will always go there and not Lindon. Was not a good experience. More
Everyone was fantastic! Everyone treats us with great respect and kindness! Always eager to help, and make us feel cared for! They are all extremely professional. The service from everyone is top notch! respect and kindness! Always eager to help, and make us feel cared for! They are all extremely professional. The service from everyone is top notch! They are all eager to help ensure your satisfaction! In all honesty, we have bought numerous new and used cars during our marriage of 30 years, and in all that time we have NEVER been treated better then at the Lexus dealership! Our first contact with Lexus was actually several years ago with service (Wes Barkell) and he earned our great respect and friendship! Now we have moved to sales, by purchasing our used GX 470 and everything was fantastic there too! Usually sales earns you, you buy, then you work with service and some times you regret ever buying! But with Lexus of Lindon, things just get better and better! We truly enjoy every aspect of this dealership and every employee that works there! Even those you don't directly deal with are kind and helpful! You have the very best costumer service in all aspects! From the people, car wash, loaner cars,and even the delicious hot chocolate, this is truly the best ever! Not to mention the Lexus vehicles are spectacular! I personally am of the opinion, once you've driven a Lexus, you can nerver go back! Thanks EVERYONE! Your the best! We will be back! You've earned life long customers! Sincerely, Daniel & Lea Rios 801-491-7073 riosfamily27@gmail.com More
Sales rep (Jon Henson) was incredible and we loved the car. In addition, Jason (maintenance department in Lindon Lexus) has been great with our young daughter these past three years in taking care of our car. In addition, Jason (maintenance department in Lindon Lexus) has been great with our young daughter these past three years in taking care of our 2001 Lexus while we were living out of the country. More
Orginally offered to change tires, that was taken back, had to pay for second key, not expected on such a nice car, repair needed (after car on lot for 36 days) missing an important interior part, expected had to pay for second key, not expected on such a nice car, repair needed (after car on lot for 36 days) missing an important interior part, expected with a certified car. I have confidience that Kurt Hoerner will resolve these concerns. Over all experience could move to great or disappointing...depending on resolution. Thank you, More
I came to Lexus of Lindon from another state as part of my two day search for a vehicle for my college kid. I only had a couple days to complete the transaction so I didn't have time for the usual back an my two day search for a vehicle for my college kid. I only had a couple days to complete the transaction so I didn't have time for the usual back and forth process. Jonathon Henson met me, listened to what I needed and how I wanted to do business, and he bent over backwards to help make it happen. I'm very pleased with how painless the transaction was and how Mr. Henson was willing to go beyond the call of duty to help make it work. More
Lexus of Lindon is a superior dealership because it is in the Lexus family. However, since the downturn of 2007, it has not been the same. High turnover, change in attitude, sometimes a subtle change, etc. the Lexus family. However, since the downturn of 2007, it has not been the same. High turnover, change in attitude, sometimes a subtle change, etc. I'm sure with the decrease in auto sales, everything was gloomy for a couple years, but that should never have permeated to the customer. But, it did. It has never really righted itself. Certainly, before at Lexus of Bellevue (WA) and Lexus of Lindon (UT) it was an unqualified impeccable experience. That has deteriorated in Lindon, UT. Maybe it's a permanent change. I cannot recommend Lexus now without saying, "It used to be unbelievable, now it's good." More