Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Larry H. Miller Lexus Lindon
Lindon, UT
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 425 reviews
June 15, 2014
Great service....you made us very LOYAL My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sen My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sent us a coupon for Spring cleaning for 139 dollars off so she chose to have that done as well. Kyle walked her out to the car at the end and treated her with such courtesy. When she got in the car she thought she had gotten in the wrong vehicle: it looked like new inside and out. The leather treatment and interior cleaning was unbelievable and the complete vacuuming and outside washing made our car feel and look like new. The coupon made it a particularly great deal and introduced us to this service which we did not know you had. My wife called me when I was out of town and raved about the experience and how she was treated. This really made up for some unhappy experiences we had three years ago with the service manager who was transferred or terminated. Your new team is top of the line and we are now very happy and loyal Lexus of Lindon customers. I teach customer loyalty workshops...loyal customers are much different than merely satisfied customers. You have made us loyal. Thank you. More
by Kevinrmiller
Employees Worked With
Kyle and maybe Trevor?
June 13, 2014
Art called me a liar, and threw me out of his office I have purchased five vehicles from this dealership (guess I'm a slow learner), and I have never had a good experience. I LOVE my Lexus RX 350, it is I have purchased five vehicles from this dealership (guess I'm a slow learner), and I have never had a good experience. I LOVE my Lexus RX 350, it is the perfect car for me, but sadly Miller has the corner on the Lexus dealerships in Utah. I pay cash for my vehicles and traded in my favorite most recent 2011 for a new 2013 because I was told the new model had the safety features I felt very important, and I wanted a heated steering wheel, which I was also informed was stock on this year's model. After sacrificing the color I wanted, the interior I preferred, etc., I drove it home somewhat pacified because the safety features would be there, specifically the "driver alert" (no one could actually give me the official name - so I call it drowsy driver alert). I could not find these features in the vehicle, so I returned to the dealership to inquire, and then the saga quickly turned sour. I had been informed by my salesman, Ken, the sales manager, Darrel (I believe), and another salesman that like the sedans and the larger SUV, these features were all included in "the safety package". After much scrambling and back pedaling, and finally meeting with Art, current site manager these astute salesmen discovered that not only does the RX 350 not have these features, but at this juncture there are no plans in the future to include them. Art then informed me that my salesman informed me of this, and in the presence of my daughter, I had told him "it was not important". I have two children involved in separate roll-over car accidents as passengers when the driver went to sleep at the wheel and both were severely injured, requiring open brain surgery, one of whom is still severely handicapped and requires a permanent residential care facility. The only reason I considered the change, and the added expense, was these safety features which were represented to me to be included. It was at this point, after several discussions that Art told me I was a liar and informed me "this conversation is over, you can leave my office". This is my fourth new Lexus, and I love the vehicle, but I certainly will never return to a dealership in Utah to be disrespected in this manner. More
by degraffsam
Employees Worked With
Art
May 12, 2014
First Service Experience This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even showed me a few features about the car that I didn't know about. They gave me a 'lender' car while mine was being repaired which was very helpful. Great service. More
by dfotheringham
Employees Worked With
Geoff/service manager
May 06, 2014
Routine Service A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of additional problems and charges can be suspect with some dealerships or independent mechanics, but confidence has never failed in this regard with Lexus service. Trust and capability are two qualifiers for return service, so I continue to return to Lexus. Because the water pump needed to be replaced, my wait would be extended for hours. Trevor immediately arranged for a temporary vehicle for me to use during the interim. When I purchased the pre-owned vehicle, I also purchased an extended warranty with Land Mark. Trevor took care of the negotiations with this company, and it was a stubborn negotiation. Trevor's persistence for 2 hours proved a positive outcome in my behalf. More
by chgdag
Employees Worked With
Trevor Cook
April 20, 2014
Great service One of the reasons I drive to Lexus of Lindon is their excellent service. They are punctual and friendly with their appointments and treat me the same One of the reasons I drive to Lexus of Lindon is their excellent service. They are punctual and friendly with their appointments and treat me the same as the day I purchased my 2008 Lexus RX350. More
by stephenrenmorgan
Employees Worked With
Geoffrey Chadwick
April 15, 2014
Excellent Dealership I recently purchased a new Lexus LX 570. We were debating between a Mercedes and a Lexus and we had a wonderful experience at this dealership. Garret I recently purchased a new Lexus LX 570. We were debating between a Mercedes and a Lexus and we had a wonderful experience at this dealership. Garret & John were very friendly and professional. They went above and beyond to work with us. Garret followed up a week later just to make sure I love my vehicle, which I do. I had a great experience and would recommend them to anyone! More
by nottosen
Employees Worked With
Garret & John
April 15, 2014
Great Servuce! They repaired all that was recommended and did a great job! I will certainly recommend your services! Thank you! Thank you! Thank you! SUS S They repaired all that was recommended and did a great job! I will certainly recommend your services! Thank you! Thank you! Thank you! SUS S More
by LkSn
Employees Worked With
Trevor & Doji
April 03, 2014
Work was completed in time period proposed. Appreciate loaner car as we had to come in from out of town and length of work to be done. As always, outstanding service since we purchased 2 Lexus vehicles f loaner car as we had to come in from out of town and length of work to be done. As always, outstanding service since we purchased 2 Lexus vehicles from the Lindon dealership. More
by utrnikas13
Employees Worked With
multiple
February 27, 2014
Great service, Informs me of issues with my vehicle. Work performed has always been superior. John is very good to work with and listens to our concerns and accommodating to our requests. We thank h Work performed has always been superior. John is very good to work with and listens to our concerns and accommodating to our requests. We thank him for his friendly service. More
by wcraynor
Employees Worked With
John Fabbi
October 28, 2013
My experience with your dealership was primarily with Garret Ferrai. He was very prompt, attentive, friendly and professional in first finding me a vehicle that both met my needs and budget. He then help Garret Ferrai. He was very prompt, attentive, friendly and professional in first finding me a vehicle that both met my needs and budget. He then helped me through the purchase process. He was outstanding! The other person I dealt with was in your finance department and he was also very nice and professional. Overall it was a great expeience and I am very happy with my "new" vehicle. Thank You! Eric Lassig More
by Eric1964
Employees Worked With
Garret Ferrari
