Larry H. Miller Genesis Peoria

The necessary repair was correctly accomplished and a reasonably good car wash was done. I felt rushed to sign and leave, every comment I made or question I asked was interrupted or dismissed. The owne reasonably good car wash was done. I felt rushed to sign and leave, every comment I made or question I asked was interrupted or dismissed. The owners manual says the very expensive tires should be rotated at 8000 miles. I asked why this wasn’t done at the first service and was told we don’t do that. Now over 17000 miles and still not done even once? Does the dealership have the right to simply decide to not do a particular part of the documented required services? Guess I’ll have to pay to have it done but I’ll remember it when shopping for our next vehicle. The final document I received mentions providing and discussing an inspection sheet which didn’t happen. More

Took my Gv70 in for service on 8-31 for scheduled maintenance. The sticker the dealership put on the windshield said next service due 10,600. The vehicle had 11,100 miles on it. I had been receiving maintenance. The sticker the dealership put on the windshield said next service due 10,600. The vehicle had 11,100 miles on it. I had been receiving emails and notices on my vehicle screen that service was due. After a 90 minute drive to dealership I was informed that service was not due in 13,000 miles. Fortunately I had purchased one free oil change when I purchased the car so used it rather than drive back again in a few months. I sent an email to the dealership and received an electronic response that I would be contacted by the dealership. Was never contacted. I have had my two Genesis in a total of three times and in each case service interval was not reset so by the time I got home received an email that service was due. Ashleigh was great but the rest of the service team flunk badly More

Ashleigh and Josh were great. Got me in as soon as I arrived. Kept me informed of how the diagnostics were progressing. Out in less than an hour. First experience with the service Got me in as soon as I arrived. Kept me informed of how the diagnostics were progressing. Out in less than an hour. First experience with the service department and very impressed. More

Excellent service from buying the car at LMH to getting it serviced. I have a Genesis dealer very close to me BUT I choose to make the extended trip to Larry Miller because of their customer service. Ashle it serviced. I have a Genesis dealer very close to me BUT I choose to make the extended trip to Larry Miller because of their customer service. Ashleigh and Josh in the service dept. did a very nice job. More

My wife and I have been putting off buying a new car mainly because we hate dealing with the sales people. We called the Larry Miller dealership and we’re lucky to get Marisa to help us. Marisa was very mainly because we hate dealing with the sales people. We called the Larry Miller dealership and we’re lucky to get Marisa to help us. Marisa was very friendly, amazingly knowledgeable, and most of all, efficient. She answered all of our questions and pointed our all the features of the various Genesis GV80 models without any pressure or sales gimmicks. This was certainly not the first new car we’ve purchased but it was by far the easiest and best experience we’ve ever had and we have Marisa to thank. If you are considering a Genesis, Larry Miller is a great dealership and if you’re looking for an honest salesperson we highly recommend you use Marisa Balderez. More

Service was outstanding. Very friendly and courteous. I didn’t have to wait and was kept up to date on status of my vehicle. Very friendly and courteous. I didn’t have to wait and was kept up to date on status of my vehicle. More

My 2022 Genesis GV80 is 8 months old. The vehicle is stalling while driving. Imagine losing power while driving your vehicle in traffic with your family in the vehicle. The first o The vehicle is stalling while driving. Imagine losing power while driving your vehicle in traffic with your family in the vehicle. The first or second time I took the vehicle to Larry H. Miller Genesis, they were able to replicate the issue "three times", according to the Service Department. But because no "error code" or "trouble code" was generated, they returned the vehicle to me. The Service Department offered that other GV80 owners were having a similar issue. I made multiple contact attempts to Management at Larry H Miller Genesis (Rick Trinkl, Robert Smith) without response in order to get their Service Department to take this matter seriously. I contacted Genesis Corporate and got a response. Genesis Corporate spoke to a person in the Larry H. Miller Genesis Service Department who said that they were NOT able to duplicate the issue. Hmm. So I sent my Invoice to Genesis Corporate as the invoice documented that the Service Department stated that they were able to replicate the issue. Genesis Corporate has been dealing with the retailer on my behalf in order to get this serious matter resolved. I’m very disappointed in the poor level of service from this dealership and their lack of care related to this serious matter. More

This was my first visit to this dealer. I had an appointment to buy my G80 out of lease. We arrived early for our appointment but Marisa who walked us throug the initial paperwork, then I had an appointment to buy my G80 out of lease. We arrived early for our appointment but Marisa who walked us throug the initial paperwork, then took us to the lounge to wait until finance was free. Shortly later we saw the fonance officer. He jad all papers ready. We completed the purchase. We left in less than two hours, owing our G80 freshly washed, serviced, and vacuumed. Everyone was helpful, informed, and pleasant. I expect to continue my relatuinship with LH Miller indefinitely. More

Marisa was very informative, knowledgeable and courteous. She answered all the questions I had and made buying a GV70 enjoyable. Honestly I don’t think anyone could do a better job and I highly recommend her She answered all the questions I had and made buying a GV70 enjoyable. Honestly I don’t think anyone could do a better job and I highly recommend her. More

We worked with Dakota to purchase our vehicle. He was courteous and knowledgeable of the product. The entire process was quick and efficient. He was courteous and knowledgeable of the product. The entire process was quick and efficient. More