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Larry H. Miller Hyundai Peoria - Service Center

Peoria, AZ

4.7
1,435 Reviews

1,435 Reviews of Larry H. Miller Hyundai Peoria - Service Center

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September 21, 2022

Always excellence in service delivery in my three year relationship. My go to Service Advisor Melissa is amazing to work with and who focuses on and has perfected the customer care experience. Her dedica More

by philj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for that positive review! We are always excited to help service your vehicle and keep you updated on the process. Please come back if you need anything else. - Rick Trinkl, General Manager

Sep 21, 2022 -

philj responded

Thanks Rick! Once again, it is Melissa in Service Department that keeps me coming back. Outstanding customer experience and attention to customer care. Please let her know! Regards Phil Jackson

September 18, 2022

Service advisors promptly met me and reviewed what would be done for my car service. Car returned without issue and was spotless as well as oil change and tire rotation. I drive 40 miles to Larry Miller dea More

by Mister C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Sep 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

September 17, 2022

Brought my car in for a 10:00 appointment for front brakes. They also did brake fluid and coolant flushes. It took 4 1/2 hours. Four and a half hours I waited!! Charged me $143 for a 7 minute coolant f More

by petemic
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashleigh Ray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Hello, Pete. Thank you for taking the time to leave this review. It is understandably frustrating when your service takes longer than expected. My apologies that we didn't do a great job communicating about the work as it was being completed and how long it would take. Diagnosing the vehicle, replacing the brakes, turning the rotors, replacing the brake fluid, and flushing the coolant is a lengthy repair. That is why we offered you a ride and you went to breakfast. Thank you for the feedback so that we can work on being better communicators. - Rick Trinkl, General Manager, (480) 887-8450

September 17, 2022

Good service. Good people. Work done on time. Online appointment works great. New waiting area is light and organized. More

by hpgourmet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Hillan
Sep 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for that positive review! We are always excited to help service your vehicle and keep you updated on the process. Please come back if you need anything else. - Rick Trinkl, General Manager

September 16, 2022

Being made to wait for over 15 min when you have a service appointment is not acceptable More

by Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Sutton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Hello, thank you for this feedback. I would love to speak with you to see where the hang-up may have been caused and to address your concern myself. Please reach out to me at your earliest convenience, I look forward to hearing from you. - Rick Trinkl, General Manager, (480) 887-8450

September 16, 2022

MELISSA takes great care of me every time had a oil change and a recall today and got out in a timely manner with my full report of future things to get done. GREAT Service More

by Dblommaert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. I will ensure they get the recognition they deserve! Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

September 14, 2022

She took care of the wife's car worked with us on the bill. first time she was my advisor, she passed the test. We have been coming here over 15 years More

by Steelers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

September 14, 2022

Once again great service buy Melissa Sutton! !! The dealership is very fortunate to have her as an employee! More

by fpatton955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

September 11, 2022

Great service, attentive and courteous staff and very modern facility. Will continue to bring my car here for the foreseeable future. More

by anthonyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

anthonyb responded

Thank you.

September 11, 2022

I appreciated the fact that Ashley was knowledgeable about my specific concerns and listened to me providing great Customer Service. The experience resulted in me driving out with a smoother riding car More

by Freedom Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

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