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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.6
1,649 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,649 reviews

April 24, 2024

The service has slipped. My appointment was for 130 and my car was t taken back till 240. Staff didn’t seem to care. Quick Lane used to be wonderful now it’s just like every More

by lynnraeadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown-never said her name
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May 04, 2024 -

Larry H. Miller Ford Mesa responded

I really appreciate you taking the time to write this review. Feedback from our loyal customers certainly holds weight. It is unfortunate to hear that your opinion of our service department has been reduced due to long wait times and lack of care. I'd appreciate the opportunity to understand your frustrations better to ensure everything was handled properly. Please call me at your earliest convenience, and we can get this sorted out together. - Anthony Judge, General Manager, 480.530.9510

April 24, 2024

Chris did an amazing job assisting me! I recommend this location. I’m appreciative of how good and quick I was taken care of. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
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April 21, 2024

I was very impressed on their attitude and approach to customer care and customer service. LHMF treated me like I had been a life long dealership customer not just an another FORD customer. That speaks v More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Harney, Katlynn Artz, Justin Frier, Fernando Pacheco, Rod Mills, John Bond, David Du Vall, Jim Cortina, Derek Ironside, Paul Baron
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April 20, 2024

The best thing was dealing with Tanner. Good employee. There were errors made by some folks but Tanner made it good. More

by Tubbs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner Keller
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April 20, 2024

Joshua was amazing. He took care of everything and got me a Lyft both ways. More

by emmaherndz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fritz
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April 20, 2024

Friendly staff Jose Bracamonte is awesome and highly recommended and very knowledgeable when it comes to vehicle information More

by Hayansupaman33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Bracamonte
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April 19, 2024

They were very helpful specially Omar. He did a good job in the paperwork and how I find the vehicle and to finish the work. Also, the finance Sam he did good job too. More

by Khalil Ahmad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omer hossiny
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April 19, 2024

Always pleased with my experiences whenever I bring my car in. Special thanks to Katlynn this time. More

by rsovsak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
Report | Print
April 19, 2024

My Mercedes is amazing, price perfect, no call back for contract & maintenance/waiting sucked. K More

by kfirestone22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Bracamonte
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May 04, 2024 -

Larry H. Miller Ford Mesa responded

Hello there, I'm glad to hear that you're enjoying your Mercedes; however, I apologize for any inconvenience caused by the lack of follow-up regarding your contract and maintenance wait time. Your feedback is valuable to us, and we'll take steps to improve our communication and service efficiency. If there are any outstanding issues you'd like to address, please don't hesitate to contact me directly. - Anthony Judge, General Manager, 480.530.9510

April 18, 2024

Easy check in for service. Text messaging seemed to not useful for actual communication. They wash my wife's Lexus when serviced, Ford could emulate that. More

by tomplewis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
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