Larry H. Miller Lexus Lindon
Lindon, UT
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Don't go anywhere else Glen and Jason were the best to work with. They got me my monthly price I wanted and really went above and beyond to get me my new car! I highly recom Glen and Jason were the best to work with. They got me my monthly price I wanted and really went above and beyond to get me my new car! I highly recommend Larry H Miller to anyone looking to get into a sweet new Lexus! Thanks again guys! More
Disappointed We have been servicing our car at Lexus of Lindon since we moved from Southern California 9 years ago. In fact, we are on our third Lexus simply beca We have been servicing our car at Lexus of Lindon since we moved from Southern California 9 years ago. In fact, we are on our third Lexus simply because of the service we received. I was sadly disappointed when I took the car in last Friday. There was no personalized service as I had become accustomed to. My key was taken by the "concierge", I was rushed into the waiting room and there I waited. I did not even speak to a service advisor until the service was completed, and then it was like he didn't even know who I was or what I wanted. I have written multiple letters full of accolades not only to the Lindon dealership, but to the main office in Torrance. I used to feel as though the service advisor was sincerely happy to see me. Not any longer. I see below an area to indicate the employee's names that I worked with. Sadly, no one gave me their name. Lexus service has really gone downhill, almost to the point of falling off a cliff. PS, I would also like to recommend a dress code. The "concierge" was wearing white knitted tights and a short sweater. Perhaps appropriate when having coffee with friends, not so much when you are working at a premier dealership. More
The Best dealership I have worked with I never thought I would buy from a dealership again after so many bad experiences, but after going through this dealership, I will never buy from anyo I never thought I would buy from a dealership again after so many bad experiences, but after going through this dealership, I will never buy from anyone but them. John Henson and John Romney both were tremendous in following up and finding me the perfect car and doing everything they could to take care of me, as well as their whole staff being helpful. The best dealership I have ever come across More
Great service....you made us very LOYAL My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sen My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sent us a coupon for Spring cleaning for 139 dollars off so she chose to have that done as well. Kyle walked her out to the car at the end and treated her with such courtesy. When she got in the car she thought she had gotten in the wrong vehicle: it looked like new inside and out. The leather treatment and interior cleaning was unbelievable and the complete vacuuming and outside washing made our car feel and look like new. The coupon made it a particularly great deal and introduced us to this service which we did not know you had. My wife called me when I was out of town and raved about the experience and how she was treated. This really made up for some unhappy experiences we had three years ago with the service manager who was transferred or terminated. Your new team is top of the line and we are now very happy and loyal Lexus of Lindon customers. I teach customer loyalty workshops...loyal customers are much different than merely satisfied customers. You have made us loyal. Thank you. More
Art called me a liar, and threw me out of his office I have purchased five vehicles from this dealership (guess I'm a slow learner), and I have never had a good experience. I LOVE my Lexus RX 350, it is I have purchased five vehicles from this dealership (guess I'm a slow learner), and I have never had a good experience. I LOVE my Lexus RX 350, it is the perfect car for me, but sadly Miller has the corner on the Lexus dealerships in Utah. I pay cash for my vehicles and traded in my favorite most recent 2011 for a new 2013 because I was told the new model had the safety features I felt very important, and I wanted a heated steering wheel, which I was also informed was stock on this year's model. After sacrificing the color I wanted, the interior I preferred, etc., I drove it home somewhat pacified because the safety features would be there, specifically the "driver alert" (no one could actually give me the official name - so I call it drowsy driver alert). I could not find these features in the vehicle, so I returned to the dealership to inquire, and then the saga quickly turned sour. I had been informed by my salesman, Ken, the sales manager, Darrel (I believe), and another salesman that like the sedans and the larger SUV, these features were all included in "the safety package". After much scrambling and back pedaling, and finally meeting with Art, current site manager these astute salesmen discovered that not only does the RX 350 not have these features, but at this juncture there are no plans in the future to include them. Art then informed me that my salesman informed me of this, and in the presence of my daughter, I had told him "it was not important". I have two children involved in separate roll-over car accidents as passengers when the driver went to sleep at the wheel and both were severely injured, requiring open brain surgery, one of whom is still severely handicapped and requires a permanent residential care facility. The only reason I considered the change, and the added expense, was these safety features which were represented to me to be included. It was at this point, after several discussions that Art told me I was a liar and informed me "this conversation is over, you can leave my office". This is my fourth new Lexus, and I love the vehicle, but I certainly will never return to a dealership in Utah to be disrespected in this manner. More
First Service Experience This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even showed me a few features about the car that I didn't know about. They gave me a 'lender' car while mine was being repaired which was very helpful. Great service. More
Routine Service A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of additional problems and charges can be suspect with some dealerships or independent mechanics, but confidence has never failed in this regard with Lexus service. Trust and capability are two qualifiers for return service, so I continue to return to Lexus. Because the water pump needed to be replaced, my wait would be extended for hours. Trevor immediately arranged for a temporary vehicle for me to use during the interim. When I purchased the pre-owned vehicle, I also purchased an extended warranty with Land Mark. Trevor took care of the negotiations with this company, and it was a stubborn negotiation. Trevor's persistence for 2 hours proved a positive outcome in my behalf. More
Great service One of the reasons I drive to Lexus of Lindon is their excellent service. They are punctual and friendly with their appointments and treat me the same One of the reasons I drive to Lexus of Lindon is their excellent service. They are punctual and friendly with their appointments and treat me the same as the day I purchased my 2008 Lexus RX350. More
Excellent Dealership I recently purchased a new Lexus LX 570. We were debating between a Mercedes and a Lexus and we had a wonderful experience at this dealership. Garret I recently purchased a new Lexus LX 570. We were debating between a Mercedes and a Lexus and we had a wonderful experience at this dealership. Garret & John were very friendly and professional. They went above and beyond to work with us. Garret followed up a week later just to make sure I love my vehicle, which I do. I had a great experience and would recommend them to anyone! More
Great Servuce! They repaired all that was recommended and did a great job! I will certainly recommend your services! Thank you! Thank you! Thank you! SUS S They repaired all that was recommended and did a great job! I will certainly recommend your services! Thank you! Thank you! Thank you! SUS S More