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Larry H. Miller Ford Mesa
Mesa, AZ
1,139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,139 reviews
February 07, 2018
First Service This first service on my 2016 was completed in a timely and pleasant fashion. While waiting, I spent time with Chris, the salesman who sold us the car This first service on my 2016 was completed in a timely and pleasant fashion. While waiting, I spent time with Chris, the salesman who sold us the car. A good guy and a good experience. More
by Uncle Peeepers
Employees Worked With
Chris Henschen
January 15, 2018
Poor customer loyalty We bought our vehicle although the trade in was far below Kelly Blue Book due to a Ford transmission issue, which the salesman said was not the dealer We bought our vehicle although the trade in was far below Kelly Blue Book due to a Ford transmission issue, which the salesman said was not the dealership’s issue, but a Ford issue...really? Aren’t you a Ford dealership, representing Ford? The dealership would not budge on the trade in value, but did offer additional incentives and price reductions. Had we not purchased our last 4 vehicles here, we probably would not have bought the vehicle from Berge, but better the devil you know than the devil you don’t know. We do like their service department as we have all of our vehicles serviced here and have for over 20 years. More
by Ford owner
Employees Worked With
Scott Jones
December 18, 2017
A true pleasure I recently bought two 2017 super duty platinum's. Both trucks are amazing, but more importantly they were the easiest vehicle purchases i have ever ma I recently bought two 2017 super duty platinum's. Both trucks are amazing, but more importantly they were the easiest vehicle purchases i have ever made. I would like to recognize all of the people of made both of my purchase so simple: Steve Countryman, Chris Henchin, MJ, and Fran. Just a remarkable bunch of people More
by Jeff
Employees Worked With
Steve Countryman, Joey Zaffino
December 17, 2017
2018 F150 Purchase Purchased a 2018 F150 Lariat. Great experience as always. I’ve been buying briskness and personal vehicles from Berge Ford since 1987 and they are alw Purchased a 2018 F150 Lariat. Great experience as always. I’ve been buying briskness and personal vehicles from Berge Ford since 1987 and they are always so nice to d al with. More
by Rickfromaz
Employees Worked With
Dave Thilges
November 29, 2017
Bad Experiance They do not deserve 1 star for buying a new car. I was approved for a base model Focus. The grey models are hard to find. The one they found for me I They do not deserve 1 star for buying a new car. I was approved for a base model Focus. The grey models are hard to find. The one they found for me I went through the process and was ready to go home and three of them came out and said they would not hold a check from my brother for one week. They then took the car back and refused to give me a ride home. Three of them Accused me of something I did not hear about the down payment. And nobody had sympathy of the misunderstanding . Me an my brother did not hear what they were accusing us of. The finance manager out right refused to give me a ride home because he did not want to work overtime. I live 60 miles from them and had to pay a taxi to take me home. They sold the car then a few days later I told them to get the grey one would be in on Nov. 29. they found a new car quickly and had it for 5 days (I guess) and sold it too! They said they could not get anything but a white or silver one . I asked the interior color, and Gary replied I could only get a white exterior and that was all. They also wanted the $2000.00 dollar down payment in cash only. They wanted to come and pick me up and would not even take me to Walmart to get the cash. Typical car salesmen. They want to sell you something you do not want, and expect you to be happy! They need to be put in their place because they are not professional. Do not do any business with them they are crooks! Jeff More
by JeffM
Employees Worked With
Gary
November 06, 2017
Great Fleet Department Sales Rep Another great sales experience a Berge Ford Fleet Sales. My Sales Rep put forth extra effort to make sure the after-market work was complete prior to Another great sales experience a Berge Ford Fleet Sales. My Sales Rep put forth extra effort to make sure the after-market work was complete prior to our travel to the Dealership. The Sales Rep spent several hours familiarizing me with the Ford Sync system and the other features of the F150. More
by Big Blue
Employees Worked With
Steven Voelkel
November 06, 2017
Routine service Routine oil change completed in good time, vehicle was checked all over and it turned out to be a free service as it was my birthday. Routine oil change completed in good time, vehicle was checked all over and it turned out to be a free service as it was my birthday. More
by David Millham
Employees Worked With
Joey Zaffino
November 01, 2017
Great Service Department experience! Just want to send kudos to Nicolette Dunn in your service Department. Since moving here a year ago I was soooo fortunate to deal with Nicolette when Just want to send kudos to Nicolette Dunn in your service Department. Since moving here a year ago I was soooo fortunate to deal with Nicolette when i bring my car and truck in for service/maintenance. She always greets me in an outgoing friendly manner and takes the time to explain everything to me. She also takes the time to sincerely help me if I have a question or don't understand something. She is always courteous, helpful, and knowledgable giving me great comfort dealing with Berge Ford---what a tremendous asset she is to your firm! Thank you More
by johnpetri
Employees Worked With
Nicolette Dunn
November 01, 2017
SCHEDULED SERVICE FOR 2015 FORD ESCAPE EVEN THOUGH THEY APPEARED TO BE VERY BUSY, MY SERVICE ADVISOR WAS VERY PROMPT, SERVICE WAS COMPLETED WITHIN TIME ESTIMATED AND ADVISOR EVEN HELPED ME EVEN THOUGH THEY APPEARED TO BE VERY BUSY, MY SERVICE ADVISOR WAS VERY PROMPT, SERVICE WAS COMPLETED WITHIN TIME ESTIMATED AND ADVISOR EVEN HELPED ME RESET SYNC CONNECTIONS More
by Dan
Employees Worked With
SERGIO DIAZ
November 01, 2017
Great Service Center and Advisor I have been a customer of Berge Ford for 14 yrs and David Harney has been my advisor for most of that time period. He has always looked out for my be I have been a customer of Berge Ford for 14 yrs and David Harney has been my advisor for most of that time period. He has always looked out for my best interests and helped me and my husband with our vehicles. We have never been steered to the wrong repairs or had to wait for a lengthy time period to get our Escapes back. We Love David Harney! The only thing I am not happy with is the fact that your shuttle service now operates on a first signed in basis, first dropped off. I live 1 mile from Berge and had to ride to Falcon Field before the shuttle would take me home to Southern & Horne! What a waste of gas for Berge Ford and my time! Berge had it right with the old drivers. More
by emilcon
Employees Worked With
Sergio Diaz, Dave Harney
