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Larry H. Miller Hyundai Peoria - Service Center

Peoria, AZ

4.7
1,435 Reviews

1,435 Reviews of Larry H. Miller Hyundai Peoria - Service Center

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August 31, 2022

Over all good only concern is that they noted that my tires were over inflated on the paper work but never corrected them to the correct PSI, they could have let some air out and filled them with nitroge More

by rtillapaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Larry H. Miller Hyundai Peoria responded

Hello, thank you for bringing this to our attention. This sort of feedback is perfect for us to make slight improvements to our customer service process, I appreciate the time you took to leave this review. If you would like to discuss this further, please feel free to reach out to the dealership at your convenience. We would be happy to discuss what could have been done better and what we can do going forward. Thank you for choosing our dealership! - Rick Trinkl, General Manager (480) 887-8450

August 31, 2022

Took our Kona in yesterday to be serviced. We left it for the day, and when we went to pick it up our service advisor had left for the day. He did tell us that a part needed to be ordered to f More

by RV & SS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Castleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

RV & SS responded

Update, Mark did call and apparently was quite short and not very friendly over the phone. When told about our experience when we picked up the car, his response was simply, "Oh." No apologies, zip, zero, nada.

August 28, 2022

Service excellent but it took too long Had to leave SUV overnight even though I had an appointment More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Nadjalin
Aug 29, 2022 -

Larry H. Miller Hyundai Peoria responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Rick Trinkl, General Manager

August 26, 2022

Found out on arrival that we had to leave the car overnight (did get a Lyft ride home). Also were told that the GPS issue would require an update, and the dealership could not do it. It would h More

by PaulaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris DiPiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Yinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a great review. We are glad to have provided you with a ride home and back. Our team is happy to have given your vehicle the service it needed in a prompt manner. Please let us know if there is anything else we can do for you. - Rick Trinkl, General Manager

Aug 26, 2022 -

PaulaD responded

This had nothing to do with Chris our salesperson. He's been wonderful from day one! That's why we bought "2" cars from him on the same day to begin with! This is strictly a knock on the service department and how we're being handled!! Something needs to be done or we'll NEVER buy another Hyundai!

August 26, 2022

The best service experience I have had. Previously I got service done from another dealer and car was on verge of engine failure. Larry Miller service was perfect and made sure I got the ca More

by shantanukashyap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

August 25, 2022

Service completed as expected and in less time than expected and less cost. Provided transportation so I didn’t have to wait at the dealer. Excellent experience! More

by Bizwalton
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for that positive review! We are always excited to help service your vehicle and keep you updated on the process. Please come back if you need anything else. - Rick Trinkl, General Manager

August 25, 2022

Ana my service adviser did an amazing job. I have been at this dealership since 2010 and have never left a review. More

by Debrakaye49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Nadjalin
Aug 26, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. If there is anything else we can do for you let us know. - Rick Trinkl, General Manager

August 25, 2022

I had difficulty getting my Tucson in for service at the appointment time due to a dead battery. Appointment was rescheduled for later while I was waiting for a jump or tow. Despite the delay, work was comp More

by Bglenn1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

August 24, 2022

My Santa Fe Hybrid's issue was supposed to require a day to day and a half to resolve, but thanks to Justin and one of his service staff, it was done in just a few hours. My wife and I can now drive to see More

by BobfromSunCity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the service your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

August 23, 2022

Work was completed timely and professionally. Waiting area was clean and comfortable. My service agent was helpful, informative, and outlined what to expect at my next service. The cost was wh More

by Kfervin54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for the positive review. Our team was happy to have repaired your vehicle in a timely manner. I will make sure to give them the recognition they deserve. Please let us know if there is anything else you need. - Rick Trinkl, General Manager

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