Larry H. Miller Genesis Peoria - Service Center

This was such a pleasant experience. I appreciate the efficiency and timely manner this service center provides. I appreciate the efficiency and timely manner this service center provides. More

Josh provided excellent service, the work went very well, all was good, we really appreciate it all was good, we really appreciate it More

Josh did a great job getting the car in and out in a timely manner. Really picked up where safelight dropped the ball. The loaner car was a god send. timely manner. Really picked up where safelight dropped the ball. The loaner car was a god send. More

Josh Wells is not a very professional service consultant. In fact, Larry H Miller should review the quality of their people who interact with Genesis owners because the owners are not treated like they would In fact, Larry H Miller should review the quality of their people who interact with Genesis owners because the owners are not treated like they would be at a BMW or Mercedes Dealership. In my case, I received a recall notice for my GV80, I made an appointment online, went to LHM at the scheduled time and was told 5 others were ahead of me and I would have to wait over 5 hours. Note: the note from Genesis said the recall procedure was only an hour to an hour and a half. Seriously, wouldn't you think Josh or someone else would have contacted me? Or offered to pay my gas. You pay $85k or more for their cars and you get horrible horrible service. And it was not the first time. Both the service manager and Josh should be fired. More

Horrible experience with this dealership service team! Bought a brand new Genesis, then 3 days later part of the handle falls off (shouldn’t have even happened to begin with). Called the guy that sold me Bought a brand new Genesis, then 3 days later part of the handle falls off (shouldn’t have even happened to begin with). Called the guy that sold me the car(Matt) to tell him. Got no response or call back. Then finally went in the dealership myself and told them the issue. I waited a week, no calls, so I called back to check in and nothing was done to get it fixed and no word was put in. Waited another week then yet again I had to call to see what was going on. Nothing had changed still no part. Then Amanda got on the phone and said the part had just got in to parts, keep in mind two weeks since I’ve called, and she said it should take about another week maybe max two to get painted. Wait two weeks no calls yet again. So I called back and again they said they had just got the part in and it’s getting painted, but that part had gone into painting almost three weeks ago…??? Until I went in to the genesis store and demanded my part is when I finally got it and such a small piece that shouldn’t even had fallen off to begin with took more than a MONTH! Basically, do yourself a favor and go over to another genesis dealership because this shop doesn’t know that a phone works both ways and won’t take your cars issue seriously. And if you have Amanda helping you, I’m sorry in advanced. She is nothing but a liar and lazy! Also spoke to the manager and he said he was going to call me back the next day after my part got fixed and I specially told him “are you actually going to call me back or are you taking down my phone number for fun” he said he was going to and I genuinely believed him, but as it turns out the whole entire team is a bunch of liars feeding people xxxxxxxx and mistaking us for fools. More

Josh was great. He is very helpful and explained all that was being performed on my vehicle. He is very helpful and explained all that was being performed on my vehicle. More

ALWAYS a great experience! Josh explained everything clearly, the sidestep install we requested was taken care of beautifully and we are very happy. Josh explained everything clearly, the sidestep install we requested was taken care of beautifully and we are very happy. More

Josh was great…the dealership is comfortable to wait. Everyone was very nice. Nice amenities. Everyone was very nice. Nice amenities. More