Larry H. Miller Hyundai Peoria - Service Center

Keeping a great attitude and providing excellent customer service in a difficult environment is why I keep coming back. I am sure it will be even better in the new facilities. service in a difficult environment is why I keep coming back. I am sure it will be even better in the new facilities. More

My car suddenly experienced engine trouble and was not driveable. Service got me right in without and appointment a had the car back on the road in one day. Outstanding service and helped on cost of expe driveable. Service got me right in without and appointment a had the car back on the road in one day. Outstanding service and helped on cost of expensive repairs too!!! More

Tim was very helpful and informative. Service was completed in advised amount of time with no waiting. Would recommend to my friends and family. Thank you. completed in advised amount of time with no waiting. Would recommend to my friends and family. Thank you. More

Tim is my go to guy when it is time for service or if I have a problem. He is a great service person and Is so friendly and last time I even got out of there much faster than I expected. have a problem. He is a great service person and Is so friendly and last time I even got out of there much faster than I expected. More

I have found on a number of visits Chris would go beyond what I consider normal service.IE: My car had a problem, [would not go over 25 MPH] this happened just before closing at Miller;s, he had a se beyond what I consider normal service.IE: My car had a problem, [would not go over 25 MPH] this happened just before closing at Miller;s, he had a service man wait till my tow got there, fixed the problem in about 10 minutes and I was a happy camper. On my last visit my rear door was out of line, he adjusted the striker plate at no cost. He has never tried to sell me service that I did no really need. Has always tried to get finished in a Mim. of time. More

My service rep was interested in my complete satisfaction and was eager to address all my concerns. The only reason I gave a 4 rating on price was that the service I received could have been purchased elsew and was eager to address all my concerns. The only reason I gave a 4 rating on price was that the service I received could have been purchased elsewhere for a little bit less. More

Tim Hodder Has been my service rep the last two times and he has been outstanding not only in the time he took to check car out , but in leading me to the waiting area, and when the car was ready explain exa he has been outstanding not only in the time he took to check car out , but in leading me to the waiting area, and when the car was ready explain exactly what was done and show me to my car. He treated me as if I was special Make sure you keep him on he is great More

Dirk always communicates effectively and doesn't try to sell us anything we don't need. He is courteous and respectful and I trust his insight. to sell us anything we don't need. He is courteous and respectful and I trust his insight. More

A few months ago, I assisted my daughter in buying her first car on her own. She purchased a 2012 Hyundai Elantra. Because this particular dealership is easily an hour from where we live we agreed to take first car on her own. She purchased a 2012 Hyundai Elantra. Because this particular dealership is easily an hour from where we live we agreed to take delivery that day. 3 hours later and after several nudges, we were finally presented with the keys to the car. It wasn’t until we arrived at home that we notice surface damage to one of the rims. The sales manager would only agree to split the COST of the rim. Later the customer service manager (Mr T) assured me that he met with the dealership’s General Manager (GM) and would do what ever was needed to make us happy. I told him that because of the distance I didn’t want any glitches. I wanted to know the exact cost and assurance that the rim would be in stock. He called me back with a date and time to bring the car in for this service but offered no price. I left work early to show up at the dealership at the designated time. The service representative was only aware that according to the computer, I had an appointment to replace the rim but knew nothing about who made the appointment or anything about my prior conversations with Mr T. He then told that the rim was not in stock, that they could order one and have it in a few days. He could not tell me what our cost would be, and said to talk to Mr T. Mr T said he had no idea and sent me back to the service counter. I finally got them together and they agreed that someone would call me once they knew the cost. Upset at missing work and driving the 2 hours there and back, I called to speak with the GM. He was unavailable so I left a message for him to call me. He has never responded. I then got a call from Mr T who told me the cost would be $495 for the rim. Experience tells me that this price in no way is reflective of their dealer’s cost. I found an OEM rim for less than half that amount. I will save the travel time and money, and just have it mounted locally. Ironically, as I left the dealership that day I personally witnessed an employee cut a corner and scrape another car’s rim. We love the car. However once we agreed to purchase the car, all we’ve received is lip service. In no way would I recommend this dealership. I feel bad that this happened to my daughter on her first real car purchase. More