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Larry H. Miller Hyundai Peoria - Service Center

Peoria, AZ

4.7
1,430 Reviews
Call Service Center (480) 865-3988

1,430 Reviews of Larry H. Miller Hyundai Peoria - Service Center

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July 25, 2024

Very poor customer service and very poor communication. They need to get better at this. More

by bobbyalldis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All
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Jul 26, 2024 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to share your feedback with us. We apologize that we fell short of your expectations in terms of customer service and communication. We take all feedback seriously and are truly sorry that you had a poor experience with us. We're committed to providing excellent service and clear communication to all our customers. We will take your feedback as an opportunity to improve our processes and ensure that we're providing the level of service you deserve. If you would be willing, could you please provide more details about your experience, including the specific issues you faced with our customer service and communication? This will help us to identify areas for improvement and make changes to prevent similar issues in the future. Again, we apologize for the inconvenience you've experienced and appreciate your feedback. We hope to have the opportunity to serve you better in the future. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai Peoria www.larrymillerhyundai.com 8425 W. Bell Rd. Peoria, AZ 85382 Larry H. Miller Genesis Peoria www.larrymillergenesis.com 17336 N 84th Ln, Peoria, AZ 85382

July 25, 2024

I buy cars from you and you service them. If I keep coming back, your folks must be doing their jobs and are pleasant to deal with. More

by phxseaotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts
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Jul 26, 2024 -

Larry H. Miller Hyundai Peoria responded

Aww, thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that our team has been able to provide you with excellent service and a pleasant experience. We're grateful for customers like you who come back to us time and time again. We'll keep working hard to make sure your next visit is just as great!

July 25, 2024

I was able to track the progress of my at car the entire time it was at the dealership. They provided a complete breakdown of the status of my vehicle and any service that they felt needed to be done. Great More

by maarmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro in service
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Jul 26, 2024 -

Larry H. Miller Hyundai Peoria responded

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that our team was able to keep you informed throughout the service process and that you were pleased with the work done on your vehicle. We appreciate your loyalty and look forward to serving you again in the future!

July 24, 2024

My car feels like new again. Thank you to Mark for always providing excellent service. More

by TrayMonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2024

Amazing looking shop! Always friendly…. Ashley ray is the best!!!! Super communicative and attentive to details!! More

by Je.asap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Larry H. Miller Hyundai Peoria responded

Wow, thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience at our shop and that Ashleigh Ray went above and beyond to make sure you felt welcome and well taken care of. We're so grateful to have team members like Ashleigh Ray who embody our values of friendliness and attention to detail. We'll be sure to pass along your kind words to her and look forward to serving you again in the future! Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai Peoria www.larrymillerhyundai.com 8425 W. Bell Rd. Peoria, AZ 85382 Larry H. Miller Genesis Peoria www.larrymillergenesis.com 17336 N 84th Ln, Peoria, AZ 85382

July 23, 2024

I called 4 times on sat and the girl said someone would call back and never received a call. I took my car in and sat in the Bay Area for 10 minutes and nobody came out so I had to go in and still waited a More

by Jabjaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Castleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear about the poor experience you had at our dealership on Saturday. I'm disappointed to hear that our staff didn't follow through on their promises and you were left waiting for a call back, and then again when you arrived at the service bay. I apologize for the inconvenience and frustration this caused you. We value your business and understand that our service fell short of your expectations. I want to assure you that we are taking immediate action to address these issues. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai Peoria www.larrymillerhyundai.com 8425 W. Bell Rd. Peoria, AZ 85382 Larry H. Miller Genesis Peoria www.larrymillergenesis.com 17336 N 84th Ln, Peoria, AZ 85382

July 23, 2024

Ashleigh was very knowledgeable and helpful. Said what she was doing and had it done. I would recommend Larry Miller Hyundai More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 21, 2024

Dustin is always so easy to work with and never makes the experience bad at the dealership. More

by jshore090789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Larry H. Miller Hyundai Peoria responded

Thanks for bringing your car in! We appreciate your business and are always here to help keep your vehicle in great condition.

July 20, 2024

Thank you very much for performing a complimentary multi-point inspection on my vehicle in such professional manner. Very satisfied with results. I’m very pleased how you treat me during my waiting ti More

by Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Larry H. Miller Hyundai Peoria responded

We're thrilled to hear that your experience was top-notch! If you need any future work done on your car, please don't hesitate to bring it back - we'd be happy to take care of you.

July 20, 2024

Great job guys, thank you very much. Brought our car in for maintenance oil, change and rotation tires, and a good check up. More

by keithyamaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Jul 23, 2024 -

Larry H. Miller Hyundai Peoria responded

Thank you for trusting us with your car's maintenance. We're happy to have you back on the road with a well-maintained vehicle.

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